List of MIcro Focus Service Manager Customers
OpenText
275 Frank Tompa Drive,
Waterloo, N2L 0A1, ON,
Canada
Waterloo, N2L 0A1, ON,
Canada
1 519-888-7111
Professional Services
21400
$5.2B
Since 2010, our global team of researchers has been studying MIcro Focus Service Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MIcro Focus Service Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MIcro Focus Service Manager for IT Service Management include: Evonik Industries, a Germany based Oil, Gas and Chemicals organisation with 31585 employees and revenues of $17.78 billion, CEA, a France based Government organisation with 2100 employees and revenues of $5.50 billion, Duerr Dental, a Germany based Healthcare organisation with 1100 employees and revenues of $350.0 million, Damart France, a France based Retail organisation with 1500 employees and revenues of $250.0 million, Rabobank Germany, a Germany based Banking and Financial Services organisation with 700 employees and revenues of $240.0 million and many others.
Contact us if you need a completed and verified list of companies using MIcro Focus Service Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CEA | Government | 2100 | $5.5B | France | OpenText | MIcro Focus Service Manager | IT Service Management | 2012 | n/a |
In 2012 CEA implemented MIcro Focus Service Manager as its IT Service Management platform, positioning the application to support IT operations, service desk, and asset management business functions. The deployment established a central IT Service Management backbone for incident, request, change, and configuration workflows and was configured to support service catalog and automated incident routing consistent with IT Service Management practices.
Configuration work focused on standard IT Service Management modules, including service desk and request fulfillment, change management, and a configuration management database to track assets and relationships. The implementation included workflow automation for ticket lifecycle management and role based access for IT operations and support teams, aligning platform capabilities with enterprise ITIL oriented processes.
CEA Grenoble conducted third party maintenance activities from March 2014 for nine months on HP Service Manager 9.3 and Asset Manager 9.3, reflecting concurrent operational support for those named solutions alongside MIcro Focus Service Manager. That program also included a project to replace the SINETIS tool with Asset Manager, a change that directly impacted asset management processes and the inventory reconciliation workflow.
Governance centered on IT and asset management teams coordinating release and change control, with configuration and maintenance activities managed at site level in Grenoble. The narrative links CEA, MIcro Focus Service Manager, IT Service Management and asset management as the core implementation signal across the described period.
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Damart France | Retail | 1500 | $250M | France | OpenText | MIcro Focus Service Manager | IT Service Management | 2018 | n/a |
In 2018, Damart France implemented MIcro Focus Service Manager to support IT Service Management. The initiative concentrated on pilotage des backlogs, leveraging SMAX Micro focus capabilities within the MIcro Focus Service Manager environment to serve as the primary ITSM platform for ticket lifecycle and backlog orchestration.
The deployment configured core ITSM functional modules including backlog management boards, incident and service request workflows, and change oriented task tracking consistent with IT Service Management practices. Configuration work emphasized workflow automation for ticket routing and prioritization, SLA tagging, and backlog triage rules to improve operational control over outstanding work.
Operational scope covered Damart France IT operations and the central service desk, with an initial pilot rollout focused on backlog governance prior to broader adoption. Governance changes established centralized backlog ownership, standardized triage and escalation workflows, and role based access controls implemented in MIcro Focus Service Manager to support ongoing IT process management.
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Duerr Dental | Healthcare | 1100 | $350M | Germany | OpenText | MIcro Focus Service Manager | IT Service Management | 2017 | n/a |
In 2017, Duerr Dental implemented MIcro Focus Service Manager to centralize IT support under an IT Service Management program. The initial deployment provisioned a Service Desk to provide a consistent, efficient solution for managing IT support across the organization.
Configuration emphasized core IT Service Management capabilities, including incident management, ticketing workflows, knowledge management, SLA monitoring and reporting. Workflows were configured to standardize ticket triage, escalation and resolution paths, and automated notifications and routing were applied to reduce manual handling. The MIcro Focus Service Manager instance was set up to support role based queue management and audit trail reporting to reinforce operational control.
Operational scope covered corporate IT and support teams within Duerr Dental's Germany operations, with process ownership aligned to IT service operations. Governance changes established new incident handling processes to accelerate response and standardize support, and rollout prioritized adoption by service desk agents and IT managers.
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Evonik Industries | Oil, Gas and Chemicals | 31585 | $17.8B | Germany | OpenText | MIcro Focus Service Manager | IT Service Management | 2011 | n/a |
In 2011 Evonik Industries deployed MIcro Focus Service Manager as part of an IT Service Management implementation to formalize Windows client automation, OS deployment and endpoint operations. The engagement focused on enterprise client delivery for Windows 7 and Windows 10 and explicitly tied the MIcro Focus Service Manager application to IT Service Management workflows for incident, change and release coordination.
The implementation encompassed automation for OS Deployment preparation, OS Deployment execution, OS Deployment QA checks and OS Deployment reporting. Workstreams included Plan and Build for Software Packaging and Windows Client OS, a VDI operations concept, Release Management design for Windows 10 and Windows 7 clients, and focused automation and operations workstreams for Microsoft Office deployment and ongoing client operations.
Architecturally the program specified automation interface design for Microsoft Endpoint Manager Configuration Manager including Azure AD, Intune and Autopilot, Microsoft System Center Configuration Manager Current Branch, Microsoft SCCM 2007 R2 and SMS 2003, Micro Focus uCMDB, MIcro Focus Service Manager and Micro Focus Operations Orchestration. The scope called out plan and build of automation for large scale Windows client deployment supporting more than 25,000 endpoints, with orchestration and configuration data flows between SCCM, uCMDB and Service Manager driving deployment state, QA checks and reporting.
Governance and operational coverage were defined to include liaison responsibilities for Windows Client planning, design and operations in production related networks, GMP GXP areas and critical IT networks. Release Management and operations processes were redefined to integrate automated deployment pipelines with MIcro Focus Service Manager driven workflows, and to ensure change control and auditability in regulated environments.
The MIcro Focus Service Manager deployment served as the IT Service Management control point for ticketing and workflow orchestration, while Micro Focus Operations Orchestration and SCCM class systems executed automated deployment tasks. The overall design emphasized automation, configuration management and operational governance for enterprise scale Windows client lifecycle management.
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ivv GmbH | Professional Services | 450 | $60M | Germany | OpenText | MIcro Focus Service Manager | IT Service Management | 2016 | n/a |
In 2016, ivv GmbH implemented MIcro Focus Service Manager as its core IT Service Management platform. The program was executed as a formal IT service management project with a named project manager responsible for delivery and process alignment.
Some ITSM processes were redesigned and re-implemented as part of the rollout, with particular emphasis on change management. The change process received new tool-supported harmony through configuration and workflow redesign on the MIcro Focus Service Manager platform, and the supporting tool HPE Service Manager was upgraded to the current version and implemented with the latest technology.
Governance and operational tooling were restructured to align roles, approvals, and change controls to the new IT Service Management workflows. The implementation focused on process-to-tool alignment across IT operations and service delivery teams, embedding the MIcro Focus Service Manager application into ongoing ITSM operations.
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Banking and Financial Services | 700 | $240M | Germany | OpenText | MIcro Focus Service Manager | IT Service Management | 2017 | n/a |
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Banking and Financial Services | 200 | $25M | Czech Republic | OpenText | MIcro Focus Service Manager | IT Service Management | 2017 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD MIcro Focus Service Manager Coverage
MIcro Focus Service Manager is a IT Service Management solution from OpenText.
Companies worldwide use MIcro Focus Service Manager, from small firms to large enterprises across 21+ industries.
Organizations such as Evonik Industries, CEA, Duerr Dental, Damart France and Rabobank Germany are recorded users of
MIcro Focus Service Manager for IT Service Management.
Companies using MIcro Focus Service Manager are most concentrated in Oil, Gas and Chemicals, Government and Healthcare, with adoption spanning over 21 industries.
Companies using MIcro Focus Service Manager are most concentrated in Germany and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of MIcro Focus Service Manager across Americas, EMEA, and APAC.
Companies using MIcro Focus Service Manager range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 42.86%, large organizations with 1,001-10,000 employees - 42.86%, and global enterprises with 10,000+ employees - 14.29%.
Customers of MIcro Focus Service Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified MIcro Focus Service Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.