List of Mitel Critical Event Management (CEM) Customers
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Since 2010, our global team of researchers has been studying Mitel Critical Event Management (CEM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel Critical Event Management (CEM) for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel Critical Event Management (CEM) for Critical Event Management include: 50Hertz Transmission GmbH, a Germany based Utilities organisation with 1043 employees and revenues of $11.82 billion, Siegfried Holding, a Switzerland based Life Sciences organisation with 3684 employees and revenues of $1.39 billion, California Governor'S Office Of Emergency Services United States, a United States based Government organisation with 950 employees and revenues of $396.0 million, Riffelalp Resort 2222m, a Switzerland based Leisure and Hospitality organisation with 85 employees and revenues of $21.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel Critical Event Management (CEM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel Critical Event Management (CEM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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50Hertz Transmission GmbH | Utilities | 1043 | $11.8B | Germany | Mitel | Mitel Critical Event Management (CEM) | Critical Event Management | 2010 | n/a |
In 2010, 50Hertz Transmission GmbH deployed Mitel Critical Event Management in its Transmission Control Center as a Critical Event Management application. The deployment introduced the DAKSpro alarm server to centralize alert ingestion and routing for transmission grid operations.
DAKSpro was configured to provide alarm and automated notification capabilities, aligned with Mitel Critical Event Management alarm and incident response features described in vendor materials. Configurations emphasized event filtering, escalation workflows, and automated notification chains to ensure faults and emergencies generate immediate operational alerts.
Operational scope covered the Transmission Control Center and grid operations across Germany, where alert processing was orchestrated to reach control room operators and field crews for fault remediation. Routing logic prioritized alarms by severity to streamline operator attention and outbound notifications.
The project launched in 2010 and resulted in improved response speed and reliability for grid operations in Germany, as reported in the customer success document. Governance focused on central incident handling in the control center and standardized notification procedures to support consistent operational response.
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California Governor'S Office Of Emergency Services United States | Government | 950 | $396M | United States | Mitel | Mitel Critical Event Management (CEM) | Critical Event Management | 2019 | Atos |
In 2019 the California Governor's Office of Emergency Services implemented Mitel Critical Event Management (CEM) in the Critical Event Management category to establish a statewide alerting and situational-awareness capability. Atos Public Safety served as the system integrator, with Everbridge acting as the platform partner, to coordinate the NG9-1-1 transformation and the statewide deployment of notification and emergency communications services.
Mitel Critical Event Management was deployed around the Everbridge CEM platform and configured for core modules that support alerting, notification orchestration, situational awareness dashboards, and multimedia emergency communications. The implementation included routing logic enhancements and message delivery channels to enable SMS and real time text RTT alongside multimedia message payloads for richer incident context.
Operational integrations centered on NG9-1-1 modernization work led by Atos, connecting emergency call routing to the CEM notification and situational-awareness layers to improve first-responder contextual information. The scope was statewide, intended to enable coordinated incident notification across public safety agencies and first-responder units, with the 2019 Unify, Atos, Everbridge NG9-1-1 engagement providing the foundational Everbridge CEM capabilities that Mitel CEM leverages.
Governance and rollout were organized through Atos Public Safety with platform governance tied to Everbridge CEM configuration and operational playbooks for routing and multimedia communications. The engagement explicitly improved routing, enabled SMS RTT and multimedia emergency communications, and increased first-responder situational awareness as part of the statewide Critical Event Management deployment.
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Riffelalp Resort 2222m | Leisure and Hospitality | 85 | $21M | Switzerland | Mitel | Mitel Critical Event Management (CEM) | Critical Event Management | 2011 | Teufel NET |
In 2011, Riffelalp Resort 2222m implemented Mitel Critical Event Management (CEM) in a Critical Event Management deployment to orchestrate alarm and evacuation workflows across its alpine resort. The implementation targeted hotel safety operations and building systems, bringing alarm routing and evacuation coordination under a unified Mitel CEM framework for the property in Switzerland.
The deployment used Mitel OpenScape Alarm Response OScAR DAKSpro capabilities mapped to Mitel Critical Event Management alarm and notification functions, covering segmented fire alarms, predefined evacuation scenarios and lift alarm handling. Configuration focused on zone based alarm segmentation, scenario driven notifications and automated escalation logic consistent with Critical Event Management functional workflows.
Teufel NET delivered and installed the solution, integrating Mitel CEM with the resort s existing IT and telephony infrastructure to enable automated paging and notification over the site s communications fabric. Operational coverage included resort buildings, lift systems and fire detection zones, centralizing incident notification for hotel operations and guest safety teams.
The project delivery emphasized on site installation and commissioning by Teufel NET, with the implemented Mitel Critical Event Management solution improving integration with existing IT and telephony and lowering operating costs in Switzerland as reported by the case study.
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Life Sciences | 3684 | $1.4B | Switzerland | Mitel | Mitel Critical Event Management (CEM) | Critical Event Management | 2020 | tetronik |
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