List of Netigate Feedback Customers
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Since 2010, our global team of researchers has been studying Netigate Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netigate Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netigate Feedback for Customer Experience include: GEMS Education, a United Arab Emirates based Education organisation with 10000 employees and revenues of $1.50 billion, Santander Consumer, a Spain based Banking and Financial Services organisation with 230 employees and revenues of $58.0 million, Fibrus United Kingdom, a United Kingdom based Communications organisation with 435 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Netigate Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Netigate Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fibrus United Kingdom | Communications | 435 | $20M | United Kingdom | Netigate | Netigate Feedback | Customer Experience | 2023 | n/a |
In 2023, Fibrus United Kingdom implemented Netigate Feedback to consolidate customer feedback across channels and centralize CX signal capture for its telecom operations. The implementation in the United Kingdom focused on Customer Experience and service operations, with an explicit remit to surface installation process issues.
Netigate Feedback was configured to aggregate surveys and open feedback, apply text analytics through Lumoa now part of Netigate and operate category and sentiment tagging to identify recurring failures in the installation workflow. Configuration emphasized automated issue detection, root cause grouping, and trending reports to translate raw feedback into operational tickets for field and support teams.
The deployment consolidated feedback from post installation surveys, contact center interactions and direct customer submissions, creating a unified feedback stream for CX and service operations teams. Netigate Insights text analysis was used to extract themes and prioritize fixes, enabling the communications operations team to close feedback loops with installation and support functions.
Governance focused on routing automated insights into operational workflows, defining escalation paths for installation defects and aligning service operations to remedial actions. As reported in the case study, these operational changes produced a 30% reduction in contacts per customer and moved NPS from -28 to +56 within eight months, with Netigate Insights cited as the text analysis engine within the Netigate Feedback implementation.
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GEMS Education | Education | 10000 | $1.5B | United Arab Emirates | Netigate | Netigate Feedback | Customer Experience | 2023 | n/a |
In 2023 GEMS Education implemented Netigate Feedback in the Customer Experience category to centralise parental feedback across its school network. The deployment targeted CX and education process areas and extended to 46 schools, establishing a single feedback intake and reporting pipeline for school leaders and central stakeholders.
Netigate Feedback was configured to orchestrate surveys and apply AI-powered text analysis to identify drivers of satisfaction and surface actionable themes. Implementation included survey management, automated text analytics, and school-level dashboards to enable local action based on identified satisfaction drivers, with Netigate Feedback explicitly referenced for its AI text-analysis capabilities in the case study.
The global deployment completed in under 21 days, expanded access to feedback for school leaders, and delivered approximately 50% cost savings as outlined in the source case study. Governance shifted toward school-level actioning and centralized reporting, enabling a structured workflow from parental response capture through AI-assisted theme identification to school leadership follow up.
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Santander Consumer | Banking and Financial Services | 230 | $58M | Spain | Netigate | Netigate Feedback | Customer Experience | 2023 | n/a |
In 2023, Santander Consumer implemented Netigate Feedback to centralise multilingual customer feedback across its Nordic operations. The Netigate Feedback deployment, categorized as Customer Experience, targeted CRM/CX processes and provisioned shared dashboards and feedback capture for roughly 240 employees across Norway, Sweden, Denmark and Finland.
The implementation emphasized Netigate Insights AI text analytics to generate real-time AI summaries and structured reporting. Configuration included multilingual survey capture, centralized reporting and role-based dashboards that surface sentiment and thematic trends for CRM and customer experience teams.
Netigate Feedback was integrated via APIs with Salesforce and with corporate chat tools to create continuous feedback flows between customer channels and operational systems. API integrations feed feedback metadata and AI-generated summaries into downstream workflows to broaden organizational access and support timely responses.
Rollout was regional across Norway, Sweden, Denmark and Finland and focused on extending access across CRM and CX teams. The case study describes outcomes including real-time AI summaries, wider organisational access and faster problem-solving, enabled by Netigate Insights text analytics and the platform's API integrations.
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