List of Mitek IDLive Doc Customers
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Since 2010, our global team of researchers has been studying Mitek IDLive Doc customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitek IDLive Doc for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitek IDLive Doc for Identity and Access Management (IAM) include: NatWest, a United Kingdom based Banking and Financial Services organisation with 56600 employees and revenues of $18.01 billion, Virgin Money, a United Kingdom based Banking and Financial Services organisation with 8613 employees and revenues of $2.32 billion, Vanquis Bank, a United Kingdom based Banking and Financial Services organisation with 1269 employees and revenues of $609.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitek IDLive Doc, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitek IDLive Doc customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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NatWest | Banking and Financial Services | 56600 | $18.0B | United Kingdom | Mitek Systems | Mitek IDLive Doc | Identity and Access Management (IAM) | 2019 | n/a |
In 2019, NatWest implemented Mitek IDLive Doc as part of its Identity and Access Management (IAM) deployment to power digital identity checks for customer onboarding and KYC in the United Kingdom. The implementation was explicitly designed to streamline current account onboarding, reduce account-opening abandonment, and lower fraudulent applications during the verification process.
The deployment leveraged Mitek IDLive Doc document authentication and liveness capabilities, applying document-liveness and facial liveness checks to verify government issued IDs and to perform biometric matching between captured faces and submitted documents. Configuration emphasized automated document verification workflows, automated decisioning gates for low risk submissions, and integration of capture libraries into online and mobile account opening flows. The implementation mapped to Identity and Access Management (IAM) functional patterns including credential verification, biometric match, and exception handling for manual review.
Integrations were executed with Mitek Systems platform services and coordinated with HooYu identity services to form the verification chain, embedding identity checks into NatWest’s backend KYC and fraud operations. Operational scope covered UK current account onboarding and affected retail onboarding teams, KYC units, and fraud prevention workflows. Governance changes included formalizing automated verification checkpoints and routing higher risk cases into manual review workflows.
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Vanquis Bank | Banking and Financial Services | 1269 | $609M | United Kingdom | Mitek Systems | Mitek IDLive Doc | Identity and Access Management (IAM) | 2019 | n/a |
In 2019, Vanquis Bank implemented Mitek IDLive Doc to digitalize KYC and accelerate processing of high-risk customers. Mitek IDLive Doc was deployed to provide identity document validation and biometric checks as part of Vanquis Bank's Identity and Access Management (IAM) tooling.
The deployment leveraged HooYu facial biometrics, now part of Mitek, and indicates use of document liveness and document-authentication capabilities within the onboarding workflow. Configuration focused on automated document capture, liveness detection and verification logic to reduce manual evidence gathering and support faster initial KYC decisions.
The solution was integrated into Vanquis Bank's onboarding and high-risk case processes, routing automated identity-verification outcomes to KYC and fraud review teams for escalation and remediation. Operational coverage emphasized UK retail customer onboarding and risk review workflows for high-risk customers rather than directory or enterprise access management functions.
Governance and process changes shifted initial identity verification to automated checks and redefined KYC review procedures to handle machine-verified results and flagged exceptions. The implementation cut multi-week manual checks down to minutes and improved fraud prevention through combined biometric and document-authentication signals.
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Virgin Money | Banking and Financial Services | 8613 | $2.3B | United Kingdom | Mitek Systems | Mitek IDLive Doc | Identity and Access Management (IAM) | 2019 | n/a |
In 2019, Virgin Money implemented Mitek IDLive Doc within its Identity and Access Management (IAM) stack to embed digital identity checks into UK customer onboarding. The deployment targeted Virgin Money's digital onboarding channels and was intended to strengthen KYC and AML controls while delivering a more seamless digital customer onboarding experience.
The implementation leveraged Mitek's orchestration and ID verification stack, and included document-authentication and document-liveness capabilities consistent with Mitek IDLive Doc. Functional workflows incorporated automated document capture, identity verification and liveness detection, and decisioning orchestration to escalate exceptions into investigative workflows when needed.
Integration scope focused on UK onboarding and KYC/AML operational processes, with verification outcomes routed into onboarding decisioning and case handling workflows. The solution operated across digital channels used by retail onboarding and supported downstream compliance review by feeding identity evidence into existing verification procedures.
Governance changes centered on updating verification and exception handling procedures to reflect automated identity checks, and on operationalizing the orchestration layer for consistent decisioning across channels. Outcomes explicitly stated included improved KYC and AML outcomes and a more seamless digital customer onboarding experience through the use of Mitek IDLive Doc and its identity verification capabilities.
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