List of Movate Edison Customers
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United States
Since 2010, our global team of researchers has been studying Movate Edison customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Movate Edison for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Movate Edison for Customer Experience include: Microsoft, a United States based Professional Services organisation with 221000 employees and revenues of $243.00 billion, Airbnb, a United States based Professional Services organisation with 7300 employees and revenues of $11.10 billion and many others.
Contact us if you need a completed and verified list of companies using Movate Edison, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Movate Edison customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airbnb | Professional Services | 7300 | $11.1B | United States | Movate | Movate Edison | Customer Experience | 2022 | n/a |
In 2022, Airbnb integrated Movate Edison as part of a Customer Experience initiative. The implementation is tied to Movate’s acquisition of Directly OnDemand, and the public announcement indicates the OnDemand gig-peer expert network and automated routing capabilities were brought into Movate Edison to support CX and support process areas in the United States.
Movate Edison was applied as an orchestration layer for automated routing and expert network management, consolidating gig-peer expert access, routing logic, and knowledge-driven response workflows consistent with Customer Experience platform capabilities. Configuration work concentrated on expert availability management, routing rules and enrichment of support cases so peer expert contributions could be surfaced into existing support queues and conversational routing flows.
The deployment integrated Directly OnDemand’s peer expert pool into Movate Edison workflows, aligning on-demand expert responses with Airbnb’s customer support routing in the US. Operational coverage is scoped to CX and support functions, with Movate Edison serving as the centralized platform for expert engagement and automated case assignment.
Governance emphasis focused on CX and support process controls and routing governance, with Movate’s delivery of Edison-based capabilities applied from 2022 onward. The implementation positioned Movate Edison as the central orchestration and routing layer for augmenting Airbnb’s customer support with on-demand peer experts and automated routing.
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Microsoft | Professional Services | 221000 | $243.0B | United States | Movate | Movate Edison | Customer Experience | 2022 | n/a |
In 2022 Microsoft began integrating Movate Edison within its Customer Experience footprint, with the company listed as a customer of the Directly OnDemand platform that Movate acquired that year. The implementation is framed around CX and support process area work in the United States, where Movate planned to combine Directly OnDemand capabilities with Movate Edison to enable gig-enabled, AI-assisted customer support.
The deployment fused Movate Edison application functionality with on-demand workforce orchestration features to support gig staffing, AI-assisted agent workflows, and centralized case handling typical of Customer Experience systems. Movate Edison was configured to provide conversational AI assistance and service orchestration alongside the Directly OnDemand marketplace capability, aligning agent desktop workflows and routing logic with gig workforce scheduling.
Integration scope emphasized operational connectivity between the Directly OnDemand marketplace and Movate Edison service modules, creating a linkage between gig worker provisioning, ticket routing, and conversational AI modules. Operational coverage was explicitly CX and support, directed at servicing U S operations, with integrations focused on coordinating dispatch of on-demand agents into Edison-managed support workflows.
Governance and rollout work centered on embedding gig-worker onboarding and service orchestration governance into existing support processes, adjusting quality assurance and workflow controls to accommodate AI-assisted interactions and contingent staffing. The narrative links Microsoft Movate Edison Customer Experience customer support implementations to a combined platform approach initiated in 2022, reflecting integration and servicing activity that began after the Directly OnDemand acquisition.
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