List of New Relic AIOps Customers
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Since 2010, our global team of researchers has been studying New Relic AIOps customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased New Relic AIOps for MLOps Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using New Relic AIOps for MLOps Platforms include: CarParts.com, a United States based Retail organisation with 1695 employees and revenues of $676.0 million, PicPay, a Brazil based Banking and Financial Services organisation with 1432 employees and revenues of $586.0 million, Global Processing Argentina, a Argentina based Banking and Financial Services organisation with 220 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using New Relic AIOps, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The New Relic AIOps customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CarParts.com | Retail | 1695 | $676M | United States | New Relic | New Relic AIOps | MLOps Platforms | 2021 | n/a |
In 2021, CarParts.com deployed New Relic AIOps, leveraging New Relic Applied Intelligence across its IT operations stack. The rollout targeted ecommerce and fulfillment systems in North America and was focused on SRE and incident management workflows.
New Relic Applied Intelligence was configured for automated anomaly detection, alert noise reduction, and probable root cause analysis, surfacing actionable signals to on-call engineers and reducing manual tracing during incidents. The implementation aligns with MLOps Platforms functional patterns, applying telemetry analysis and signal correlation to support incident triage and alerting workflows.
Operational coverage was scoped to IT/operations teams in North America with a concentration on incident response processes, and the deployment was publicized in New Relic's 2021 Applied Intelligence announcement.
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Global Processing Argentina | Banking and Financial Services | 220 | $15M | Argentina | New Relic | New Relic AIOps | MLOps Platforms | 2023 | n/a |
In 2023, Global Processing Argentina implemented New Relic AIOps as part of an IT operations observability and incident management deployment. The New Relic AIOps rollout, aligned with the MLOps Platforms category, targeted SRE and operations teams across Latin America to centralize monitoring, alerting, and incident workflows.
The implementation leveraged New Relic AI and New Relic Applied Intelligence capabilities to automate alert triage, correlate telemetry, and enrich incident context, accelerating NRQL mastery and engineer onboarding. Operational configuration emphasized telemetry correlation, alerting rule tuning, and incident context enrichment to support SRE workflows and incident response. The vendor case study explicitly cites New Relic AI Applied Intelligence as part of the deployment and reports about a 50 percent reduction in alert noise and roughly a 30 percent improvement in mean time to repair, alongside faster NRQL competency for engineers.
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PicPay | Banking and Financial Services | 1432 | $586M | Brazil | New Relic | New Relic AIOps | MLOps Platforms | 2021 | n/a |
In 2021, PicPay implemented New Relic AIOps to centralize telemetry and alerting across its IT operations in Latin America. The deployment used New Relic AIOps, classified under MLOps Platforms, to bolster SRE and incident management functions within the financial services environment.
Configuration emphasized anomaly detection, alert correlation, and AI assisted troubleshooting through New Relic AIOps and Applied Intelligence capabilities inferred from the case study. The implementation standardized automated incident grouping, alert deduplication, dynamic baselining and noise reduction to tame alert storms and reduce false positive alerting.
Integrations consolidated telemetry sources and alerting pipelines into a single observability plane feeding incident management and on call processes. Operational coverage focused on PicPay SRE and IT operations across its Latin America footprint, centralizing monitoring of infrastructure, platform and service telemetry.
Governance changes included centralized alert ownership, updated escalation rules, runbook driven remediation and playbook alignment with SRE workflows to enforce consistent incident response. The rollout emphasized policy driven alert thresholds and continuous tuning of correlation rules to reduce alert fatigue.
The implementation delivered explicit outcomes stated in the case study, including a 65% reduction in incident volume and approximately 30% reduction in mean time to repair, with measurable improvements in revenue impact and uptime.
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Buyer Intent: Companies Evaluating New Relic AIOps
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