Kiwibank
155-157 Fanshawe St,
Auckland, 1010,
New Zealand
Auckland, 1010,
New Zealand
64 800 113 355
Banking and Financial Services
Kiwibank Technographics
Kiwibank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kiwibank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Kiwibank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kiwibank has purchased the following applications: Referoo Hub for BackGround Screening in 2022, Adobe WorkFront for Business Process Management in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kiwibank is running and its propensity to invest more and deepen its relationship with Referoo , Fusion5 , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kiwibank revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kiwibank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kiwibank Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Referoo | Legacy | Referoo Hub | BackGround Screening | HCM | n/a | 2022 | 2022 |
In 2022, Kiwibank implemented Referoo Hub for BackGround Screening to streamline HR and recruitment reference and identity checks across New Zealand. Referoo was put into use from November 2022 to manage candidate reference collection and identity verification workflows at scale.
The implementation centered on Referoo Hub's background and ID checks capabilities, using Referoo’s identity and fraud tools to validate candidates. Architecture was API driven, with Referoo pushing verification results and status updates directly into Cornerstone, allowing candidate records in Cornerstone to reflect live reference and identity outcomes.
Operational scope covered Kiwibank HR and recruitment teams in New Zealand, centralizing reference request automation and identity verification under the BackGround Screening application. Governance work included standardizing reference request templates, routing verified results into Cornerstone for recruiter and hiring manager review, and automating status gating in talent workflows, which reduced manual follow up and cut reference turnaround time.
|
|
|
|
|
Core HR | HCM |
|
2009 | 2009 |
|
|
|
|
|
Employee Engagement | HCM |
|
2023 | 2023 |
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2018 |
|
|
|
|
|
Talent Management | HCM |
|
2014 | 2015 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe WorkFront | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Kiwibank deployed Adobe WorkFront as a Business Process Management solution to standardize marketing asset and project management across its personal banking, business banking, and wealth services marketing operations. The deployment targeted the bank's marketing organization of roughly 20 people and extended governance to agency partners and stakeholders across Wellington and Auckland, supporting work for a bank with more than 2,000 employees and 150 branches.
Kiwibank configured Adobe WorkFront with an automated request queue, reusable project templates, digital proofing, a digital asset management repository, and custom reporting dashboards. The rollout was phased, with initial focus on centralized intake and project tracking, followed the next year by enhancements to connect digital proofing and Workfront DAM to asset lifecycle management and campaign workflows.
Workflows in Adobe WorkFront enforce a 24-hour service-level agreement for initial request responses, and digital proofing is embedded into approval workflows to create audit trails with date and time stamps. The cloud-based single repository brought together collateral previously held on disparate agency systems, enabling internal marketers and agencies to run custom reports, share assets by link, and reduce dependence on email and scanned documents.
Governance changes included standardized templates, standardized approval processes, and comprehensive user training, which reshaped campaign intake and sign-off behavior across the marketing organization. Reported outcomes include complete project visibility, improved efficiency through digital proofing, greater asset control via Workfront DAM, and an expected reduction in third-party asset retrieval costs of approximately $68,000 per year.
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2023 | 2023 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Kiwibank implemented Microsoft 365 to establish a cloud first Collaboration platform across its New Zealand operations. The Microsoft 365 deployment was scoped for the institution's approximately 2,500 employees and targeted core collaboration needs including enterprise email, cloud document services, and team collaboration capabilities consistent with the Collaboration category.
The implementation configuration centered on hosted email and shared document libraries, with Microsoft 365 providing unified productivity applications and collaborative workspaces. Kiwibank is using Office 365 Mail on their website as the external facing mail service, reflecting an integration point between the public web presence and the bank's Microsoft 365 mail infrastructure.
Operational coverage included corporate, customer service, retail banking support, and back office functions across Kiwibank's New Zealand sites, managed under a centralized cloud tenant model. Identity and access governance were applied at the tenant level to align user provisioning and role based access with banking workflows, and collaboration processes were organized around mailbox hosting, shared libraries, and team workspaces.
Governance emphasized tenant level policy controls, access provisioning, and compliance alignment for financial services, with administrative workflows adapted to cloud based collaboration patterns. The Kiwibank Microsoft 365 Collaboration deployment is positioned as the primary platform for internal communications, document collaboration, and productivity across business functions.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2024 | 2024 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2012 | 2012 |
|
|
|
|
|
Project Portfolio Management | PPM |
|
2025 | 2025 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Configure Price Quote (CPQ) | SPM |
|
2025 | 2025 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Kiwibank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kiwibank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kiwibank IT executives and key decision makers. This section highlights Kiwibank's latest recorded technology evaluations, including UltraData Ultracs for Core Banking on 2025-07-07 and Moodys CreditLens for Risk Management on 2024-08-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kiwibank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Kiwibank Technographics
Kiwibank is a Banking and Financial Services organization based in New Zealand,
with around 2500 employees and annual revenues of $600.0 million.
Kiwibank operates a diverse technology stack with applications such as
Referoo Hub, Adobe WorkFront and Microsoft 365,
covering areas like BackGround Screening, Business Process Management and Collaboration.
Kiwibank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Referoo, Adobe Systems and Microsoft.
Kiwibank recently adopted applications including
Planview PPM Pro in 2025, Zafin Product and Pricing in 2025 and Genesys Cloud CX in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kiwibank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kiwibank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kiwibank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.