List of Nectar NT3 Customers
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Since 2010, our global team of researchers has been studying Nectar NT3 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nectar NT3 for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nectar NT3 for IT Service Management include: Movicel, a Angola based Communications organisation with 1500 employees and revenues of $15.0 million, Smile Communication Nigeria, a Nigeria based Communications organisation with 20 employees and revenues of $9.0 million, Logicmind Angola, a Angola based Professional Services organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Nectar NT3, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Logicmind Angola | Professional Services | 25 | $1M | Angola | Nectar Infotel | Nectar NT3 | IT Service Management | 2018 | n/a |
In 2018, Logicmind Angola engaged Nectar Infotel to deploy Nectar NT3 as an IT Service Management platform to support a new telecom service solution. Vendor materials describe the engagement as a partnership on service and OSS related projects in Angola, and Nectar NT3 usage is inferred for telecom service operations and incident management from that testimonial.
The implementation focused on core IT Service Management functionality, inferred to include incident management, service operations orchestration, ticketing workflows, and service assurance capabilities consistent with telecom OSS workflows. Configuration work likely emphasized operational dashboards and workflow automation to coordinate incident handling and field activities.
Operational coverage is described for Mozambique and Angola projects in vendor materials, and the engagement scope centers on telecom service delivery and operations teams in Angola. No specific third party integrations are named in source materials, the narrative confines itself to system usage within service and OSS related project contexts.
Logicmind provided a testimonial praising Nectar's delivery and support, indicating continued vendor support and operational partnership on service and OSS projects where Nectar NT3 was applied. Governance adjustments are implied around formalizing incident handling and service level workflows to align the IT Service Management platform with telecom operations.
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Movicel | Communications | 1500 | $15M | Angola | Nectar Infotel | Nectar NT3 | IT Service Management | 2019 | n/a |
In 2019, Movicel implemented Nectar NT3 to manage incident, change, configuration and vendor management across its NOC in Angola. Nectar NT3 was deployed as a web-based trouble-ticketing solution and used as the IT Service Management platform to centralize ticket intake and standardize service desk handling across the communications operator.
Functional modules implemented included incident management, change management, configuration management and vendor management, with configuration of workflows and escalation policies to align NOC operations and customer service agents. The deployment emphasized inter-departmental ticket routing and formalized vendor interaction workflows, and Nectar NT3 usage at Movicel is explicitly described in Nectar Infotel's case study.
Governance and operational rollout focused on centralizing service desk procedures and streamlining ticket flows between NOC and customer service teams across Angola, supporting vendor coordination as part of IT operations. According to the Nectar Infotel case study, the implementation delivered measurable improvements in service desk responsiveness and CSA productivity, and the narrative in the vendor case study documents Nectar NT3 as an operational IT Service Management tool for Movicel.
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Smile Communication Nigeria | Communications | 20 | $9M | Nigeria | Nectar Infotel | Nectar NT3 | IT Service Management | 2019 | n/a |
In 2019, Smile Communication Nigeria deployed Nectar NT3 as part of a Nectar Infotel delivery that included a Self Care web and mobile application. The implementation targeted customer self-service and telecom CRM support across Nigeria and is classified in the IT Service Management category.
Nectar NT3 provided ticketing and ITSM capabilities to orchestrate incident handling and NOC workflows that support the Self Care front end and contact-center escalation paths. Functional scope included ticket creation and lifecycle management, automated routing into network operations queues, and user-facing case status visibility through the mobile and web self-care interfaces.
Operational coverage focused on customer service and NOC teams within Smile Communication Nigeria, integrating the Self Care channels with backend support queues to reduce contact-center load. Governance centered on consolidated incident workflows and shared support queues to align CRM and network operations, with Nectar NT3 serving as the IT Service Management backbone for support and NOC orchestration.
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