List of NCR Voyix ATM As a Service Customers
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Since 2010, our global team of researchers has been studying NCR Voyix ATM As a Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NCR Voyix ATM As a Service for Digital Banking from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NCR Voyix ATM As a Service for Digital Banking include: Union Bank of Philippines, a Philippines based Banking and Financial Services organisation with 8510 employees and revenues of $1.41 billion, Kiwibank, a New Zealand based Banking and Financial Services organisation with 2500 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using NCR Voyix ATM As a Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kiwibank | Banking and Financial Services | 2500 | $600M | New Zealand | NCR Voyix | NCR Voyix ATM As a Service | Digital Banking | 2023 | n/a |
In 2023, Kiwibank expanded its ATM operations by adopting NCR Voyix ATM As a Service. The deployment uses NCR Voyix ATM As a Service within the Digital Banking category to externalize operational control and management of the bank's physical self service network.
The implementation scope includes more than 200 ATMs deployed across in branch and offsite locations in New Zealand, with NCR taking responsibility for operational management and maintenance. Functional capabilities implemented align with ATM as a Service patterns and include remote monitoring and incident management, software and firmware lifecycle management, availability and performance management, and physical maintenance and cash handling orchestration.
The program integrates Kiwibank's ATM estate into NCR's Allpoint Network in New Zealand, enabling network level access that will provide Kiwibank customers with surcharge free access to Allpoint ATMs beginning in 2024. Kiwibank customers retain the same ATM features and continue to enjoy fee free transactions at Kiwibank branded machines under the new operating model.
Governance moved to a vendor operated model with NCR assuming day to day operations delivery and maintenance under the ATM as a Service contract, which is described as part of a multi year transformation of products services and technology. Operational ownership and vendor led service delivery streamline ATM lifecycle workflows and centralize incident and maintenance processes under NCR while preserving customer transaction continuity.
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Union Bank of Philippines | Banking and Financial Services | 8510 | $1.4B | Philippines | NCR Voyix | NCR Voyix ATM As a Service | Digital Banking | 2023 | n/a |
In 2023 Union Bank of the Philippines deployed NCR Voyix ATM As a Service in the Digital Banking category to centralize and professionalize its self-service banking operations. The bank contracted NCR Voyix to assume hardware and software management and ongoing maintenance for a fleet of over 400 ATMs, a move described by the bank as intended to improve availability and uptime while expanding ATM capabilities.
The implementation of NCR Voyix ATM As a Service includes operational management of ATM hardware, software lifecycle services, and service delivery workflows that emphasize uptime and compliance. Configuration and operations workstreams were aligned with UnionBank’s technology and operations organization and with its corporate and digital operations leadership to accelerate feature delivery and capability expansion at the ATM channel.
Operational scope covers the bank’s ATM network across the Philippines, with NCR Voyix responsible for field maintenance, remote monitoring, and security controls as part of the service model. The contractual transfer of maintenance and management shifted routine operational ownership to the vendor, enabling internal teams to focus on channel development and customer experience initiatives.
Governance and rollout were positioned as a strategic partnership, with NCR Voyix providing operational expertise and strategic guidance to support network expansion and capability upgrades. Reported outcomes from the deployment include enhanced availability, improved uptime, expanded ATM capabilities, and strengthened compliance and security postures as managed under the NCR Voyix ATM As a Service engagement.
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