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List of Microsoft Dynamics NAV Sales Order Management Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Commercial Creamery Company Consumer Packaged Goods 160 $25M United States Microsoft Microsoft Dynamics NAV Sales Order Management Order Management 2011 n/a
In 2011, Commercial Creamery Company implemented Microsoft Dynamics NAV Sales Order Management as the Order Management component of its enterprise application footprint. The Microsoft Dynamics NAV Sales Order Management deployment sits within a broader Microsoft Dynamics NAV2017 ERP that has been administered internally since July 2011, and the year 2011 anchors the initial sales order module go live. The implementation covers core order management workflows typical to the category, including order entry, fulfillment orchestration, inventory reservation and shipment processing, and invoicing workflows, aligned with manufacturing and warehousing operations. Functional responsibilities associated with the Microsoft Dynamics NAV Sales Order Management installation include Sales, Purchasing, Receiving, Warehousing, Manufacturing, Quality, and R&D, reflecting cross functional transaction flows between order capture and shop floor and distribution operations. Deployment and operational governance are internal, with the ERP Administrator responsible for system administration, security configuration, and ongoing module maintenance on company servers, alongside management of Nextiva VOIP phones, Microsoft Office 365 email, and end user devices such as iMac workstations, iPads, and iPhones. Change control and role based security are described as part of the administrator responsibilities, indicating centralized configuration ownership and day to day operational continuity for order processing and related business functions.
Country Style Foods Limited Consumer Packaged Goods 2627 $335M United Kingdom Microsoft Microsoft Dynamics NAV Sales Order Management Order Management 2013 n/a
In 2013 Country Style Foods Limited implemented Microsoft Dynamics NAV Sales Order Management for Order Management. The deployment focused on operationalizing sales order capture and customer service workflows to support order entry, stock availability checks and delivery coordination within the company’s Leeds operations. Microsoft Dynamics NAV Sales Order Management was configured to support daily order processing activities, including order entry screens, inventory availability inquiries, sales order status tracking and customer query handling. Frontline staff use Navision to process sales orders on a daily basis, and the application supports outbound calling workflows for quote follow up and order queries. Operational coverage centers on the Sales Orders Processor and Office Administrator functions based in Leeds, with documented activity dating from December 2013 to present. The operational workflow includes liaison with transport companies and customers to resolve missing order queries, routing of delivery and availability information through the NAV sales modules, and ongoing use at the 50 Pontefract Lane site. Governance emphasizes standardized order entry procedures and escalation paths for order and delivery exceptions, with defined responsibilities for customer-facing teams handling product advice, support and query resolution. Microsoft Dynamics NAV Sales Order Management serves the sales operations business function, embedding order processing, customer service workflows and carrier coordination into day to day operational practice.
FitFlop Retail 300 $35M United Kingdom Microsoft Microsoft Dynamics NAV Sales Order Management Order Management 2015 n/a
In 2015 FitFlop implemented Microsoft Dynamics NAV Sales Order Management to centralize order-to-cash and order orchestration functions within its retail supply chain. Microsoft Dynamics NAV Sales Order Management was deployed to support creation and tracking of commercial documents used in daily order processing. Configuration focused on core Order Management capabilities including sales order entry, purchase order processing, invoice generation, and shipping document verification. Operational evidence shows users created sales orders, purchase orders and invoices on Navision while validating related shipping documents to enable timely deliveries. The implementation supported cross-functional coordination between supply chain, sales, distribution teams, Asian suppliers and EMEA distributors, including liaison of delivery schedules and management of freight forwarders. The system was used in London operations to handle distributor order requests, inquiries and exceptions in cooperation with the Sales team. Governance centered on centralized order entry and documentation checks, with workflows aligned to monthly and quarterly shipping targets and escalations for problems raised by distributors. Process responsibilities assigned to supply chain coordinators included maintaining shipping schedules, ensuring documentation timeliness and executing order lifecycle tasks within the Microsoft Dynamics NAV Sales Order Management environment.
Ghassan Aboud Group Retail 2500 $400M United Arab Emirates Microsoft Microsoft Dynamics NAV Sales Order Management Order Management 2018 n/a
In 2018 Ghassan Aboud Group implemented Microsoft Dynamics NAV Sales Order Management to support Order Management for retail procurement and store operations. The deployment is tied to store-level merchandising at GHASSAN ABOUD GROUP GRANDIOSE SUPERMARKET in Dubai, with operational activity documented from August 2021 to present. Microsoft Dynamics NAV Sales Order Management is configured to manage local purchase orders for FMCG supermarket items, handle sales order processing and monitor stock movement. Configuration and operational use emphasize inventory control features, including planogram adherence, shelf-facing and merchandising workflows, and enforced stock rotation rules using FIFO LIFO principles, plus tracking of expiry dates and quality attributes for perishable lines. Receiving workflows are instrumented with portable data terminal PDT devices that capture goods-received events, expiry dates and temperature checks for fresh and frozen items and record them into Dynamics NAV. Purchase order records in Dynamics NAV are used to follow up with suppliers on expected delivery dates and urgency, aligning procurement, receiving and store replenishment processes at the Dubai supermarket site. Governance practices center on daily receiving checks, planogram-driven shelf arrangement, promotional clearance processes for waste management and purchase order tied supplier follow-up, all coordinated through Microsoft Dynamics NAV Sales Order Management. These procedural controls align merchandising, inventory and procurement functions to the Order Management application and standard retail store operations.
Royal Canin Consumer Packaged Goods 7000 $1.7B France Microsoft Microsoft Dynamics NAV Sales Order Management Order Management 2021 n/a
In 2021 Royal Canin deployed Microsoft Dynamics NAV Sales Order Management as the Order Management component of a standardized global ERP model, initiating a coordinated effort to centralize order processing and internal control across its commercial channels. The implementation targeted faster fulfillment and improved customer experience, aligning the Microsoft Dynamics NAV Sales Order Management application with broader enterprise objectives for digital channels and operational efficiency. The program implemented Microsoft Dynamics NAV modules for finance management, supply chain management, sales and marketing alongside Microsoft BizTalk to automate key business processes and streamline integrations. IBM Services led a methodology of cross-subsidiary workshops to define best practices and helped build a shared core model, with configuration and targeted modifications applied during country-level gap analyses to meet local requirements. Operational rollout covered an initial 13 country deployments with a roadmap to complete 60 deployments within five years, applying the Order Management solution across sales, logistics and supply chain operations to support vets, breeders, retailers and direct online channels. The Microsoft Dynamics NAV Sales Order Management implementation centralized order capture, automated routine order tasks, and established standardized controls to reduce operational fragmentation and accelerate new market launches. Governance was established through global workshops, stakeholder communications and a shared core model to enforce consistent business processes and expedite future initiatives such as CRM and e-commerce. Reported outcomes include faster deliveries that raise customer satisfaction, increased operational capabilities and efficiency, automated internal controls, and a foundation to support Royal Canin's planned digital commerce expansion.
Professional Services 2700 $836M United Kingdom Microsoft Microsoft Dynamics NAV Sales Order Management Order Management 2016 n/a
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FAQ - APPS RUN THE WORLD Microsoft Dynamics NAV Sales Order Management Coverage

Microsoft Dynamics NAV Sales Order Management is a Order Management solution from Microsoft.

Companies worldwide use Microsoft Dynamics NAV Sales Order Management, from small firms to large enterprises across 21+ industries.

Organizations such as Royal Canin, Whistl, Ghassan Aboud Group, Country Style Foods Limited and FitFlop are recorded users of Microsoft Dynamics NAV Sales Order Management for Order Management.

Companies using Microsoft Dynamics NAV Sales Order Management are most concentrated in Consumer Packaged Goods, Professional Services and Retail, with adoption spanning over 21 industries.

Companies using Microsoft Dynamics NAV Sales Order Management are most concentrated in France, United Kingdom and United Arab Emirates, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics NAV Sales Order Management across Americas, EMEA, and APAC.

Companies using Microsoft Dynamics NAV Sales Order Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.

Customers of Microsoft Dynamics NAV Sales Order Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics NAV Sales Order Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Order Management.