List of Netmera Surveys & Feedback Customers
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Since 2010, our global team of researchers has been studying Netmera Surveys & Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netmera Surveys & Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netmera Surveys & Feedback for Customer Experience include: Avis Turkey, a Turkey based Transportation organisation with 3824 employees and revenues of $3.78 billion, Turkcell, a Turkey based Communications organisation with 20000 employees and revenues of $2.03 billion, Pluxee Turkey, a Turkey based Professional Services organisation with 265 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Netmera Surveys & Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Netmera Surveys & Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Avis Turkey | Transportation | 3824 | $3.8B | Turkey | Netmera | Netmera Surveys & Feedback | Customer Experience | 2023 | n/a |
In 2023 Avis Turkey implemented Netmera Surveys & Feedback within its mobile application as part of Travel & Hospitality CRM efforts in Turkey, targeting Customer Experience improvements across enrollment and booking flows. The initiative was centered on converting passive app ratings into actionable feedback to improve mobile engagement and support CRM-driven retention strategies.
The deployment used Netmera Widgets together with in-app rating prompts and routing logic, with Netmera Surveys & Feedback capturing real-time sentiment at key touchpoints. Satisfied users were routed to app stores to drive ratings while dissatisfied users were retained in-app for resolution, and the configuration included targeted prompts and personalization to increase login conversion and reservation completion.
Operational coverage focused on mobile app event streams and CRM workflows in Turkey, with the solution instrumented at login and checkout touchpoints to influence customer journeys. Business functions impacted included CRM, mobile product, customer support, and booking operations, with feedback flows feeding into in-app resolution paths rather than external channels.
Governance and rollout emphasized in-app routing and feedback handling, aligning CRM and support processes to resolve dissatisfied users proactively and maintain satisfied users’ external endorsements. The implementation delivered explicitly reported outcomes, including a 350% surge in login conversion, an 83% uplift in reservation completion rates, and a 5X increase in 28-day retention.
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Pluxee Turkey | Professional Services | 265 | $120M | Turkey | Netmera | Netmera Surveys & Feedback | Customer Experience | 2023 | n/a |
In 2023, Pluxee Turkey implemented Netmera Surveys & Feedback to capture qualified leads from anonymous website visitors as part of its marketing and sales lead-generation process, linking the deployment to Customer Experience objectives. The rollout used Netmera web pop-up surveys and centralized engagement across web, app, and email on a single Netmera platform, aligning the application with Customer Experience workflows. Netmera Surveys & Feedback provided a marketer-driven survey capability that reduced developer dependency for survey creation and iteration.
Operational scope was concentrated on marketing and sales teams in Turkey, instrumenting website touchpoints to surface lead qualification signals from anonymous traffic. The implementation consolidated web, app, and email engagement data within the Netmera Surveys & Feedback environment to produce unified engagement records without ongoing engineering cycles. Survey responses converted at about 3.7% into qualified leads, and governance shifted survey configuration and campaign control from development to marketing to accelerate cadence and iteration.
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Turkcell | Communications | 20000 | $2.0B | Turkey | Netmera | Netmera Surveys & Feedback | Customer Experience | 2023 | n/a |
In 2023, Turkcell Digital Services & Solutions implemented Netmera Surveys & Feedback as part of its Customer Experience program in Turkey. The deployment used in-app surveys and feedback capture to collect real-time customer effort and journey scores across mobile channels, instrumenting experience measurement inside customer touchpoints.
The implementation centered on functional capabilities typical of Customer Experience applications, including in-app survey delivery, feedback aggregation, real-time journey scoring, and Netmera reporting and dashboards. Operational scope was focused on Turkcell’s CRM and customer experience activities managed by the Digital Services & Solutions organization, enabling survey data to feed into established CX decision processes. Governance established centralized dashboards and reporting rhythms to translate survey signals into remediation workflows, and the deployment delivered actionable CX insights within a 10-month period, enabling faster detection of issues and more agile remediation backed by Netmera reporting and dashboards.
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