List of Mojo Helpdesk Customers
Austin, 78738-6528, TX,
United States
Since 2010, our global team of researchers has been studying Mojo Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mojo Helpdesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mojo Helpdesk for IT Service Management include: PT . Ramayana Lestari Sentosa, a Indonesia based Retail organisation with 4603 employees and revenues of $500.0 million, Charlotte County Public Schools, a United States based Education organisation with 1153 employees and revenues of $400.0 million, Plymouth Public Schools, a United States based Education organisation with 1300 employees and revenues of $300.0 million, HOM Furniture, Inc., a United States based Retail organisation with 2000 employees and revenues of $200.0 million, Red Lion Area School District, a United States based Education organisation with 510 employees and revenues of $180.0 million and many others.
Contact us if you need a completed and verified list of companies using Mojo Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mojo Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
American Refrigeration Supplies | Distribution | 150 | $30M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2023 | n/a |
American Refrigeration Supplies implemented Mojo Helpdesk in 2023 to provide a web-facing IT service portal, embedding Mojo Helpdesk on its corporate website as the primary IT Service Management entry point for inbound support requests. The deployment is a cloud-hosted, web-based ticketing configuration that centralizes customer and internal IT intake through the site, aligning the application name Mojo Helpdesk with the company support channel.
Mojo Helpdesk was configured to support core IT Service Management workflows including ticket capture from web forms and email, ticket categorization and prioritization, custom ticket fields for refrigeration and distribution-specific attributes, and a searchable knowledge base for repeated issues. Standard helpdesk automation capabilities were applied, such as routing rules, status transitions, and canned responses, to structure incident logging and resolution handoffs.
Operational coverage spans internal IT support and external customer service touchpoints, with the website-embedded Mojo Helpdesk serving both external customers and internal staff for service requests. The implementation impacts business functions in IT support and customer service, and adjunct distribution operations that rely on ticketed issue tracking to coordinate parts and service communications.
Governance was implemented through administrator roles and ticket-routing workflows, with escalation paths and role-based access controls defined to manage who can view and update tickets. The configuration emphasizes process standardization for intake, assignment, and knowledge capture within the IT Service Management scope without referencing any prior named system.
|
 |
Armorel School District 9 | Education | 90 | $10M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2023 | n/a |
In 2023, Armorel School District 9 implemented Mojo Helpdesk for IT Service Management. The deployment is web-embedded on the district website, providing a centralized public-facing support portal that captures IT requests from teachers, staff, and administrators. The implementation scope is focused on district IT support workflows, positioning Mojo Helpdesk as the primary ticketing and request management interface for the organization.
Mojo Helpdesk was configured to deliver core ticketing, a knowledge base, a self-service portal, email-based ticket capture, and workflow automation aligned with IT Service Management practices. Role-based access and technician queues were established to route incidents and service requests to district IT staff, while SLA tracking and ticket lifecycle states were used to standardize incident resolution workflows. The website integration ensures direct request capture and public knowledge base access, centralizing service operations and intake for the school district.
|
 |
Asuransi Jasaraharja Putera Pt | Insurance | 67 | $7M | Indonesia | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2020 | n/a |
In 2020, Asuransi Jasaraharja Putera Pt implemented Mojo Helpdesk as its IT Service Management solution. The deployment uses Mojo Helpdesk on their website to provide a web based support portal that captures policyholder and internal requests, centralizes ticketing, and exposes a knowledge base for self service.
Configuration emphasizes IT Service Management functional modules, including ticket lifecycle management, email ticket capture, self service knowledge articles, and role based agent consoles, supporting customer service and IT operations for the 67 employee insurer. The implementation is delivered as a website embedded support layer that enforces ticket assignment, priority routing, and structured escalation workflows to standardize incident intake and triage.
|
 |
|
Education | 64 | $6M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2020 | n/a |
|
|
|
|
Education | 300 | $30M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2020 | n/a |
|
|
|
|
Construction and Real Estate | 120 | $12M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2025 | n/a |
|
|
|
|
Education | 300 | $30M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2020 | n/a |
|
|
|
|
Non Profit | 44 | $5M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2022 | n/a |
|
|
|
|
Education | 1153 | $400M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2021 | n/a |
|
|
|
|
Education | 15 | $1M | United States | Mojo Helpdesk | Mojo Helpdesk | IT Service Management | 2008 | n/a |
|
Buyer Intent: Companies Evaluating Mojo Helpdesk
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||