List of Netsmart CareRouter Customers
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United States
Since 2010, our global team of researchers has been studying Netsmart CareRouter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netsmart CareRouter for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netsmart CareRouter for Computer Aided Dispatch include: Riverside Univ Health System, a United States based Healthcare organisation with 5000 employees and revenues of $800.0 million, Hospice of The Western Reserve, a United States based Healthcare organisation with 800 employees and revenues of $250.0 million, Ohio's Hospice, a United States based Healthcare organisation with 1400 employees and revenues of $170.0 million and many others.
Contact us if you need a completed and verified list of companies using Netsmart CareRouter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hospice of The Western Reserve | Healthcare | 800 | $250M | United States | Netsmart Technologies | Netsmart CareRouter | Computer Aided Dispatch | 2025 | n/a |
In 2025, Hospice of The Western Reserve selected Netsmart CareFabric including myUnity EHR and will implement Netsmart CareRouter as part of the broader EHR deployment. Netsmart CareRouter is being adopted under the Computer Aided Dispatch category to improve staff scheduling, provide near real time visibility of caregivers, and reduce response times for after hours and urgent visits.
The implementation architecture will integrate Netsmart CareRouter with the Netsmart CareFabric suite, including myUnity EHR, to align patient records, scheduling and dispatch workflows. Configuration emphasis will be on dispatch routing, caregiver location tracking, automated schedule updates, and standard Computer Aided Dispatch orchestration to coordinate field visits and on call assignments.
Operational scope is centered on Northern Ohio, with deployment sequencing tied to the wider myUnity EHR rollout, and coverage explicitly aimed at after hours and urgent visit workflows. Business functions impacted include clinical operations, field nursing and scheduling, with program governance managed through the enterprise EHR deployment to coordinate configuration, training and phased cutover.
Stated objectives for the Netsmart CareRouter deployment are to boost operational efficiency and staff productivity while improving visibility and response for urgent patient needs.
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Ohio's Hospice | Healthcare | 1400 | $170M | United States | Netsmart Technologies | Netsmart CareRouter | Computer Aided Dispatch | 2021 | n/a |
In 2021, Ohio's Hospice partnered with Netsmart to deploy Netsmart CareRouter, a Computer Aided Dispatch application, as a mobile dispatch and workforce management tool. The deployment targeted post-acute and hospice operations across the Ohio region to accelerate response to after-hours and urgent hospice calls.
Netsmart CareRouter was configured to support mobile dispatch, dynamic routing, on call scheduling, and field workforce coordination, reflecting standard functional modules for Computer Aided Dispatch solutions. The implementation prioritized mobile first workflows for clinicians and on call staff, enabling real time task assignment, route optimization, and status updates to reduce travel time and administrative handoffs.
Operational coverage centered on after hours triage, urgent response teams, and field nursing across Ohio, impacting clinical intake, dispatch, and scheduling functions. Vendor and client case materials report approximately 90% improvement in speed to care and reductions in mileage and travel time following the rollout.
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Riverside Univ Health System | Healthcare | 5000 | $800M | United States | Netsmart Technologies | Netsmart CareRouter | Computer Aided Dispatch | 2025 | n/a |
In 2025, Riverside Univ Health System implemented Netsmart CareRouter to operationalize mobile crisis response workflows for Behavioral Health across Riverside County. Netsmart CareRouter serves as a Computer Aided Dispatch solution, increasing dispatcher visibility and providing GPS routing capabilities for field teams.
Deployment focused on configuring a dispatcher console with real time location tracking, incident logging, and route optimization tailored to the Mobile Crisis Response Program. Functional capabilities implemented include status management for field clinicians, automated location updates, and centralized incident reporting to support behavioral health case workflows. The implementation emphasized operational telemetry and mapping to improve coordination between dispatch and mobile teams.
The deployment went live in Southern California in 2025 and covers Riverside County operations for Mobile Crisis Response teams, influencing dispatch operations, mobile clinicians, and behavioral health reporting functions. Operational scope included countywide field team routing and dispatcher oversight, with configuration aligned to emergency response demands and staff safety considerations.
Governance and workflow restructuring included updated dispatch protocols and consolidated reporting procedures to support consistent incident documentation and staff safety monitoring. The Netsmart CareRouter implementation aims to reduce response times from over an hour to under 30 minutes and to strengthen field team safety and reporting accuracy.
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Buyer Intent: Companies Evaluating Netsmart CareRouter
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