List of NetSupport Manager Customers
Lincolnshire, PE6 8NE,
United Kingdom
Since 2010, our global team of researchers has been studying NetSupport Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NetSupport Manager for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NetSupport Manager for Remote Monitoring and Management include: Dorset & Wiltshire Fire and Rescue Service United Kingdom, a United Kingdom based Government organisation with 1300 employees and revenues of $88.0 million, Prince Rupert Grain Canada, a Canada based Transportation organisation with 50 employees and revenues of $45.0 million, Hugh Chatham Memorial Hospital Fdn, a United States based Healthcare organisation with 27 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using NetSupport Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dorset & Wiltshire Fire and Rescue Service United Kingdom | Government | 1300 | $88M | United Kingdom | NetSupport | NetSupport Manager | Remote Monitoring and Management | 2022 | n/a |
In 2022 Dorset & Wiltshire Fire and Rescue Service implemented NetSupport Manager to deliver Remote Monitoring and Management for its IT estate. The deployment covered roughly 900 devices across more than 60 fire stations in the United Kingdom and was led by the service IT Infrastructure team, establishing a centralized support capability for station workstations and desktops.
NetSupport Manager was configured to provide real time view and control of workstations, remote support sessions, and ongoing endpoint monitoring, aligning with standard Remote Monitoring and Management operational workflows. The architecture used a central console operated by ICT technicians and lightweight endpoint agents on station devices to enable live troubleshooting, session initiation and remote administration without routine site visits.
Operational scope included IT support for frontline stations and back office functions, with the UK deployment focused on reducing field travel for a geographically dispersed technical team. The implementation improved response times for support incidents and reduced on site visits, delivering measurable time and travel savings as reported in the vendor s 2022 customer feature.
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Hugh Chatham Memorial Hospital Fdn | Healthcare | 27 | $3M | United States | NetSupport | NetSupport Manager | Remote Monitoring and Management | 2017 | n/a |
In 2017, Hugh Chatham Memorial Hospital Fdn deployed NetSupport Manager across the hospital campus as a Remote Monitoring and Management solution for its IT/Infrastructure. The deployment targeted desktops and patient-facing kiosks and established campus-wide centralized remote access for device support. NetSupport Manager is identified in the vendor case study as the hospital's primary remote access tool, with 1100 licences reported.
The implementation centralized remote control and support capabilities, enabling technicians to view screens, initiate remote control sessions, transfer files, and manage support sessions without travelling between multiple sites. Configuration focused on agent deployment across endpoints and a central management console to orchestrate support, session routing, and inventory tasks consistent with Remote Monitoring and Management workflows. The application name NetSupport Manager appears as the operative remote support and device management platform in documentation.
Operational coverage was US, IT/Infrastructure, supporting hospital IT staff and technicians across the campus environment and multiple departments. Governance and rollout positioned NetSupport Manager as the standardized remote support tool, and the vendor case study explicitly reports the implementation delivered large time savings for IT staff.
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Prince Rupert Grain Canada | Transportation | 50 | $45M | Canada | NetSupport | NetSupport Manager | Remote Monitoring and Management | 2009 | n/a |
In 2009, Prince Rupert Grain Canada deployed NetSupport Manager for Remote Monitoring and Management across its rail terminal IT and operations environment. The implementation targeted remote access and device monitoring of rail-yard AEI readers and associated field equipment, selected for its support of older operating systems and mobile clients. NetSupport Manager was configured to provide remote diagnostics, hands-on troubleshooting sessions, and device-level monitoring from a central management console, enabling technicians to perform on-demand access and diagnostics without immediate physical attendance. The deployment emphasized lightweight endpoint connectivity and continuity of service for constrained industrial hardware.
Operational ownership for the NetSupport Manager implementation was shared between IT and operations teams at the Canada site, with workflows adjusted to prioritize remote triage and reduce site visits. Governance was implemented through role-based access and session logging to control remote troubleshooting activities and to audit interventions as part of standard field support processes. The customer testimonial for this deployment is published on NetSupport customer evidence pages, and the 2009 implementation year is an approximate estimate based on the testimonial context. The configuration prioritized maintaining support for older OS and mobile clients to extend device serviceability and minimize onsite maintenance frequency.
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