List of ModSquad Secure CX Platform Customers
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United States
Since 2010, our global team of researchers has been studying ModSquad Secure CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ModSquad Secure CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ModSquad Secure CX Platform for Customer Experience include: Vimeo, a United States based Professional Services organisation with 1236 employees and revenues of $433.0 million, Spotify Sweden, a Sweden based Media organisation with 2000 employees and revenues of $200.0 million, Tourism Ireland, a Ireland based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using ModSquad Secure CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Spotify Sweden | Media | 2000 | $200M | Sweden | ModSquad | ModSquad Secure CX Platform | Customer Experience | 2023 | n/a |
In 2023, Spotify Sweden implemented ModSquad Secure CX Platform to manage global CRM and customer support operations, using the Customer Experience application to centralize Tier 1 and Tier 2 workflows. The engagement covered support across 67 countries and 18 languages, operating against Spotify’s global consumer support needs and staffing distributed, remote agents to maintain continuous coverage.
ModSquad deployed its proprietary remote-native secure CX platform Cubeless as the operational backbone, configuring secure workflows and remote agent orchestration to standardize case handling. Functional capabilities implemented included Tier 1 triage, Tier 2 escalation, agent onboarding and ramp orchestration, multilingual case routing, and centralized customer experience measurement and reporting aligned with Customer Experience platform practices.
Operational scope focused on customer support and CRM functions, with the ModSquad Secure CX Platform governing day to day agent access, secure workflow enforcement, and process consistency across regions and languages. Governance emphasized secure workflows and remote-native controls implemented through Cubeless to maintain data protection and operational standardization for distributed teams.
The case study reports explicit outcomes within the ModSquad Secure CX Platform operated environment, including 2x faster agent ramp, an 87% resolution rate, and a 92% CSAT.
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Tourism Ireland | Professional Services | 20 | $2M | Ireland | ModSquad | ModSquad Secure CX Platform | Customer Experience | 2019 | n/a |
In 2019, Tourism Ireland engaged ModSquad to provide native-language social media engagement, community management, and content moderation across 21 global markets. The engagement supported marketing and social media business functions and aligned ModSquad Secure CX Platform capabilities with Customer Experience operations to enable localized audience engagement and moderation workflows.
Implementation scope centered on multilingual community management, social channel moderation, and content review processes delivered by ModSquad agents operating in a Cubeless secure workspace referenced in the case material. The narrative infers usage of the ModSquad Secure CX Platform to orchestrate agent workflows, content review queues, and market-specific moderation policies across 21 markets, while operational coverage remained focused on Tourism Ireland marketing teams and global market outreach. The source explicitly notes outcomes of increased social interactions and improved market recognition driven by the program.
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Vimeo | Professional Services | 1236 | $433M | United States | ModSquad | ModSquad Secure CX Platform | Customer Experience | 2020 | n/a |
In 2020, Vimeo engaged ModSquad to implement the ModSquad Secure CX Platform for Customer Experience. ModSquad delivered Tier 1 and Tier 2 customer support and content moderation services for Vimeo, scaling operations rapidly during the early 2020 COVID surge.
The implementation emphasized customer support and trust and safety functional modules, with workstreams for ticket triage, escalation workflows, and content moderation operations. Platform usage is inferred from ModSquad’s remote secure tooling references, and the ModSquad Secure CX Platform provided orchestration of support queues, Tier 1 to Tier 2 handoffs, and moderated content handling under remote secure operations.
Operational coverage focused on Vimeo’s customer support and trust and safety functions, using remote secure staffing and tooling to maintain continuity and confidentiality. The engagement reduced first reply times from one week to about 10 minutes and achieved 90% plus CSAT, outcomes that reflect rapid scaling, tightened support governance, and clarified escalation and moderation workflows.
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