List of Mitel CMG Customers
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Since 2010, our global team of researchers has been studying Mitel CMG customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel CMG for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel CMG for Collaboration include: City, University of London, a United Kingdom based Education organisation with 2204 employees and revenues of $439.0 million, Taxi Stockholm, a Sweden based Transportation organisation with 3360 employees and revenues of $212.0 million, Carlsberg Supply Company UK, a United Kingdom based Consumer Packaged Goods organisation with 256 employees and revenues of $166.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel CMG, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel CMG customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carlsberg Supply Company UK | Consumer Packaged Goods | 256 | $166M | United Kingdom | Mitel | Mitel CMG | Collaboration | 2020 | n/a |
In 2020 Carlsberg Supply Company UK deployed Mitel CMG as part of a cloud migration of its Leeds regional voice and contact centre. The Mitel CMG implementation is categorized under Collaboration and was executed to lift premises telephony and contact centre functions into Microsoft Azure, centralizing contact handling and enterprise voice services.
The architecture combined MiVoice MX-ONE and MiContact Center Enterprise with Mitel CMG, establishing cloud-hosted call control, media handling, and contact routing. Functional capabilities implemented included contact centre routing and agent handling, centralized call control and session management, and consolidation of telephony configuration into an Azure-hosted topology to create a persistent cloud foundation.
The rollout reached production with the Mitel solution live by November 2020 and covered the Leeds regional contact centre operational scope. Operational governance emphasized cloud operations and security controls to deliver a stronger security posture, and the program shifted cost and capacity profiles toward cloud consumption models to improve scalability and reduce CAPEX and OPEX.
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City, University of London | Education | 2204 | $439M | United Kingdom | Mitel | Mitel CMG | Collaboration | 2015 | Daisy Corporate Services |
In 2015 City, University of London implemented Mitel CMG to modernize campus telephony and operator contact handling within its Collaboration environment. Daisy Corporate Services led the deployment and completed cutover in December 2015.
The implementation included a virtualised MiVoice MX-ONE core and deployment of Mitel InAttend to modernize operator and contact handling across campuses. Mitel CMG was provisioned to centralize session and media gateway functions and to support the Mitel InAttend operator console, with configuration work aligned to virtualisation and high availability patterns common to Collaboration platforms.
Operational scope covered multiple campuses in the United Kingdom, impacting operator services, campus telephony and contact centre style workflows. Integrations in the deployment tied Mitel CMG to the virtualised MiVoice MX-ONE and Mitel InAttend to deliver unified call handling and carrier session routing.
Governance and cutover were managed by Daisy Corporate Services using a phased approach culminating in the December 2015 cutover. The deployment documentation reports that operator and contact handling were modernized, the hardware footprint was reduced and system uptime and resilience were improved across the university.
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Taxi Stockholm | Transportation | 3360 | $212M | Sweden | Mitel | Mitel CMG | Collaboration | 2017 | n/a |
In 2018, Taxi Stockholm implemented Mitel CMG as part of a Collaboration deployment to modernize communications and contact center capabilities. The rollout targeted contact handling and dispatch resilience, and included redundant Mitel MiContact Center Enterprise for contact center routing, MiVoice Call Recording for evidentiary call capture, and Mitel InAttend as the phone operator application.
Mitel CMG was configured as a contact management reference system with an online catalog and a user portal, while the broader communications platform ran on redundant Mitel MiVoice MX-ONE nodes in a private cloud configuration with PC phones and mobile extensions for field agents. Functional modules and capabilities implemented encompassed contact management, operator console functionality, automatic call distribution, call recording, and extensions provisioning to support booking intake and incident response workflows.
Operational coverage focused on Taxi Stockholm’s customer service and dispatch business functions, enabling centralized staff scheduling and resource planning across shifts and locations. Automated reporting was implemented to support operational decision making and to accelerate response times during high-volume events.
Governance actions emphasized centralized portal access control and catalog maintenance to streamline contact data updates and operator permissions, and the deployment prioritized redundant components for high availability. Documented results include more efficient features for staff and resource planning, automated reporting, and faster response times.
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