List of Mitel OpenScape Contact Center Customers
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Since 2010, our global team of researchers has been studying Mitel OpenScape Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel OpenScape Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel OpenScape Contact Center for Call Center include: Helsinki University Hospital, a Finland based Healthcare organisation with 26926 employees and revenues of $3.50 billion, University of Huddersfield, a United Kingdom based Education organisation with 1840 employees and revenues of $400.0 million, Clinique Saint-Jean, a Belgium based HealthCare organisation with 1800 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel OpenScape Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Clinique Saint-Jean | HealthCare | 1800 | $200M | Belgium | Mitel | Mitel OpenScape Contact Center | Call Center | 2014 | n/a |
In 2014, Clinique Saint-Jean implemented Mitel OpenScape Contact Center to centralize patient and physician call handling across services in Belgium. The deployment targeted clinical and administrative contact points within the hospital network and consolidated inbound voice channels into a single Call Center platform.
The implementation combined OpenScape 4000 switching and the OpenScape Contact Center application to deliver centralized inbound routing, interactive voice response and skills based queuing. Mitel OpenScape Contact Center was configured with IVR call flows, queue management and contact center reporting to standardize call triage for appointments, clinical inquiries and physician coordination. Reporting and administrative management modules were instrumented to capture call volumes, queue performance and agent activity.
Operational coverage spanned hospital services across Belgium and impacted patient services and physician liaison functions. Integrations were centered on the OpenScape telephony stack and reporting feeds to unify routing and monitoring across sites, enabling consolidated visibility for contact center managers. The deployment fed workforce planning by providing consolidated call metrics to scheduling and staffing processes.
Governance changes centralized call handling processes and established data driven staffing decisions based on contact center reports. Reported outcomes in 2015 indicate unanswered calls declined from about 50 percent to 13 percent after the Mitel OpenScape Contact Center rollout, reflecting improved routing and IVR effectiveness.
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Helsinki University Hospital | Healthcare | 26926 | $3.5B | Finland | Mitel | Mitel OpenScape Contact Center | Call Center | 2011 | n/a |
In 2011 Helsinki University Hospital implemented Mitel OpenScape Contact Center to expand a standardized communications fabric across multiple hospitals in Finland and to digitize patient and staff interactions. Mitel OpenScape Contact Center was deployed as the Call Center application to centralize inbound clinical and administrative call handling and to unify contact routing across regional sites.
The implementation extended Atos Unify OpenScape voice and bedside systems, tying bedside communications into the contact center architecture. Functional configuration focused on contact routing and queuing, agent desktop handling for clinical and patient services, and integration points for bedside device signaling, consistent with Call Center operational workflows.
Integrations explicitly included the Atos Unify OpenScape voice network and bedside system interfaces, enabling migration of IP voice into the hospital contact center. Operational coverage was regional, rolled out across multiple hospitals in Finland, and impacted patient services, nursing communications, and centralized contact center operations.
Governance and rollout emphasized standardizing communications and digitizing interactions across sites, with the regional contact center and bedside services forming the core operational scope. Reported outcomes included approximately 27% efficiency savings and multi year maintenance savings, while the program enabled the consolidation of IP voice into a centralized hospital contact center.
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University of Huddersfield | Education | 1840 | $400M | United Kingdom | Mitel | Mitel OpenScape Contact Center | Call Center | 2013 | n/a |
In 2013, University of Huddersfield deployed Mitel OpenScape Contact Center to manage high-volume student admissions and clearing calls in the United Kingdom. The Mitel OpenScape Contact Center, categorized as Call Center, was configured to centralize inbound voice channels, implement automated queueing and intelligent routing for peak application periods, and align agent desktop workflows with admissions CRM processes to reduce manual call handling during clearing windows.
The implementation focused operational coverage on admissions and clearing functions across the university, using real-time monitoring and reporting capabilities to orchestrate seasonal staffing and call prioritization. Governance changes adjusted admissions call handling procedures and scheduling to coincide with application peaks, and the University of Huddersfield Mitel OpenScape Contact Center Call Center supported admissions and CRM business functions while helping students find last available vacancies and improving the institution's ability to handle peak application-period traffic.
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