Abri
Collins House Bishopstoke Road,
Eastleigh, SO50 6AD,
United Kingdom
Eastleigh, SO50 6AD,
United Kingdom
44 30 0123-1567
Non Profit
Abri Technographics
Abri Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Abri and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1978 Abri employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abri has purchased the following applications: IRIS CascadeHR for Core HR in 2019, 8x8 Contact Center for Call Center in 2023, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abri is running and its propensity to invest more and deepen its relationship with IRIS Software , Paycor , 8x8, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abri revenues, which have grown to $391.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abri intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Abri Tech Stack and Enterprise Applications
Abri HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| IRIS Software | Legacy | IRIS CascadeHR | Core HR | HCM | n/a | 2019 | 2020 |
In 2019, Abri implemented IRIS CascadeHR as its Core HR platform to unify HR processes across the group following a partnership. The deployment established a single system of record for HR operations and set the programmatic goal of achieving one way of working across the combined organization.
The IRIS CascadeHR implementation consolidated organizational data and configured Core HR capabilities including employee records, organizational structure, role and region mapping, and modules to support complaints handling, asset management, learning and development, and health and safety workflows. Business analysts elicited IT and process requirements to support a single systems build and configured process maps to standardize end to end HR processes.
Operational scope covered cross functional domains across the Abri Group, with analysis led to redesign working regions and regional structures based on organizational data. The project also documented requirements for a tender of a new Virtual Contact system to align employee contact workflows with IRIS CascadeHR data models and operational processes.
Governance changes focused on standardized process maps, centralized data governance on IRIS CascadeHR and stakeholder engagement to enforce the new one way of working. The Business Analyst function drove requirements elicitation, stakeholder liaison and organizational data analysis to operationalize the Core HR platform IRIS CascadeHR across the group.
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Payroll | HCM |
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2019 | 2020 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2019 | 2020 |
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Abri CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2023 | 2023 |
In 2023, Abri implemented 8x8 Contact Center to provide web-embedded customer contact functionality on its public website. The deployment positions 8x8 Contact Center within the Call Center category and aligns the application with Abri's customer contact channels in the United Kingdom.
The implementation utilizes core Call Center capabilities provided by 8x8 Contact Center, including inbound voice routing, automatic call distribution, interactive voice response, agent desktop functionality, supervisor monitoring, and reporting and analytics. Configuration included queue management and skills based routing to direct website originated interactions to appropriate agent groups.
The 8x8 Contact Center instance is embedded on Abri's website to capture web originated contacts and route them into contact center queues, supporting customer service operations and front line contact handling. Operational coverage is UK focused and centered on web and telephony contact channels rather than back office functions.
Administration and governance were structured around agent and supervisor roles, establishing routing policies, escalation workflows and reporting governance to support contact handling and supervision. Rollout and operational governance were concentrated on contact center teams responsible for web and telephony channels.
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Customer Support | CRM |
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2021 | 2021 |
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Abri AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Abri implemented Zendesk Chat on its public website to provide a persistent web channel for customer inquiries. The deployment uses Zendesk Chat and aligns with the Chatbots and Conversational AI category, positioning the application as the primary real-time messaging layer for web-based tenant and stakeholder support.
The implementation centers on a web chat widget configured for real-time messaging, automated triggers to initiate conversations, and canned responses for common inquiries. Chat transcripts are retained within the Zendesk Chat application to support agent context and asynchronous follow up. Standard chat capabilities such as presence indicators, routing to available agents, and session handoff are used to structure agent workflows.
Operational responsibility resides with Abri's customer service teams in the United Kingdom, who manage live response and follow-up via the Zendesk Chat interface. Governance emphasizes agent workflow rules, scripted responses, and transcript review to maintain consistent service handling. The deployment is scoped to Abri's public website and the customer service business function, with Zendesk Chat serving as the front-line conversational tool.
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Abri Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Abri PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Abri IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Abri CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Abri
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of IT Operations | Director | IT | |
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Director of IT & Innovation | Director | IT | |
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IT Core Systems Manager | Manager | IT | |
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Apps Being Evaluated by Abri Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Abri IT executives and key decision makers. This section highlights Abri's latest recorded technology evaluations, including Microsoft Dynamics 365 for Housing Associations for Real Estate Property Management on 2026-01-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Abri digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-15 | Abri | Evaluated | Microsoft | Microsoft Dynamics 365 for Housing Associations | Real Estate Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Abri Technographics
Abri is a Non Profit organization based in United Kingdom,
with around 1978 employees and annual revenues of $391.0 million.
Abri operates a diverse technology stack with applications such as
IRIS CascadeHR, 8x8 Contact Center and Zendesk Chat,
covering areas like Core HR, Call Center and Chatbots and Conversational AI.
Abri has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IRIS Software, 8x8, Inc. and Zendesk.
Abri recently adopted applications including
8x8 Contact Center in 2023, Zendesk Service in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Abri’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Abri’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Abri technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.