List of MSS Security Services Customers
Silverwater, 2128, NSW,
Australia
Since 2010, our global team of researchers has been studying MSS Security Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MSS Security Services for Physical Security Outsourcing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MSS Security Services for Physical Security Outsourcing include: Westpac, a Australia based Banking and Financial Services organisation with 34168 employees and revenues of $14.15 billion, Qantas, a Australia based Transportation organisation with 25000 employees and revenues of $14.14 billion, Stockland, a Australia based Construction and Real Estate organisation with 1600 employees and revenues of $1.95 billion and many others.
Contact us if you need a completed and verified list of companies using MSS Security Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MSS Security Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Qantas | Transportation | 25000 | $14.1B | Australia | MSS Security | MSS Security Services | Physical Security Outsourcing | 2020 | n/a | In 2020 Qantas implemented MSS Security Services as an outsourced security engagement. The deployment is a Physical Security Outsourcing arrangement supporting Qantas ground operations, screening workflows, and catering site security at Melbourne Airport VIC. MSS Security Services was configured to provide hands on screening point operations and access control, with Security Officer staffing assigned to the Screening Point Area and to man the Dnata Catering Building. Functional capabilities implemented include personnel screening and authorization for airline staff and flight crew to board aircraft, visitor and contractor sign in registers for site access control, and issuing of tags and seals for controlled assets and deliveries. Operational coverage centers on Melbourne Airport site operations and the catering facility, affecting ground handling, flight operations coordination, and vendor contractor processes. Governance was structured around on site procedural controls, namely authorization checks to permit boarding, documented sign in and sign out workflows for visitors and contractors, and tag and seal issuance as a chain of custody control under the MSS Security Services Physical Security Outsourcing model. | |
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Stockland | Construction and Real Estate | 1600 | $1.9B | Australia | MSS Security | MSS Security Services | Physical Security Outsourcing | 2020 | n/a | In 2020, Stockland implemented MSS Security Services as its Physical Security Outsourcing provider to support facilities management and retail operations at its shopping centre assets. MSS Security Services is deployed as a site-based security program, and records show active assignment of a Security Officer at Stockland Shellharbour NSW from April 2021 to present, demonstrating ongoing on-site coverage under the MSS Security Services contract. The deployment emphasizes core guard and safety modules, including opening and closing procedures, internal and external general patrols, identification and elimination of risks and hazards, customer care with first aid capability, routine safety checks, and structured safety audits. These operational capabilities map to common Physical Security Outsourcing functional areas such as patrol scheduling, incident reporting workflows, health and safety compliance checks, and customer-facing response protocols. Operational governance is oriented toward embedding MSS Security Services within Stockland facilities management and retail operations at the Shellharbour site, with security officers executing site-level workflows and safety audits. Governance elements include documented safety checks and audit processes, incident escalation and response procedures, and ongoing on-site staffing and operational coordination managed by MSS Security Services. | |
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Westpac | Banking and Financial Services | 34168 | $14.1B | Australia | MSS Security | MSS Security Services | Physical Security Outsourcing | 2021 | n/a | In 2021, Westpac deployed MSS Security Services in the Physical Security Outsourcing category to establish a staffed control room capability supporting security operations at Westpac HQ in Sydney NSW. MSS Security Services provides control room operator functions that directly support security operations and facilities management business functions for the site. The implementation focuses on functional modules that include CCTV monitoring and footage review and download, PTZ camera operation, alarm monitoring and response, access control operation, security administration, dispatcher functions for security patrols, and incident reporting. The system set of activities also covers coordination of trades and maintenance, organising housekeeping and cleaners, and facilitating building access card provisioning and digital locker administration in line with standard operating procedures. Integrations and device-level coverage are explicit, MSS Security Services interfaces with Honeywell EBI and Gallagher building operation systems for access control and building operations, and operates surveillance equipment such as CCTV arrays, PTZ cameras, and two-way radio communications. Operational scope includes control room staff handling incoming internal phone calls and email queries, liaising with on-site security team leaders, and coordinating external emergency responders when required. Governance and operational workflows are structured around shift-based handovers, routine shift logs, daily reports and incident logs, and production of course-of-action reports for any investigations. Standard operating procedures govern issuing and revoking building access, opening and closing digital lockers, escalation to the site security team leader, and the coordination processes for maintenance and emergency response. |
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