List of NICE Investigate Customers
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Since 2010, our global team of researchers has been studying NICE Investigate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Investigate for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Investigate for Case Management include: Lancashire Constabulary, a United Kingdom based Government organisation with 6000 employees and revenues of $405.0 million, Merseyside Police, a United Kingdom based Government organisation with 6100 employees and revenues of $380.0 million, North Wales Police, a United Kingdom based Government organisation with 2500 employees and revenues of $279.0 million, Cleveland Police United Kingdom, a United Kingdom based Government organisation with 2067 employees and revenues of $224.0 million and many others.
Contact us if you need a completed and verified list of companies using NICE Investigate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE Investigate customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cleveland Police United Kingdom | Government | 2067 | $224M | United Kingdom | Nice Systems | NICE Investigate | Case Management | 2020 | n/a |
In 2020 Cleveland Police United Kingdom implemented NICE Investigate Xpress to rapidly reduce physical evidence collection during the pandemic and accelerate digital handling of case materials. The initial Xpress deployment in 2020 was followed by a force wide rollout of the full NICE Investigate application, aligning the program with the organisation level Case Management strategy.
The deployment focused on NICE Investigate as a digital evidence management and case assembly platform, standardising evidence ingestion, indexed storage and structured evidence sharing workflows with prosecuting authorities. NICE Investigate was configured to capture and catalogue CCTV and other multimedia evidence, enforce chain of custody controls and support investigative case file construction consistent with Case Management functional workflows.
NICE Investigate integrates with Niche RMS, body worn video systems and custody systems, and it provides direct digital evidence sharing with the Crown Prosecution Service. Those integrations were used to eliminate physical transfers of media, reducing officer trips to collect CCTV and enabling evidence handover to the CPS through the NICE Investigate environment.
Governance and rollout followed a rapid pilot then scale pattern, starting with the Xpress configuration to meet immediate pandemic constraints and extending to a full platform implementation across investigative teams. The program digitised evidence collection and sharing with the CPS and eliminated thousands of officer trips for CCTV collection, outcomes documented in the vendor case study.
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Lancashire Constabulary | Government | 6000 | $405M | United Kingdom | Nice Systems | NICE Investigate | Case Management | 2020 | n/a |
In 2020 Lancashire Constabulary deployed NICE Investigate as its Case Management platform to centralise digital evidence handling across the force. The deployment targeted a force operating across three divisions with 3,055 officers using a new body worn video system, positioning NICE Investigate as the primary digital evidence management solution for evidence ingestion, review, and disclosure workflows.
NICE Investigate was configured to provide a DEMS capability set including a Community Portal for public and business evidence submission and a CPS sharing workflow for direct evidence disclosure. The rollout included a structured training program, with over 2,300 officers completing the required training to use CPS sharing functionality and evidence request workflows, supporting wider adoption of the Case Management application.
The implementation integrated NICE Investigate with the force’s body worn video platform, STORM command and control, and NICE Inform recording systems to create a connected evidence flow. The Community Portal was extended to accept CCTV and other digital evidence from residents, businesses, councils, and was used to exchange 999 call recordings and patient report forms with North West Ambulance Service, removing manual collection steps.
Lancashire Constabulary adopted an incremental rollout and maintained a centralised criminal justice function while enabling officers to share material with the Crown Prosecution Service out of hours using the NICE Investigate CPS sharing capability. The force supported portal adoption through social media, local press, and partnerships with local organisations such as Chambers of Commerce and National Pubwatch, and it planned future integration with its CONNECT records management system and expansion to custody CCTV, drone, and dashcam footage.
Operational outcomes reported by the force are that sharing CCTV evidence with the CPS reduced from days to under an hour, and every evidence request completed via NICE Investigate is conservatively estimated to save one hour of administrative time. The Community Portal streamlined public appeals and evidence collection, and after a year of operation the force reported time and resource savings attributable to the NICE Investigate Case Management deployment.
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Merseyside Police | Government | 6100 | $380M | United Kingdom | Nice Systems | NICE Investigate | Case Management | 2022 | n/a |
In 2022, Merseyside Police implemented NICE Investigate. The deployment used NICE Investigate as a Case Management platform to centralize digital evidence for investigations and provide investigators with a single login digital evidence management system.
The NICE Investigate implementation combined case centric record structures with evidence ingestion, automated indexing, and a searchable evidence repository consistent with Case Management functional workflows. Configuration emphasized role based access controls, audit logging, and consolidated authentication to reduce friction in evidence access for investigative teams.
Operational rollout covered investigators across Merseyside Police, registering just under 6,000 users, ingesting over 500,000 cases, and indexing 4.6 million searchable evidence items into the platform. The centralization collapsed digital evidence silos and provided unified search and retrieval across media types and case files.
Governance was adjusted to reinforce centralized access controls and chain of custody auditing to support evidentiary integrity and investigative accountability. The published case study reports that NICE Investigate improved evidence access and sped case resolution for Merseyside Police.
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Government | 2500 | $279M | United Kingdom | Nice Systems | NICE Investigate | Case Management | 2019 | n/a |
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