List of Moneypenny Live Chat Customers
Wrexham, LL13 7ZB,
United Kingdom
Since 2010, our global team of researchers has been studying Moneypenny Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Moneypenny Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Moneypenny Live Chat for Chatbots and Conversational AI include: Leaders Romans Group, a United Kingdom based Construction and Real Estate organisation with 2682 employees and revenues of $202.0 million, Aston Lark, a United Kingdom based Insurance organisation with 1800 employees and revenues of $119.0 million, Price Bailey LLP, a United Kingdom based Banking and Financial Services organisation with 300 employees and revenues of $30.0 million, Farleys Solicitors United Kingdom, a United Kingdom based Professional Services organisation with 140 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Moneypenny Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Moneypenny Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aston Lark | Insurance | 1800 | $119M | United Kingdom | Moneypenny | Moneypenny Live Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Aston Lark deployed Moneypenny Live Chat on its website. Moneypenny Live Chat is the implemented application, classified within Chatbots and Conversational AI, and is surfaced on customer facing pages including the complaints page to capture inbound enquiries and route initial contacts to service staff. The implementation supports client engagement and customer service functions across the UK based insurance brokerage.
The deployment uses a web based chat widget embedded in site pages, providing conversational intake, live agent handoff, and asynchronous message capture for follow up. Typical Chatbots and Conversational AI capabilities such as routing to available agents, transcript capture, and session continuity are leveraged to operationalize first touch and complaints intake workflows. Governance focused on embedding the chat channel into existing customer service processes and routing contacts to the complaints handling team on site.
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Farleys Solicitors United Kingdom | Professional Services | 140 | $15M | United Kingdom | Moneypenny | Moneypenny Live Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Farleys Solicitors implemented Moneypenny Live Chat to provide an out-of-hours and overflow contact channel. The Moneypenny Live Chat deployment was adopted as a Chatbots and Conversational AI solution focused on legal sector CRM and contact-capture workflows in the United Kingdom.
The implementation delivered a managed live chat service that handled initial client contact, scripted qualification, and lead capture for prospective and existing clients. Functional capabilities included operator-staffed live chat, scripted prompts to surface contact details and enquiry context, and defined handover processes to internal teams for case progression.
Operational scope covered out-of-hours coverage and overflow handling during peak inquiry volumes, shifting first contact responsibility to the managed service so internal teams could concentrate on casework. Governance incorporated operator scripts and service level expectations for escalation and handoff to Farleys Solicitors staff during business hours.
According to the vendor case study the adoption of Moneypenny Live Chat resulted in higher lead volume and better-quality enquiries, increasing capture of inbound contacts and reducing pressure on internal intake resources.
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Leaders Romans Group | Construction and Real Estate | 2682 | $202M | United Kingdom | Moneypenny | Moneypenny Live Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Leaders Romans Group implemented Moneypenny Live Chat, classified under Chatbots and Conversational AI, to provide 24/7 live chat support for property enquiries across its UK estate agency and lettings brands. The deployment targeted CRM and CRM-adjacent customer service processes handling valuations, viewings and general enquiries, aligning the application with frontline customer engagement and enquiry triage functions.
The implementation delivered continuous chat coverage and live agent handling workflows, with reporting visibility surfaced through Moneypenny’s portal. Functional capabilities deployed included out of hours live chat coverage, real time enquiry handling and centralized reporting dashboards to track volumes and service availability, reflecting standard conversational AI and live operator support patterns.
Operational scope was limited to the United Kingdom and focused on integrating chat interactions into existing customer service workflows rather than altering named backend systems. Governance and operational oversight relied on Moneypenny Live Chat’s portal for monitoring coverage and enquiry handling across LRG brands, and vendor reporting documented improved availability and customer experience following the rollout.
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Price Bailey LLP | Banking and Financial Services | 300 | $30M | United Kingdom | Moneypenny | Moneypenny Live Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Price Bailey LLP deployed Moneypenny Live Chat as a client-facing conversational layer, using the application within the Chatbots and Conversational AI category to support its finance and accountancy customer service process. The implementation was positioned to provide continuous availability, combining web chat with telephone answering to deliver 24/7 chat and call support for clients in the United Kingdom.
The deployment of Moneypenny Live Chat focused on live chat routing and real person handover capabilities common to the Chatbots and Conversational AI category, enabling simultaneous chat and voice channels for inbound enquiries. Configuration emphasized client intake and lead capture workflows, allowing enquiries initiated in chat to be captured and escalated to human operators as required.
Operational coverage was centered on the firm s client service teams and contact handling processes for accounting clients across the United Kingdom, with the service running alongside the firm s telephone answering provision to ensure continuity across channels. The implementation supported day to day client responsiveness and frontline enquiry handling rather than back office financial processing.
Governance and rollout were organized around client-facing channels and answering service alignment, with vendor documentation noting increased lead capture and the ability for clients to speak or chat to a real person at any time. The vendor case study also states the deployment helped Price Bailey respond to enquiries faster, improving responsiveness for accounting clients.
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Buyer Intent: Companies Evaluating Moneypenny Live Chat
- Fragomen, Del Rey, Bernsen & Loewy, a United States based Professional Services organization with 6000 Employees
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