List of Next4biz CRM Customers
İstanbul, 34734,
Turkey
Since 2010, our global team of researchers has been studying Next4biz CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Next4biz CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Next4biz CRM for CRM include: Anadolu Anonim Turk Sigorta Sirketi, a Turkey based Insurance organisation with 1509 employees and revenues of $710.6 million, Bosch Thermotechnik Turkey, a Turkey based Manufacturing organisation with 529 employees and revenues of $300.0 million, Oriflame Turkey, a Turkey based Consumer Packaged Goods organisation with 120 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Next4biz CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Next4biz CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anadolu Anonim Turk Sigorta Sirketi | Insurance | 1509 | $711M | Turkey | Next4biz | Next4biz CRM | CRM | 2018 | n/a |
In 2018, Anadolu Anonim Turk Sigorta Sirketi deployed Next4biz CRM as the central platform for after-sales service management. The deployment targeted the insurance customer service CRM area in Turkey and centralized workflows for policy servicing, claims intake, and customer support.
Next4biz CRM implementation included modules for policy transaction management, claims processing orchestration, and automated post-interaction satisfaction surveys using Net Promoter Score workflows. The configuration emphasized SLA-driven case routing, service queue management, and resolution tracking to operationalize support and claims SLAs.
Operational scope encompassed after-sales, claims, and customer support teams across Turkey, enabling end-to-end digital customer experience management and tighter SLA-driven processes for claims and support. Governance changes focused on workflow standardization, SLA enforcement, and centralized CRM administration to support consistent post-sales servicing.
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Bosch Thermotechnik Turkey | Manufacturing | 529 | $300M | Turkey | Next4biz | Next4biz CRM | CRM | 2020 | n/a |
In 2020, Bosch Thermotechnik Turkey implemented Next4biz CRM in the CRM category to centralize omnichannel customer service across its Turkish operations. The project targeted the CRM and customer service area, and was delivered with an operational scope covering Turkey, with plans to extend the Next4biz CRM rollout to 17 countries.
The implementation consolidated omnichannel intake, case management, and alarm routing to support urgent product issues such as gas leaks, using configurable workflows for prioritization and escalation. Next4biz CRM/CSM was configured to provide automated alarm handling, SLA-driven case prioritization, and structured reporting, aligning customer service and field service processes around a single ticket lifecycle.
Integrations included inbound routing of distributor and service-station requests into the Next4biz CRM instance, enabling unified handling of external partner requests and internal service dispatch workflows. Operational coverage spanned customer service teams, field service coordination, and distributor service stations across Turkey, creating a single source for request intake and status reporting.
Governance changes focused on centralized ticketing, escalation rules for safety critical alarms, and standardized reporting cadence to support operational oversight. The implementation produced improved prioritization and reporting, and a measured rise in customer satisfaction as reported for the CRM/customer service area.
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Oriflame Turkey | Consumer Packaged Goods | 120 | $100M | Turkey | Next4biz | Next4biz CRM | CRM | 2016 | n/a |
In 2016, Oriflame Turkey implemented Next4biz CRM to centralize complaint management and support its distributor and sales-consultant network. The deployment targeted customer service and CRM operations across Turkey, focusing on end-to-end tracking and self-service access for consultants.
Next4biz CRM was configured to operate the customer service CRM module as described in the vendor case study, centralizing complaint intake, case lifecycle tracking, and agent workload management. Configuration emphasized case routing, status visibility, and self-service portals to allow sales consultants to open and follow complaints and to reduce manual tracking.
Operational coverage was limited to Turkey and concentrated on customer service functions that support the distributor network, with centralized reporting consolidated for service leadership. The source does not name external integrations, indicating the implementation focused on internal CRM workflows and consolidated reporting rather than multi-system orchestration.
Module usage for customer service CRM is documented in the vendor case study and is not inferred. The rollout produced faster response times and centralized reporting according to the implementation notes, aligning Next4biz CRM with Oriflame Turkey customer service and distributor support functions.
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