List of Nebuly User Intelligence Customers
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Since 2010, our global team of researchers has been studying Nebuly User Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nebuly User Intelligence for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nebuly User Intelligence for Customer Analytics include: Iveco Group, a Italy based Automotive organisation with 36000 employees and revenues of $17.74 billion, D-Id, a United States based Professional Services organisation with 154 employees and revenues of $34.0 million, Textyess, a Italy based Construction and Real Estate organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Nebuly User Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nebuly User Intelligence customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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D-Id | Professional Services | 154 | $34M | United States | Nebuly | Nebuly User Intelligence | Customer Analytics | 2024 | n/a |
In April 2024 D-Id embedded Nebuly User Intelligence, a Customer Analytics application, into its customer facing AI Agents. The deployment targeted customer experience and CRM workflows across D-Id's global platform, and the company is headquartered in Israel.
Nebuly User Intelligence provided real time LLM user intelligence that surfaced topics, intent, sentiment and friction for D-Id customers. Implemented functional capabilities included intent detection, negative response flags, topic extraction and sentiment signals to support continuous agent tuning.
The integration was self hosted on a private AWS cloud and embedded into AI Agent runtime to deliver streaming user intelligence to the customer interface. Signals from Nebuly User Intelligence were consumed in line with agent interactions to enable immediate detection of intent and negative responses across the platform.
Governance and rollout were executed internally and launched in April 2024 with an operational focus on instrumenting feedback loops for customer experience and CRM teams. The implementation provided continuous signal delivery to help customers continuously improve agent performance at scale.
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Iveco Group | Automotive | 36000 | $17.7B | Italy | Nebuly | Nebuly User Intelligence | Customer Analytics | 2024 | n/a |
In 2024, Iveco Group deployed Nebuly User Intelligence, a Customer Analytics application, to measure and govern internal GenAI copilot usage. The engagement launched in May 2024 and targeted analysis of dozens of internal GenAI copilots that support employee productivity and internal operations across Iveco Group in Europe and globally.
The Nebuly User Intelligence implementation emphasized Customer Analytics capabilities including usage analytics, effectiveness measurement, automated feedback capture, cohort analysis and dashboarding to surface actionable signals from copilot interactions. Configurations were aligned to provide role specific views for HR and internal productivity teams and to automate reporting that informs copilot tuning and prioritization.
The solution was self hosted on Iveco's cloud and ingested interaction telemetry from the internal copilots, consolidating logs and feedback into a single analytics layer within Nebuly User Intelligence. Operational coverage focused on internal productivity and HR functions across the organization, providing centralized visibility into copilot performance and user behavior.
Governance was structured to accelerate data driven AI decisions, with Nebuly delivering end to end visibility and reportedly "100x more actionable feedback" to inform iterative copilot improvements. The program established a continuous feedback loop between usage data and operational decision making for copilot refinement and adoption management.
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Textyess | Construction and Real Estate | 25 | $1M | Italy | Nebuly | Nebuly User Intelligence | Customer Analytics | 2024 | n/a |
In 2024 TextYess deployed Nebuly User Intelligence to instrument and optimize its WhatsApp AI shopping assistant, positioning the Nebuly User Intelligence implementation squarely in the Customer Analytics category for the Milan-based company. The deployment was targeted at the companys eCommerce and CRM team to provide conversational visibility and operational controls over AI-driven customer interactions.
Nebuly User Intelligence was configured to deliver live conversation analytics and continuous improvement workflows, including granular flow-level conversion analysis and automated flags for low-quality LLM responses. The implementation emphasized conversation-level tracing and insight generation to identify high-converting flows and surface problematic responses for remediation, aligning with common Customer Analytics capabilities such as intent detection, flow conversion mapping, and feedback loops.
Integration scope focused on the WhatsApp AI shopping assistant and downstream eCommerce and CRM operational processes, with alerts and flagged interactions routed into the teams continuous improvement pipeline. Operational coverage remained concentrated on the eCommerce and CRM business functions within TextYess, enabling product and conversational designers to prioritize fixes informed by conversation analytics.
The rollout launched January 2024 and used live analysis to support ongoing model and script iteration under Nebuly User Intelligence, while governance centered on workflow-led remediation rather than broad IT restructuring. Reported outcomes included 90% time saved on analysis, 8× more insights, and a 63% reduction in negative interactions, metrics provided as part of the Nebuly User Intelligence case study.
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