List of MooseDesk Customers
MooseDesk
333 Bering Ave, Unit 800,
Etobicoke, M8Z 3A8, ON,
Canada
Etobicoke, M8Z 3A8, ON,
Canada
n/a
Professional Services
20
$2M
Since 2010, our global team of researchers has been studying MooseDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MooseDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MooseDesk for Customer Support include: Tronic, a Kenya based Retail organisation with 150 employees and revenues of $25.0 million, Maree, a United States based Consumer Packaged Goods organisation with 100 employees and revenues of $12.0 million, Beeline Purchasing, a United States based Distribution organisation with 10 employees and revenues of $7.0 million, Goods Nova United States, a United States based Retail organisation with 10 employees and revenues of $2.0 million, Primula Jewellery Australia, a Australia based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MooseDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MooseDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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4Flaunt India | Retail | 20 | $1M | India | MooseDesk | MooseDesk | Customer Support | 2025 | n/a |
In 2025, 4Flaunt India deployed MooseDesk as its Customer Support platform embedded directly on its e-commerce website. MooseDesk is positioned as the primary Customer Support application for capturing and managing customer inquiries that originate from the storefront and public-facing contact channels.
The implementation focused on standard Customer Support capabilities, with MooseDesk configured to provide ticketing and case management, an on-site live chat widget, a knowledge base for self service, and templated responses to speed agent handling. Configuration emphasized role based agent consoles, ticket routing rules, priority queuing and basic SLA assignment to match the retailer s small operational scale.
Operational coverage is scoped to customer service and e-commerce operations within the company, with the MooseDesk widget acting as the direct customer touchpoint on 4Flaunt s website. The deployment uses cloud hosted access for agents to manage tickets and knowledge articles, supporting a lean team model typical for a 20 person retailer.
Governance was directed at formalizing triage and escalation workflows and centralizing customer interaction records in MooseDesk to reduce fragmentation of support activity. The rollout prioritized agent onboarding and knowledge base authoring to create repeatable handling procedures for order questions and product support.
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Beeline Purchasing | Distribution | 10 | $7M | United States | MooseDesk | MooseDesk | Customer Support | 2025 | n/a |
In 2025, Beeline Purchasing implemented MooseDesk to provide Customer Support on its public website. The implementation uses a web-embedded instance of MooseDesk on beelinepurchasing.com to capture and centralize customer inquiries related to distribution, orders, and purchasing support. The deployment is scoped to the company’s core customer service interactions tied to its distribution business function.
MooseDesk was configured to deliver standard Customer Support capabilities including ticketing, knowledge base publishing, web form intake and email routing, along with workflow automation for ticket assignment and status tracking. User roles and ticket queues were aligned to a small support team model, enabling single-operator ownership or shared queues for order and vendor inquiries. Configuration emphasis was on lightweight automation and clear status workflows to match a 10 person operational structure.
Operational coverage centers on customer service and order inquiry business functions, with internal staff administering queues, response SLAs and escalation paths inside MooseDesk. Rollout focused on embedding the MooseDesk web widget across support pages and training personnel to route incoming web and email requests into defined ticket workflows. Governance changes included role-based access and documented procedures for ticket lifecycle handling and escalation.
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Bird Eyewear United Kingdom | Retail | 10 | $1M | United Kingdom | MooseDesk | MooseDesk | Customer Support | 2025 | n/a |
In 2025 Bird Eyewear United Kingdom implemented MooseDesk as its Customer Support platform and embedded MooseDesk on its website to centralize customer inquiries. The deployment uses a cloud SaaS configuration that captures web chat and contact form submissions and routes them into a centralized ticket queue accessible to the small internal support team.
Functional modules configured include ticketing, shared inbox handling, email capture, canned responses and a lightweight knowledge base to support returns, order status and product questions. Operational scope is focused on customer service for the retailer's online operations across the United Kingdom, delivered via a single instance managed by the company, with governance set up around queue ownership, basic response SLAs and escalation paths aligned to order processing workflows.
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Goods Nova United States | Retail | 10 | $2M | United States | MooseDesk | MooseDesk | Customer Support | 2024 | n/a |
In 2024, Goods Nova implemented MooseDesk as its Customer Support platform to manage e-commerce customer support and round-the-clock service workflows in the United States. The deployment is positioned to serve the retailer's small operational footprint and to centralize incoming customer contacts for order and post-sale inquiries.
The vendor page does not name specific modules, so ticketing and live chat use is inferred from the testimonial and MooseDesk product focus. Configuration is likely centered on a unified ticketing inbox and conversational channels, with standard Customer Support capabilities such as ticket routing, canned responses, automated workflows and SLA queues applied to support continuous coverage.
Operational coverage is focused on customer service and ecommerce operations across the United States, supporting 24 hour workflows and agent handoffs. Governance and process workstreams for the rollout are expected to concentrate on centralized triage, escalation policies and shift-based routing to sustain round-the-clock responsiveness within the retailer's small team.
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Maree | Consumer Packaged Goods | 100 | $12M | United States | MooseDesk | MooseDesk | Customer Support | 2024 | n/a |
In 2024, Maree implemented MooseDesk on its website to manage Customer Support. The deployment uses the MooseDesk cloud hosted application embedded in the site to capture customer inquiries and route them into a centralized support workspace. The implementation scope covers Maree's United States operations and the company's customer service team supporting its ecommerce storefront. This establishes Maree MooseDesk Customer Support as the primary system for customer service and order support workflows.
MooseDesk was configured with core Customer Support capabilities including ticketing, a shared inbox model, automated routing rules and workflow automations common to the category. Configuration work focused on customizable ticket fields, SLA rules, canned responses and a knowledge base structure to organize support content. The setup emphasizes ticket lifecycle management and agent assignment workflows appropriate for a 100 employee consumer packaged goods company.
Integration is centered on an on site web widget that channels web form submissions directly into MooseDesk, consolidating inquiries into a single support queue. Operational coverage is limited to the customer service department and ecommerce support functions within the United States. The implementation documents routing logic and queue ownership to align agent responsibilities with product and order inquiries.
Governance and rollout included staged onboarding for agents, configuration of routing and escalation policies, and defined ownership for knowledge base content. Process changes were captured in system workflows within MooseDesk to formalize escalation paths and SLA responsibilities for support staff.
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Retail | 10 | $1M | Australia | MooseDesk | MooseDesk | Customer Support | 2025 | n/a |
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Retail | 150 | $25M | Kenya | MooseDesk | MooseDesk | Customer Support | 2024 | n/a |
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Buyer Intent: Companies Evaluating MooseDesk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating MooseDesk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating MooseDesk for Customer Support include:
- Child Safe Michigan, a United States based Non Profit organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD MooseDesk Coverage
MooseDesk is a Customer Support solution from MooseDesk.
Companies worldwide use MooseDesk, from small firms to large enterprises across 21+ industries.
Organizations such as Tronic, Maree, Beeline Purchasing, Goods Nova United States and Primula Jewellery Australia are recorded users of
MooseDesk for Customer Support.
Companies using MooseDesk are most concentrated in Retail, Consumer Packaged Goods and Distribution, with adoption spanning over 21 industries.
Companies using MooseDesk are most concentrated in Kenya, United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of MooseDesk across Americas, EMEA, and APAC.
Companies using MooseDesk range from small businesses with 0-100 employees - 85.71%, to mid-sized firms with 101-1,000 employees - 14.29%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of MooseDesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified MooseDesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.