List of Netigate CX Customers
Stockholm, 111 51,
Sweden
Since 2010, our global team of researchers has been studying Netigate CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netigate CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netigate CX for Customer Experience include: GEMS Education, a United Arab Emirates based Education organisation with 10000 employees and revenues of $1.50 billion, Ellevio, a Sweden based Utilities organisation with 730 employees and revenues of $780.0 million, Santander Consumer Bank Norway, a Norway based Banking and Financial Services organisation with 1200 employees and revenues of $590.0 million and many others.
Contact us if you need a completed and verified list of companies using Netigate CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Netigate CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Ellevio | Utilities | 730 | $780M | Sweden | Netigate | Netigate CX | Customer Experience | 2024 | n/a | In 2024 Ellevio expanded use of Netigate CX within its Customer Experience program. Ellevio uses Netigate CX including the Insights module for open text analysis to shorten surveys, analyse free text feedback and manage its Customer Satisfaction Index across customer segments. The deployment emphasizes survey design, closed question scoring and text analytics, with Insights extracting themes from free text and consolidating feedback into the Customer Satisfaction Index. Implemented capabilities include survey shortening, free text analysis, segmentation of CSAT results by customer segment and operational workflows to surface thematic feedback for downstream teams. Implementation scope is Sweden focused and Ellevio is described as a longtime Netigate customer that expanded use of Insights and text analytics to drive communication and strategy improvements. Governance and workflow changes centered on CX and communications teams, establishing processes to maintain the Customer Satisfaction Index and route open text findings into communication planning and strategic decision making. | |
 |
GEMS Education | Education | 10000 | $1.5B | United Arab Emirates | Netigate | Netigate CX | Customer Experience | 2024 | n/a | In 2024, GEMS Education deployed Netigate CX to centralise parental feedback across its global school network as a Customer Experience initiative. The deployment targeted parents and students and covered 46 schools, establishing a single feedback intake and reporting layer for school leadership and central operations. The implementation leveraged Netigate CX and Insights modules to provide survey management, AI powered text and sentiment analysis, and role based dashboards. Netigate CX was configured to surface drivers of satisfaction through automated sentiment scoring and thematic text analysis, and to deliver scheduled reports and interactive dashboards tailored to user roles. Operationally the project established centralised governance for feedback data, with role based access controls and templated survey workflows to standardise collection and reporting across the school network. The deployment supported school leadership and parent engagement functions, enabling consolidated visibility of feedback across regions without introducing named integrations. Reported outcomes included a reduction in overall feedback programme costs by approximately 50 percent and the surfacing of satisfaction drivers via AI powered analysis for ongoing CX monitoring. | |
 |
Santander Consumer Bank Norway | Banking and Financial Services | 1200 | $590M | Norway | Netigate | Netigate CX | Customer Experience | 2024 | n/a | In 2024, Santander Consumer Bank Norway implemented Netigate CX as part of a Nordics customer experience CX CRM programme to centralise multi language customer feedback across its Nordic markets. Netigate CX was deployed as a Customer Experience platform to provide AI driven text analysis and shared dashboards for broader organisational access. The implementation configured centralised survey management for multiple languages, AI driven text analysis for open text responses, and shared dashboarding to surface real time insights. Functional capabilities emphasized text analytics, insights distribution, and insight consumption workflows used by program stakeholders. Rollout covered Santander Consumer Bank's Nordic markets and provisioned access for approximately 240 employees, embedding the platform into customer experience and CRM practices and extending visibility to wider organisational stakeholders. Operational scope focused on collecting cross market feedback, standardising reporting, and enabling faster problem solving through centrally available insights. Governance centered on shared dashboards and common insight definitions to support consistent decision making across markets, with the case study describing how text analytics and insights usage drove faster issue resolution. The implementation delivered real time insights, wider organisational access, and faster problem solving as the primary outcomes described in the source material. |
Buyer Intent: Companies Evaluating Netigate CX
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||