List of Nectar Infotel CRM Customers
Pune, 412308,
India
Since 2010, our global team of researchers has been studying Nectar Infotel CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nectar Infotel CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nectar Infotel CRM for CRM include: NABARD, a India based Banking and Financial Services organisation with 3205 employees and revenues of $600.0 million, Movicel, a Angola based Communications organisation with 1500 employees and revenues of $15.0 million, Smile Communication Nigeria, a Nigeria based Communications organisation with 20 employees and revenues of $9.0 million and many others.
Contact us if you need a completed and verified list of companies using Nectar Infotel CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nectar Infotel CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Movicel | Communications | 1500 | $15M | Angola | Nectar Infotel | Nectar Infotel CRM | CRM | 2018 | n/a |
In 2018, Movicel implemented Nectar Infotel CRM. The deployment was part of a broader telecom OSS/BSS engagement across Central Africa and targeted customer-facing and billing recovery operations for the Angolan operator.
Nectar Infotel CRM was configured to provide customer management and ticketing functionality, with explicit modules for dunning workflows, payments handling and NT3 case ticketing. Configuration emphasized collections automation, case lifecycle management and customer record consolidation to support operational teams.
The CRM was integrated into the operator's OSS and BSS stack as part of the overall engagement, enabling handoff between billing recovery processes and service assurance workflows without reference to specific platforms. Operational scope included collections, customer care and billing teams in Angola, where the platform supported end to end recovery orchestration and NT3 incident tracking.
Governance changes centered on standardized dunning sequences and NT3 ticketing procedures, shifting case ownership into the Nectar Infotel CRM workflow to centralize recovery orchestration. Vendor case studies reported outcomes of approximately 40% faster recovery cycles and about 25% reduction in churn following the deployment of Nectar Infotel CRM.
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NABARD | Banking and Financial Services | 3205 | $600M | India | Nectar Infotel | Nectar Infotel CRM | CRM | 2022 | Nectar Infotel |
In 2022, NABARD engaged Nectar Infotel to deploy Nectar Infotel CRM as part of NABARD-backed PACS computerization projects. The implementation focused on CRM capabilities to digitize Primary Agricultural Credit Societies in India, aligning member and customer management functions with broader banking and financial services operations.
Nectar Infotel CRM was configured to support member and customer management workflows and helpdesk integration, reflecting CRM standard capabilities such as contact and case management, service ticketing, and customer record consolidation. Configuration work was aligned with member-account portal requirements, enabling consistent customer master data and inquiry handling across PACS sites.
Nectar Infotel acted as system integrator, delivering the CRM alongside ERP, member-account portals, and managed IT services to create an integrated operational stack for PACS digitalization. The deployment linked Nectar Infotel CRM to the standardized ERP and member-account portal landscape used in the PACS program, supporting on-ground go-lives across PACS locations.
Governance and rollout emphasized standardized ERP adoption and coordinated PACS go-lives, with implementations recorded in GO-LIVE certificates that name Nectar Infotel as system integrator. The program delivered operational CRM capability for field operations, member services, and helpdesk support, and enabled standardized ERP adoption and on-ground PACS go-lives in 2022–2023.
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Smile Communication Nigeria | Communications | 20 | $9M | Nigeria | Nectar Infotel | Nectar Infotel CRM | CRM | 2019 | n/a |
In 2019 Smile Communications Nigeria deployed Nectar Infotel CRM, implementing a SelfCare accounting web application and a mobile self-care portal to enable customer self-service, recharge and account management across the Nigerian region. The Nectar Infotel CRM deployment emphasized CRM capabilities for self-care and customer management, extending digital account handling into web and mobile channels. The project targeted customer service and billing related business functions and strengthened Smile's public-facing support channels and workflows as described in the vendor case study. The solution architecture combined a web-based accounting module with a mobile portal interface to deliver customer-facing workflows for recharge and account management within the Nectar Infotel CRM environment. Operational rollout focused on enabling self-service channels and aligning support processes to the new portal, centralizing customer management touchpoints across the Nigerian operational footprint.
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