List of Microsoft Dynamics 365 for Housing Associations Customers

Microsoft

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Professional Services

221000

$243.0B

Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 for Housing Associations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 for Housing Associations for Real Estate Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Microsoft Dynamics 365 for Housing Associations for Real Estate Property Management include: A2Dominion Group, a United Kingdom based Non Profit organisation with 1000 employees and revenues of $556.0 million, London Borough of Lewisham, a United Kingdom based Government organisation with 2555 employees and revenues of $304.0 million, Lewisham Council Housing, a United Kingdom based Construction and Real Estate organisation with 2555 employees and revenues of $304.0 million and many others.

Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 for Housing Associations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Microsoft Dynamics 365 for Housing Associations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
A2Dominion Group	Non Profit	1000	$556M	United Kingdom	Microsoft	Microsoft Dynamics 365 for Housing Associations	Real Estate Property Management	2018	n/a	In 2018 A2Dominion Group implemented Microsoft Dynamics 365 for Housing Associations as its core Real Estate Property Management platform to support Sales, Property Management, Housing, Customer Care Services, and Marketing across its London and South East operations. The implementation was scoped to address the requirements of a housing group managing approximately 36,000 homes, aligning the Microsoft Dynamics 365 for Housing Associations deployment with business process ownership in each functional area. The solution architecture emphasized Dynamics 365 customization and configuration, including plugins development, server and client side workflows, and XRM extensions to support tenancy lifecycle, sales and shared ownership processes, and customer case management. Reporting and analytics layers were designed as part of the application build, and solution design documents covered module-level configurations for sales, property management, housing operations, customer care services, and marketing workflows. Integrations were implemented between Microsoft Dynamics 365 for Housing Associations and other business applications and an online tenant portal, with end-to-end data migration executed using SSIS and KingswaySoft to populate CRM records and transactional data. The program also included an upgrade plan covering Dynamics CRM 2013 through 2016 and transition activities to Dynamics 365 to consolidate platform capabilities and data models during the 2018 rollout. Governance and delivery were led by an in-house solution architect and lead developer who established code development strategies, customization standards, integration patterns, and a development team model to manage plugins, workflows, and XRM customizations. Release planning included staged configuration, testing and cutover coordination with departmental process owners to align housing operations, sales, and customer care workflows to the new Real Estate Property Management platform.
Lewisham Council Housing	Construction and Real Estate	2555	$304M	United Kingdom	Microsoft	Microsoft Dynamics 365 for Housing Associations	Real Estate Property Management	2022	n/a	In 2022 Lewisham Council Housing initiated a procurement to deploy Microsoft Dynamics 365 for Housing Associations as a Real Estate Property Management solution, publishing the ITT in March 2022 with a latest start date of 2 May 2022 and a target mobilisation window tied to a 24 months contract period. The requirement called for a pre-configured Microsoft Power Apps and Dynamics 365 based housing management and CRM solution to be validated and deployed for joint use by Lewisham Council and Lewisham Homes, with the Housing Management System required to be fully live and operational by March 2023. The deployment emphasizes a pre-built housing solution built on Power Apps and Microsoft Dynamics 365 for Housing Associations, covering core housing modules and industry workflows. Explicit module requirements include general case management, anti social behaviour, estates inspection, repairs, voids and lettings, complaints, leasehold management and service charge, arrears, contractor and customer portal capability, rents and service charge billing, FOI and data protection management, members and MP enquiries, and asset management. The specification also reiterates core tenancy, rents, arrears, repairs and customer services casework modules reflecting current operational scope. The architecture and integration scope requires the solution to integrate with a number of lines of business systems, including the council wide finance platform moving to Oracle Fusion and the Locata housing system, and to accommodate integration or migration from existing asset management systems such as Promaster. The ITT emphasizes simplifying the technology landscape rather than a like for like interface approach, and requires demonstrable experience of data migration from incumbent housing management and asset systems. The stated deployment model leverages Microsoft Power Platform services together with Dynamics 365 CRM components to deliver case management, tenant portals and asset lifecycle support for approximately 600 users across Lewisham Council and Lewisham Homes, with work taking place at Laurence House or remotely using MS Teams. Governance and delivery expectations are prescriptive, the supplier must perform a solution validation phase covering governance design and information security architecture, technical and non technical prerequisites, and detailed solution design and implementation plans. The procurement requires a systems integrator able to mobilise at contract signature, deliver an end to end housing journey implementation, provide a proven model for end user training and adoption including a champions network, and demonstrate experience of complex stakeholder management in local government and ALMO environments. Evaluation criteria weight technical competence at 40 percent, price at 40 percent and cultural fit at 20 percent, and the contracting approach is capped time and materials, with the supplier expected to meet the March 2023 operational deadline while delivering both HMS and CRM phases.
London Borough of Lewisham	Government	2555	$304M	United Kingdom	Microsoft	Microsoft Dynamics 365 for Housing Associations	Real Estate Property Management	2022	n/a	In 2022 London Borough of Lewisham contracted for deployment of Microsoft Dynamics 365 for Housing Associations within its Real Estate Property Management estate, initiating a procurement to engage a Systems Integrator to deliver a pre-configured Dynamics 365 and Power Apps housing management and CRM platform. The programme targeted approximately 600 joint users across Lewisham Council and Lewisham Homes, with a latest mobilisation date of 2 May 2022 and an expected contract length of 24 months, and a mandatory HMS go-live deadline of March 2023 for the housing management system component. The deployment scope specified Microsoft Dynamics 365 for Housing Associations as the core application and required implementation of core housing modules including general case management, anti-social behaviour, estates inspection, repairs, voids and lettings, complaints, leasehold management and service charge, arrears, rents and service charge payments, FOI and DPA workflows, members and MP enquiries, contractor and customer portals, plus asset management aligned to HACT data standards. The supplier was required to validate the vendor solution in a solution validation phase covering governance design, information security architecture, technical and non-technical prerequisites, and to provide end user training and an adoption model, including use of a champions network. Integrations and migration were explicit implementation signals, the programme required integration with the Council and ALMO finance landscape including short term integration to Integra and a planned integration to Oracle Fusion, and connectivity to Locata for allocations. The work also called out migration of data from Capita Academy, LiveLink EDMS, and Promaster where applicable, plus integration or replacement considerations for Clearview, Open Contractor, True Compliance, Deeplake, and DRS, all expected to expose API interfaces, with no middleware mandated. Reporting integration was specified to the corporate reporting tool and Power BI as part of ongoing reporting and analytics alignment. Governance and delivery expectations included mobilisation at contract signature, an initial 12 month programme for the HMS followed by a further six months for CRM, management of complex stakeholder relationships in a local government and ALMO environment, and remote collaboration using Microsoft Teams with periodic in-office activity at Laurence House. The procurement required the SI to demonstrate end-to-end housing journey implementations in live customer environments, verifiable integration experience with Line of Business systems in housing, and proven data migration capability from housing management and asset systems. The supplier was also required to provide ongoing support under a standard defined SLA. Procurement evaluation emphasized technical competence and price equally, with technical competence weighted at 40 percent, price at 40 percent, and cultural fit at 20 percent, and the ITT demanded delivery of a new resident and third party portal built on Microsoft technologies rather than reuse of the existing Verse One based resident portal. The programme scoped payment under a capped time and materials model and included explicit requirements for solution validation, training and adoption, and the ability to simplify the existing integration landscape while meeting the March 2023 operational deadline.

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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 for Housing Associations

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Dynamics 365 for Housing Associations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Dynamics 365 for Housing Associations for Real Estate Property Management include:

Pronexa, a Germany based Professional Services organization with 30 Employees
Abri, a United Kingdom based Non Profit company with 500 Employees
Mya Software, a United Kingdom based Professional Services organization with 10 Employees

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