List of myIncoservice Customers
Strasbourg, 67400,
France
Since 2010, our global team of researchers has been studying myIncoservice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased myIncoservice for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using myIncoservice for Field Service Management include: Omnicell, a United States based Professional Services organisation with 4160 employees and revenues of $1.13 billion, Alteca, a France based Professional Services organisation with 154 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using myIncoservice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The myIncoservice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Alteca | Professional Services | 154 | $20M | France | Incotec Software | myIncoservice | Field Service Management | 2019 | n/a |
In 2019, Alteca implemented myIncoservice to modernize its service-after-sales and maintenance operations in France. The deployment used the Incotec Software myIncoservice Field Service Management application and focused on improving ticket lifecycle control and technician scheduling.
The implementation configured core Field Service Management modules, including ticketing and intervention planning, and deployed the SmartService mobile app for field technicians. The vendor case material explicitly documents planning, ticketing and mobile modules, and the project integrated configured workflows for ticket creation, assignment, intervention planning, and mobile time capture.
Integrations included a direct link to HR to account for employee absences and an export mechanism to feed billing processes, aligning field activity with payroll and invoicing workflows. Operational coverage centered on Alteca service teams in France, with the system supporting dispatch, technician schedules and on-site intervention reporting.
Governance updates accompanied the rollout, standardizing ticket handling and intervention planning processes and embedding mobile-first technician workflows. The initiative began in 2019 and delivered improved ticket tracking and technician scheduling for Alteca, as described in the vendor case page.
|
 |
Omnicell | Professional Services | 4160 | $1.1B | United States | Incotec Software | myIncoservice | Field Service Management | 2023 | n/a |
In 2023, Omnicell deployed myIncoservice to unify its international customer-support and field-service operations. The Field Service Management deployment targeted multilingual ticketing, intervention planning and the SmartService mobile app to standardize processes across the UK, Italy and Australia.
Omnicell configured the myIncoservice ticketing module for multilingual case intake and traceability, and used the planning module for intervention scheduling and technician dispatch oversight. The SmartService mobile app was implemented for mobile field reporting and on-site intervention documentation to align field data capture with centralized ticket records.
Operational scope encompassed customer-support teams and SAV field-service groups across the three countries, with workflows linking contract and asset maintenance records to service tickets. The deployment emphasized standardized ticket lifecycles and asset-linked maintenance workflows to ensure consistent service execution across sites.
Rollout was executed as a multinational program focused on ticket traceability, contract and asset maintenance, and mobile field reporting, with governance centered on standardized workflows and centralized service records. The myIncoservice Field Service Management configuration and module usage were documented to support cross-country consistency and operational handover.
|
Buyer Intent: Companies Evaluating myIncoservice
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||