List of Microsoft Dynamics 365 Intelligent Order Management Customers
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Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 Intelligent Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 Intelligent Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 Intelligent Order Management for Order Management include: Elders, a Australia based Consumer Packaged Goods organisation with 3021 employees and revenues of $2.01 billion, Breville Group, a Australia based Manufacturing organisation with 1100 employees and revenues of $998.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Breville Group | Manufacturing | 1100 | $998M | Australia | Microsoft | Microsoft Dynamics 365 Intelligent Order Management | Order Management | 2019 | n/a |
In 2019 Breville Group implemented Microsoft Dynamics 365 Intelligent Order Management as its Order Management platform to centrally orchestrate fulfillment across channels and sales sources. The deployment established a cloud native order orchestration layer that coordinates order routing, fulfillment workflows, and business rules to manage complex order journeys and exceptions.
Configuration emphasized orchestration capabilities typical of Order Management systems, including rules-based fulfillment routing, event driven workflow automation, and fulfillment risk detection and mitigation. Microsoft Dynamics 365 Intelligent Order Management was configured to model multi-source fulfillment scenarios, automate order life cycle states, and provide a unified orchestration engine for channel agnostic order processing.
Integrations were planned and executed to connect the orchestration layer with ecommerce touchpoints, warehouse and fulfillment systems, carrier services, and upstream enterprise systems to enable end to end visibility and execution. Operational scope targeted Breville Group’s enterprise architecture, digital direct to consumer operations, and programs teams, aligning order processing, fulfillment operations, and customer service workflows under the new orchestration model.
Governance focused on standardizing order journey definitions, centralizing business rules, and instituting exception handling processes to proactively respond to fulfillment risks and constraints as described by Jeff Suellentrop, Vice President, Enterprise Architecture, Digital direct to consumer and Programs, Breville. The Microsoft Dynamics 365 Intelligent Order Management implementation created a single operational control plane for order orchestration and risk-aware fulfillment governance.
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Elders | Consumer Packaged Goods | 3021 | $2.0B | Australia | Microsoft | Microsoft Dynamics 365 Intelligent Order Management | Order Management | 2020 | n/a |
In 2020, Elders implemented Microsoft Dynamics 365 Intelligent Order Management as part of a broader Microsoft Dynamics 365 platform deployment under a five year partnership to modernise technology and improve customer experience, security, and sustainability. The initiative targeted Order Management across Elders agribusiness operations, aligning order orchestration with sales, retail and supply chain processes to centralise order to cash workflows.
The implementation used Microsoft Dynamics 365 Intelligent Order Management to automate and optimise order fulfilment, leveraging Microsoft R and D investments in artificial intelligence and machine learning for orchestration rules, real time inventory allocation and exception handling. The broader Dynamics 365 platform configuration included interconnected workloads across finance, supply chain, sales, retail and customer service, and referenced Dynamics Finance Insights for AI enhanced cash flow and financial visibility.
Operationally the solution was delivered as a software as a service platform that consolidates order lifecycle events and shares master data across Dynamics 365 workloads to support end to end processes. Integrations emphasize native data flows between Microsoft Dynamics 365 Intelligent Order Management and Dynamics 365 Finance, Dynamics 365 Supply Chain and Dynamics 365 Customer Service to enable coordinated order, inventory and customer engagement operations across Elders Australian network.
Governance focused on centralised order orchestration and standardized fulfilment workflows to reduce manual handoffs and improve customer facing processes, while the five year Microsoft partnership provides ongoing platform support and innovation cadence. Implementation decisions emphasized platform continuity across business functions, notably sales, fulfillment, finance and customer service, to create a single operational model for Order Management.
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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 Intelligent Order Management
- WeWork France, a France based Construction and Real Estate organization with 50 Employees
- Viralmail, a Chile based Communications company with 10 Employees
- The National Children'S Hospital, a Ireland based Healthcare organization with 10 Employees
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