List of Netcall Liberty Converse Customers
Bedford, MK41 7PH,
United Kingdom
Since 2010, our global team of researchers has been studying Netcall Liberty Converse customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netcall Liberty Converse for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netcall Liberty Converse for Call Center include: Cardiff University, a United Kingdom based Education organisation with 6900 employees and revenues of $736.0 million, The Channel Tunnel Group, a United Kingdom based Transportation organisation with 903 employees and revenues of $348.0 million and many others.
Contact us if you need a completed and verified list of companies using Netcall Liberty Converse, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Netcall Liberty Converse customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cardiff University | Education | 6900 | $736M | United Kingdom | Netcall | Netcall Liberty Converse | Call Center | 2018 | n/a |
In 2018 Cardiff University implemented Netcall Liberty Converse as a Call Center application to provide enterprise call center functionality for campus communication and service desk channels. Netcall Liberty Converse is listed on the university IT Service Status Page under Netcall (Call Centre functionality) as operational, indicating it is part of the institution's continuously monitored communications estate.
The deployment focused on call routing, agent desktop functionality and telephony queue management, consistent with Call Center application capabilities. Netcall Liberty Converse operates alongside Desktop Telephony, Email & Calendar (Outlook), Microsoft Teams, Skype for Business, Yammer and Zoom on the university service roster, supporting co-existence and interoperability with the wider unified communications and collaboration stack.
Operational governance for the service is managed within the Communication & Collaboration service line, with Service Manager Paul Jones referenced in status communications. Maintenance windows and upgrade coordination are published through the IT Service Status Page, for example the scheduled Student Records SIMS upgrade from December 9th to December 12th 2022, reflecting shared procedures for service availability and planned maintenance.
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The Channel Tunnel Group | Transportation | 903 | $348M | United Kingdom | Netcall | Netcall Liberty Converse | Call Center | 2017 | n/a |
In 2017, The Channel Tunnel Group implemented Netcall Liberty Converse as its Call Center application. The deployment targeted the organisation's contact centre operations to standardise agent workflows and centralise customer interaction handling across service functions supporting passengers and freight customers.
Netcall Liberty Converse was configured to provide an integrated agent desktop, interaction orchestration and scripted conversation management, together with real-time dashboards and historical reporting capabilities. Functional modules implemented included agent-facing scripting and case capture, supervisor monitoring and analytics, and automated interaction handling to support consistent response processes and queue management.
Operational scope focused on contact centre teams and supervisory management rather than enterprise-wide back office systems, with configuration oriented around agent journey mapping and process standardisation. The Channel Tunnel Group used agent journey mapping as a core design technique to align conversational flows and escalation rules with frontline tasks, reflecting guidance in Netcall’s webinar titled 5 steps to implementing successful contact centre transformation.
Governance for the rollout emphasised staged adoption, scripted agent processes and supervisor-led monitoring to embed new conversational workflows and reporting. Change activities documented in Netcall materials informed the project approach, including phased user acceptance, scripted training for agents and iterative refinement of interaction scripts to match operational realities.
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Buyer Intent: Companies Evaluating Netcall Liberty Converse
- NHS, a United Kingdom based Healthcare organization with 1297455 Employees
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