List of MindTickle Conversation Intelligence Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying MindTickle Conversation Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MindTickle Conversation Intelligence for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MindTickle Conversation Intelligence for Speech Recognition AI include: Cisco Systems, a United States based Professional Services organisation with 90400 employees and revenues of $53.80 billion, Infoblox, a United States based Professional Services organisation with 2600 employees and revenues of $750.0 million, Leadium, a United States based Professional Services organisation with 150 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using MindTickle Conversation Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cisco Systems | Professional Services | 90400 | $53.8B | United States | MindTickle | MindTickle Conversation Intelligence | Speech Recognition AI | 2023 | n/a |
In 2023, Cisco Systems implemented MindTickle Conversation Intelligence in the Speech Recognition AI category to scale sales coaching and call analysis across its United States sales organization. Cisco used MindTickle Copilot and AI role-play to scale coaching across thousands of sellers and materially improve deal metrics, and because Copilot includes call summaries and call scoring features, use of MindTickle Conversation Intelligence for call analysis and coaching is reasonably inferred.
The MindTickle Conversation Intelligence deployment centered on functional modules aligned to sales enablement, including automated call summaries, call scoring, AI-driven role-play coaching, and Copilot assisted coaching workflows. MindTickle Conversation Intelligence supported coaching orchestration and training rollout automation, enabling content delivery and coaching cadence management for seller skill development.
Operational coverage targeted Cisco sales teams in the United States and extended to manager coaching workflows across thousands of sellers, affecting seller onboarding and ongoing performance coaching functions. The implementation emphasized in-call and post-call analysis capabilities typical of Speech Recognition AI, with call transcript capture, scoring logic, and summary generation feeding coaching workflows and manager review queues.
Governance focused on embedding AI assisted coaching into existing sales enablement processes, standardizing call scoring criteria and coach feedback loops to accelerate manager reviews and reduce administrative coaching time. Rollout sequencing prioritized rapid training deployment and scaling of AI role-play sessions to shorten time to competency for sellers and to institutionalize coaching best practices.
Outcomes reported from the engagement included faster training rollouts, increased deal sizes, and substantial manager time savings, reflecting material improvements in deal metrics tied to scaled coaching and conversation analysis. MindTickle Conversation Intelligence in the Speech Recognition AI category became the analytic and coaching layer supporting Cisco Systems sales enablement efforts.
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Infoblox | Professional Services | 2600 | $750M | United States | MindTickle | MindTickle Conversation Intelligence | Speech Recognition AI | 2021 | n/a |
In 2021, Infoblox deployed MindTickle Conversation Intelligence under the Speech Recognition AI category to analyze sales interactions and surface trends for enablement. The implementation targeted sales enablement and CRM workflows supporting customer-facing teams in the United States, with the goal of delivering granular visibility into individual interactions and emergent patterns.
The MindTickle Conversation Intelligence configuration leveraged call transcription and conversation analytics to extract interaction-level data and surface repeatable trends. Outputs from the Conversation Intelligence layer were configured to feed enablement workflows, producing prioritized coaching queues and content triggers that enable targeted coaching programs for sellers and customer success representatives.
Operational coverage focused on Infoblox sales enablement teams and front-line customer-facing staff in the United States, where conversation insights were used to shape strategic enablement programs and coaching curricula. The deployment delivered improved visibility into individual sales interactions and established trend-based coaching priorities that inform ongoing enablement planning.
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Leadium | Professional Services | 150 | $12M | United States | MindTickle | MindTickle Conversation Intelligence | Speech Recognition AI | 2024 | n/a |
In 2024, Leadium deployed MindTickle Conversation Intelligence, a Speech Recognition AI application, into its United States SDR cold calling program to support a sales CRM use case. The initial deployment concentrated on capturing call level data to accelerate onboarding and surface actionable coaching signals for sales development representatives.
The implementation configured MindTickle Conversation Intelligence to capture full call transcripts, generate call scores and deliver real time insights that informed coaching and performance tracking. Functional capabilities implemented included transcript capture, automated scoring for call quality, insight surfacing for coaching conversations, and tooling to accelerate rep onboarding and readiness.
Operational coverage was scoped to Leadium's US based SDR organization and integrated into outbound calling workflows and sales coaching processes. The rollout linked call level intelligence to existing sales and CRM workflows to provide visibility into pipeline conversations and rep productivity without naming additional system integrations.
Governance and process changes emphasized standardized scoring rubrics and coach driven workflows to convert call level insights into development actions. Leadium established processes to monitor call quality, iterate on coaching playbooks, and use Conversation Intelligence outputs to support onboarding and ongoing rep evaluation.
The Leadium case study reports that use of MindTickle Conversation Intelligence produced measurable outcomes, including a 200% increase in quota attainment and a 34% improvement in revenue per rep, while accelerating onboarding and improving pipeline and rep productivity.
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