List of NeoAssist Chatbot Customers
Sao Paulo, 01414-002,
Brazil
Since 2010, our global team of researchers has been studying NeoAssist Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NeoAssist Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NeoAssist Chatbot for Chatbots and Conversational AI include: Nubank, a Brazil based Banking and Financial Services organisation with 8716 employees and revenues of $8.27 billion, Raia Drogasil Brazil, a Brazil based Retail organisation with 64758 employees and revenues of $7.77 billion, Raia Drogasil, a Brazil based Retail organisation with 50000 employees and revenues of $6.85 billion, Extrafarma, a Brazil based Retail organisation with 6000 employees and revenues of $1.76 billion, Funpresp-Jud Brazil, a Brazil based Insurance organisation with 60 employees and revenues of $924.0 million and many others.
Contact us if you need a completed and verified list of companies using NeoAssist Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NeoAssist Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Anacapri | Retail | 100 | $5M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2019 | n/a | In 2019, Anacapri deployed NeoAssist Chatbot on its public website to add automated customer interaction capability. The NeoAssist Chatbot is implemented as a web chat widget and aligns with Chatbots and Conversational AI functionality for direct to consumer retail interactions, targeting front end ecommerce touchpoints including order inquiries and pre sale assistance. Implementation centered on configuring natural language understanding, intent classification, FAQ automation, and scripted conversational flows to manage high volume routine requests. NeoAssist Chatbot was provisioned with knowledge base driven responses and escalation triggers for human handover when needed, reflecting common modules within Chatbots and Conversational AI deployments. The configuration and architecture were web centric and proportionate to a 100 employee retail organization. Operational ownership was assigned to customer service and ecommerce teams, with content governance processes established to maintain FAQ entries and response scripts as assortments changed. Rollout followed a site first approach, enabling iterative tuning from real user sessions captured on the website. The deployment positioned Anacapri NeoAssist Chatbot to centralize conversational handling of routine inquiries across the ecommerce customer journey. | |
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Arezzo | Consumer Packaged Goods | 5380 | $586M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2016 | n/a | In 2016, Arezzo implemented NeoAssist Chatbot to introduce automated conversational handling within its customer-facing services. The NeoAssist Chatbot deployment is categorized under Chatbots and Conversational AI and was listed by the vendor as a customer reference. The implementation centered on configuring conversational flows, intent classification, FAQ content management, automated response templates, and agent escalation workflows typical of Chatbots and Conversational AI. NeoAssist Chatbot was configured for Portuguese language customer interactions and to maintain channel-agnostic conversation state across messaging channels. Operational coverage targeted customer service and e-commerce support functions, with the bot orchestrating initial triage and routing conversations to live agents when escalation rules were met. The implementation established session handoff mechanisms and agent takeover workflows so contact center staff could assume conversations initiated by the NeoAssist Chatbot. Governance was structured around centralized ownership of conversational scripts within customer service, change control for bot content updates, and training of support teams on escalation and exception handling. This Arezzo NeoAssist Chatbot deployment places Arezzo, NeoAssist Chatbot, Chatbots and Conversational AI and customer service in a clear relationship between application, category and business function. | |
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Calvin Klein Brasil | Retail | 400 | $40M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2020 | n/a | In 2020, Calvin Klein Brasil implemented NeoAssist Chatbot. NeoAssist Chatbot was embedded on the Calvin Klein Brasil website as a Chatbots and Conversational AI solution to automate front line customer interactions and support e-commerce engagement. The deployment leveraged conversational workflows typical for Chatbots and Conversational AI, including a web chat widget, intent based FAQ automation, guided shopping dialogues, and escalation rules to transfer complex conversations to human agents. Implementation included building an intent taxonomy, configuring response scripts and fallback handling, and a staged rollout across pages that support customer service and online retail functions, with governance focused on scripted workflows and escalation policies to align the chatbot with customer support and e-commerce operations. | |
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Retail | 1000 | $300M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2019 | n/a |
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Distribution | 863 | $270M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2020 | n/a |
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Oil, Gas and Chemicals | 2500 | $67M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2019 | n/a |
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Retail | 70 | $50M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2020 | n/a |
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Manufacturing | 290 | $30M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2019 | n/a |
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Manufacturing | 5000 | $164M | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2021 | n/a |
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Retail | 6000 | $1.8B | Brazil | NeoAssist | NeoAssist Chatbot | Chatbots and Conversational AI | 2019 | n/a |
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Buyer Intent: Companies Evaluating NeoAssist Chatbot
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