List of Myma Digital Multi-Channel Chatbot Customers
Myma Digital
8 Whakatomo Place Hawkes Bay,
Havelock North, 4130,
New Zealand
Havelock North, 4130,
New Zealand
64 22 566 1123
Professional Services
20
$2M
Since 2010, our global team of researchers has been studying Myma Digital Multi-Channel Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Myma Digital Multi-Channel Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Myma Digital Multi-Channel Chatbot for Chatbots and Conversational AI include: EVT, a Australia based Leisure and Hospitality organisation with 9000 employees and revenues of $813.0 million, Warner Hotels, a United Kingdom based Leisure and Hospitality organisation with 646 employees and revenues of $204.0 million, Tamborine Mountain Glades, a Australia based Leisure and Hospitality organisation with 120 employees and revenues of $22.0 million, Novotel & ibis Sydney on Darling Harbour, a Australia based Leisure and Hospitality organisation with 150 employees and revenues of $20.0 million, Sino Hotels, a Hong Kong based Leisure and Hospitality organisation with 312 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using Myma Digital Multi-Channel Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Myma Digital Multi-Channel Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alex Hotel | Leisure and Hospitality | 55 | $3M | Australia | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Alex Hotel implemented Myma Digital Multi-Channel Chatbot, deploying the Chatbots and Conversational AI application on its public website. The Myma Digital Multi-Channel Chatbot was provisioned as a web-embedded conversational agent to handle guest inquiries directly on marketing and booking pages.
Configuration focused on standard conversational modules common to Chatbots and Conversational AI, including intent classification, a managed knowledge base for FAQs, scripted reservation assistance flows, and lead capture forms. The implementation included customized conversational prompts and fallback paths to ensure escalation to human staff when automated flows reached defined thresholds.
The deployment is scoped to the hotel website, embedded across pages that support booking and guest information, and it surfaces contextual session data to inform dialog flow. Enquiries that require human intervention are routed to existing contact channels operated by front-desk and reservations staff, preserving current operational touchpoints without introducing new backend system dependencies.
Governance and operational ownership were assigned to operations and front-desk teams, who maintain the conversational content and update the knowledge base on an ongoing basis. Rollout was executed as a staged activation across key site pages with training for staff on escalation procedures and content change workflows, aligning conversational governance with daily guest service processes.
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Amber Restaurant | Leisure and Hospitality | 30 | $2M | Australia | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Amber Restaurant deployed Myma Digital Multi-Channel Chatbot on its public website, adopting the Chatbots and Conversational AI category to automate customer-facing interactions for the single-site hospitality operator in Australia. The deployment uses a web-embedded chat widget backed by a cloud-delivered conversational engine to handle reservation inquiries, menu questions, opening hours, and common guest queries through intent recognition and scripted dialog flows.
Configuration focused on conversational templates for reservations and menu guidance, an administrable FAQ corpus maintained by restaurant management, and defined escalation paths to on-site staff for complex requests. Amber Restaurant implemented Myma Digital Multi-Channel Chatbot within Chatbots and Conversational AI to support customer service and reservations workflows, with operations and management responsible for dialog content governance, monitoring chat transcripts, and tuning intents via the application administration interface.
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Arawa Park Hotel | Leisure and Hospitality | 85 | $5M | New Zealand | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Arawa Park Hotel implemented Myma Digital Multi-Channel Chatbot. The Myma Digital Multi-Channel Chatbot is deployed on the Arawa Park Hotel website and serves as the hotel's primary Chatbots and Conversational AI touch point for guest inquiries and pre-arrival engagement. Deployment uses a web-embedded conversational interface that exposes guided FAQ flows and structured booking inquiry capture, aligning the application to reservations and guest services workflows. The scope is focused on front desk, reservations, and guest communications for the 85 employee leisure and hospitality operator based in New Zealand.
Myma Digital Multi-Channel Chatbot was configured with category-aligned capabilities including intent-driven conversation paths, fallback response handling, and human handover triggers to staff. Operational ownership rests with hotel operations who maintain the response scripts and knowledge base, supported by routine review cycles for conversational content and escalation rules. Conversation logs and basic analytics are collected for operational monitoring and iterative tuning of conversational flows, while governance emphasizes scripted escalation to human agents and periodic content updates to reflect seasonal or promotional changes.
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Bar Gusto | Leisure and Hospitality | 30 | $2M | Australia | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Bar Gusto implemented Myma Digital Multi-Channel Chatbot on its website. The Myma Digital Multi-Channel Chatbot, classified under Chatbots and Conversational AI, is deployed as a site-embedded conversational widget to handle guest engagement, booking inquiries, menu questions and opening hours requests. The deployment approach is lightweight and proportionate to a 30-employee hospitality operator, leveraging conversational flows and intent routing to automate front-line customer interactions.
Functional configuration centers on conversational flow design, FAQ automation, intent classification and human handoff for complex requests, with operational content and response rules maintained by Bar Gusto operations staff. Integrations are limited to the website touchpoint as implemented, with operational coverage focused on front-of-house and online guest experience rather than back-office financial systems. Governance emphasized scripted response templates and a phased operational rollout overseen by operations, keeping the implementation scope targeted on customer-facing service automation.
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EVT | Leisure and Hospitality | 9000 | $813M | Australia | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024 EVT deployed the Myma Digital Multi-Channel Chatbot on its public website, adopting the Myma Digital solution within the Chatbots and Conversational AI category. The deployment targets online guest engagement for EVT's leisure and hospitality portfolio operating in Australia.
The Myma Digital Multi-Channel Chatbot was configured to deliver natural language understanding driven conversational flows, self-service FAQ resolution, and scripted booking assistance aligned with reservations workflows. Implementation emphasized channel orchestration to support simultaneous web chat interactions and to provide seamless handoff to human agents when required. Configuration work included building conversational intents, slot capture for booking details, and escalation routing for complex customer service cases.
Technically the chatbot runs as a web-hosted widget on EVT's site and is instrumented to collect interaction logs and conversation transcripts for ongoing tuning and knowledge base refinement. Operational scope centers on customer service and reservations teams, with governance protocols for content updates, conversation template approval, and service level monitoring established during rollout. Rollout followed a phased approach across web properties, prioritizing high-traffic pages and iterative improvement based on live interaction data.
No third-party system integrations were specified in source notes beyond website deployment, therefore explicit downstream connections such as property management or CRM systems were not reported. Ongoing activity focuses on intent modeling, conversational coverage expansion, and operating the Myma Digital Multi-Channel Chatbot as a front-line engagement layer for EVT's digital guest experience.
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Leisure and Hospitality | 40 | $6M | Australia | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2024 | n/a |
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Leisure and Hospitality | 150 | $8M | New Zealand | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2024 | n/a |
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Leisure and Hospitality | 150 | $20M | Australia | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2024 | n/a |
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Leisure and Hospitality | 312 | $16M | Hong Kong | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2025 | n/a |
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Leisure and Hospitality | 120 | $22M | Australia | Myma Digital | Myma Digital Multi-Channel Chatbot | Chatbots and Conversational AI | 2025 | n/a |
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Showing 1 to 10 of 11 entries
Buyer Intent: Companies Evaluating Myma Digital Multi-Channel Chatbot
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Myma Digital Multi-Channel Chatbot Coverage
Myma Digital Multi-Channel Chatbot is a Chatbots and Conversational AI solution from Myma Digital.
Companies worldwide use Myma Digital Multi-Channel Chatbot, from small firms to large enterprises across 21+ industries.
Organizations such as EVT, Warner Hotels, Tamborine Mountain Glades, Novotel & ibis Sydney on Darling Harbour and Sino Hotels are recorded users of
Myma Digital Multi-Channel Chatbot for Chatbots and Conversational AI.
Companies using Myma Digital Multi-Channel Chatbot are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Myma Digital Multi-Channel Chatbot are most concentrated in Australia, United Kingdom and Hong Kong, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Myma Digital Multi-Channel Chatbot across Americas, EMEA, and APAC.
Companies using Myma Digital Multi-Channel Chatbot range from small businesses with 0-100 employees - 45.45%, to mid-sized firms with 101-1,000 employees - 45.45%, large organizations with 1,001-10,000 employees - 9.09%, and global enterprises with 10,000+ employees - 0%.
Customers of Myma Digital Multi-Channel Chatbot include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Myma Digital Multi-Channel Chatbot customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.