List of Mitel MiVoice Call Recording Customers
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Since 2010, our global team of researchers has been studying Mitel MiVoice Call Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiVoice Call Recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiVoice Call Recording for Call Tracking and Recording include: Good Energy Group, a United Kingdom based Utilities organisation with 362 employees and revenues of $330.0 million, Taxi Stockholm, a Sweden based Transportation organisation with 3360 employees and revenues of $212.0 million, San Jose Water, a United States based Utilities organisation with 385 employees and revenues of $59.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiVoice Call Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel MiVoice Call Recording customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Good Energy Group | Utilities | 362 | $330M | United Kingdom | Mitel | Mitel MiVoice Call Recording | Call Tracking and Recording | 2019 | n/a | In 2019, Good Energy Group implemented Mitel MiVoice Call Recording. The deployment served as the company's Call Tracking and Recording solution for contact centre and service desk functions, centralizing capture of agent and customer voice interactions. Configuration and operational tooling included MSI Management Studio, the Call Recording Admin and the Call Recording Desktop Client, which were used to provision accounts and manage recording capabilities. Administrators used those modules to control permissions for listening to recorded or live calls and to enable or disable the ability to record on a per user basis. Contact centre features such as workgroup management, wrap up codes and release codes were managed alongside the Mitel phone system through Mitel Connect Director and Mitel Contact Centre Director. User lifecycle and provisioning workflows were tied to Active Directory group membership and to the service desk ticketing processes, with new starters, movers and leavers processed through the existing device and account provisioning tools. KACE was used for ticketing and inventory tasks related to provisioning and for coordinating deletions of recorded calls upon request. The Call Recording solution therefore operated within the broader telephony estate rather than as an isolated application. Operational governance was handled by the service desk, which maintained user permissions, handled requests to delete recordings and managed live monitoring access, embedding call recording controls into day to day user administration. Rollout and ongoing management emphasized role based permissions, ticketed change control and alignment of recording permissions with contact centre workgroups and business process owners. | |
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San Jose Water | Utilities | 385 | $59M | United States | Mitel | Mitel MiVoice Call Recording | Call Tracking and Recording | 2016 | n/a | In 2016, San Jose Water implemented Mitel MiVoice Call Recording as part of a broader Mitel Contact Center deployment that included IVR and reporting. The deployment delivered Call Tracking and Recording capabilities to capture and index voice interactions across customer service and field customer service functions, and to support meter-to-cash operations including meter reading, conservation, and meter shop workflows. Mitel MiVoice Call Recording was configured to support call capture, retention, and reporting workflows, and to surface recorded interactions to customer systems for quality review and operational reporting. Operational ownership for the solution was concentrated in Customer Systems and Customer Service, with the Director of Customer Systems and later the Vice President of Customer Service driving roadmap alignment, adoption, and integration priorities. Governance included participation from the Privacy Committee to address CCPA and CPRA considerations and to align recording practices with corporate cloud and CX strategies. Integrations were centered on Mitel Contact Center IVR and reporting modules, and the rollout impacted customer service, meter operations, and analytics workflows that leverage recorded calls for QA and customer experience reporting. | |
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Taxi Stockholm | Transportation | 3360 | $212M | Sweden | Mitel | Mitel MiVoice Call Recording | Call Tracking and Recording | 2018 | n/a | In 2018 Taxi Stockholm deployed Mitel MiVoice Call Recording to add systematic call capture and archival capability across its contact operations, addressing an outdated communications platform that was not meeting demands for flexibility. The Mitel MiVoice Call Recording implementation sits squarely in the Call Tracking and Recording category and was deployed alongside other Mitel components to create a cohesive contact and safety workflow. The implementation architecture included redundant Mitel MiContact Center Enterprise as the contact center engine and a redundant Mitel MiVoice MX-ONE communications platform provisioned in a private cloud configuration, with PC phones and mobile extensions for agents and drivers. Functional modules implemented included real time call capture and storage through Mitel MiVoice Call Recording, operator handling through Mitel InAttend, and contact management via the Mitel CMG reference system with an online catalog and user portal. Integrations were organized around the Mitel stack, with Mitel MiVoice Call Recording linked to the MiContact Center Enterprise call flows and to the CMG contact management reference to associate recordings with booking and incident records. The operational scope targeted Taxi Stockholm’s contact center and dispatch workflows, enabling recorded evidence capture for threats and dangerous situations, and feeding automated reporting for staff and resource planning. Governance and process restructuring focused on embedding call recording into incident handling and reporting workflows, upgrading operator applications, and automating routine reports for planning and response. Outcomes reported by the organization included more efficient features for staff and resource planning, automated reporting, and faster response times, driven by the integrated Call Tracking and Recording capability and the redundant contact center architecture. |
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