List of Nice Inform Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
8726
$2.7B
Since 2010, our global team of researchers has been studying Nice Inform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nice Inform for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nice Inform for Call Tracking and Recording include: Carabinieri (Arma dei Carabinieri), a Italy based Government organisation with 110000 employees and revenues of $5.00 billion, Lancashire Constabulary, a United Kingdom based Government organisation with 6000 employees and revenues of $405.0 million, City of Cincinnati Emergency Communications Center, a United States based Government organisation with 2000 employees and revenues of $250.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carabinieri (Arma dei Carabinieri) | Government | 110000 | $5.0B | Italy | Nice Systems | Nice Inform | Call Tracking and Recording | 2024 | n/a |
In 2024, Carabinieri (Arma dei Carabinieri) deployed NICE Inform as a national Call Tracking and Recording platform to modernize voice recording and incident reconstruction across Italy. The implementation covers 514 emergency communication centers that handle over seven million emergency calls annually, with centralized operational control and access provisioned from the headquarters in Rome.
NICE Inform is configured as a single system of record for incident information, providing reliable data capture of call and radio emergency communications and timeline-based incident reconstruction. Functional capabilities implemented include continuous audio capture, automated assembly of incident timelines, replayable evidence playback for full reviews, and built-in automated quality assurance to surface gaps in recordings and operator performance.
Operational scope centers on remote control rooms and centralized access, enabling managers and investigators to retrieve incident recordings and timelines from any location to support emergency response, criminal investigations, evidence requests, and officer and operator training. The deployment aligns with Call Tracking and Recording functional workflows for capture, storage, indexed retrieval, and reconstruction of multi-channel incident data.
Governance and process changes emphasize centralized incident information access and standardized reconstruction workflows, with NICE Inform automatically pulling incident data into timeline views for manager-led reviews and replay. Reported outcomes include improved reliability of voice recording and more efficient incident reconstruction, enabling the Carabinieri to find the truth in incident information faster and support operational, investigative, and training use cases.
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City of Cincinnati Emergency Communications Center | Government | 2000 | $250M | United States | Nice Systems | Nice Inform | Call Tracking and Recording | 2024 | n/a |
In 2024, the City of Cincinnati Emergency Communications Center implemented NICE Inform Elite, referenced in procurement as Nice Inform, in the Call Tracking and Recording category to consolidate incident data and automate performance tracking and quality assurance workflows. The Cincinnati ECC is a combined 911/311 center serving the Cincinnati metro area, handling approximately 750,000 emergency and non-emergency calls annually, with non-emergency 311 volume projected to double over the next year. The implementation purpose was to provide a single system of record for incident data and reduce the latency of reporting and analysis for operational decision making.
Nice Inform was configured to deliver an intelligence center of capabilities, including dozens of real-time dashboards and metrics focused on call handling and response, automated data analysis and performance metrics reporting, and user-configurable dashboards that administrative staff can create without technical expertise. The deployment included automated quality assurance workflows driven by CAD incident type, support for targeted QA sampling of high-risk incidents such as cardiac arrests, and recording of both audio and screen activity so operational support can review what telecommunicators said, heard and did during calls.
Operational integration points described in the deployment include use of ASAP-to-PSAP alarm feeds to separate alarm incidents from traditional 911 calls, CAD incident tagging to trigger QA and reporting, and verification of proper call transfer to the 988 Suicide and Crisis Lifeline for relevant incidents. The ECC built custom dashboards to track ASAP-to-PSAP alarm volumes and dispositions, and separate dashboards to analyze police usage of self-service tools versus calling 911 operators, enabling ongoing monitoring of these inputs alongside standard call metrics.
Governance and process changes center on automated QA and near real-time visibility, enabling supervisors to conduct timely coaching, training and feedback rather than waiting weeks for reports. Administrative staff and operational support staff are positioned to iterate dashboarding and investigation workflows directly, while the platforms combined audio and screen capture supports troubleshooting of system issues and human factors that impact call handling. The implementation narrative focuses on structural capability for continuous improvement, immediate dashboarding and quantification of alarm dispositions and high-risk call reviews.
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Lancashire Constabulary | Government | 6000 | $405M | United Kingdom | Nice Systems | Nice Inform | Call Tracking and Recording | 2020 | n/a |
In 2020 Lancashire Constabulary implemented Nice Inform as the force recording platform within a broader digital evidence management program, aligning the Nice Inform deployment with the concurrent roll out of body worn video across its 3,055 officers. The implementation positioned Nice Inform as the Call Tracking and Recording component used to capture and retain incident audio and system recordings to support investigation and disclosure workflows.
The Nice Inform deployment was configured to operate alongside NICE Investigate and to support centralized evidence capture, storage, and playback for investigative teams. Common Call Tracking and Recording capabilities were applied to enable searchable retention of emergency call audio, integration points for custody and operational recordings, and controlled disclosure workflows that feed into the force’s digital evidence processes.
Nice Inform was integrated with the constabulary’s BWV ecosystem, STORM command and control platform, and the NICE Investigate digital evidence management system, and it supported downstream sharing of 999 call recordings with partner agencies such as North West Ambulance Service. The project included a Community Portal intake channel for third party media, and the force planned further integration with its CONNECT records management system while broadening intake to custody CCTV, drone footage, and public dashcam submissions.
Governance for the Nice Inform deployment followed an incremental rollout model with a training program that reached over 2,300 officers, and operational procedures to enable direct out of hours sharing with the Crown Prosecution Service. Reported operational outcomes tied to the integrated recording and evidence management suite include reducing evidence transfer times to the CPS from days to under an hour, saving an estimated one hour of administration per evidence request, and eliminating routine officer journeys to collect recorded media.
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FAQ - APPS RUN THE WORLD Nice Inform Coverage
Nice Inform is a Call Tracking and Recording solution from Nice Systems.
Companies worldwide use Nice Inform, from small firms to large enterprises across 21+ industries.
Organizations such as Carabinieri (Arma dei Carabinieri), Lancashire Constabulary and City of Cincinnati Emergency Communications Center are recorded users of
Nice Inform for Call Tracking and Recording.
Companies using Nice Inform are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Nice Inform are most concentrated in Italy, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Nice Inform across Americas, EMEA, and APAC.
Companies using Nice Inform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Nice Inform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Nice Inform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.