List of NICE Perform Call Recording Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
9626
$2.9B
Since 2010, our global team of researchers has been studying NICE Perform Call Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Perform Call Recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Perform Call Recording for Call Tracking and Recording include: Santander UK, a United Kingdom based Banking and Financial Services organisation with 19800 employees and revenues of $6.47 billion, Allianz UK, a United Kingdom based Insurance organisation with 4200 employees and revenues of $3.66 billion, Virgin Money UK, a United Kingdom based Banking and Financial Services organisation with 8110 employees and revenues of $2.37 billion, Hobson Prior International, a United Kingdom based Banking and Financial Services organisation with 2630 employees and revenues of $1.35 billion, Yorkshire Ambulance Service, a United Kingdom based Healthcare organisation with 7200 employees and revenues of $1.10 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Perform Call Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allianz UK | Insurance | 4200 | $3.7B | United Kingdom | Nice Systems | NICE Perform Call Recording | Call Tracking and Recording | 2012 | n/a |
In 2012, Allianz UK deployed NICE Perform Call Recording as a Call Tracking and Recording solution to capture and manage customer interactions across its contact centre estate. The implementation was positioned to support both inbound and outbound workflows for Allianz Insurance, covering UK and India operations across three sales and service floors and four business lines including corporate partner channels.
NICE Perform Call Recording was configured to provide enterprise call capture, indexed search and playback, and quality monitoring capabilities, and it was used as part of formal UAT and end to end test plans. The configuration supported MI reporting workflows, with outputs consumed by SQL based reporting and internal QA processes.
The deployment integrated with the contact centre ecosystem in use at Allianz, including Avaya CMS for performance reporting, Cisco and Verint reporting tools, Noetica Synthesys and Altitude dialler platforms for outbound campaign orchestration, and Teleopti workforce management for real time adherence and intraday adjustments. These integrations enabled recorded media and metadata to be correlated with dialler and WFM events for forensic review and operational analysis.
Operational governance included monthly audits to ensure outbound and Ofcom code compliance, formal defect raising and tracking during project builds, and ongoing functional and non functional testing. Real time analyst workflows and capacity planning were tied to the recording and monitoring platform, supporting intra day resource movement, CSAT analysis and advisor behaviour reviews.
The rollout impacted contact centre operations, sales and service quality assurance, and regulatory compliance programs by centralizing recorded interactions and making them available for QA, dispute resolution and operational reporting. NICE Perform Call Recording remained referenced within daily monitoring and complaint handling processes at Allianz UK.
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Hobson Prior International | Banking and Financial Services | 2630 | $1.3B | United Kingdom | Nice Systems | NICE Perform Call Recording | Call Tracking and Recording | 2015 | n/a |
In 2015 Hobson Prior International implemented NICE Perform Call Recording in its Call Tracking and Recording environment to support voice capture and compliance retrieval workflows. The deployment operated alongside a centralized data center architecture that included migration of core machine environments to a remote LPAR system in Stockholm, reflecting the operational move of an on premise iSeries environment to a remote host. NICE Perform Call Recording was the enterprise voice recording application used by the compliance department for retrieval and retention of recorded assets.
The implementation included a media migration project to disk in Stockholm, cataloguing legacy media, restoring and transmitting recording libraries to the remote LPAR, and extensive use of BRMS for backup and recovery control. Operational responsibilities covered scheduling server backups and restores, performing IPLs and system saves, and day to day media management to sustain access to recordings under strict overnight SLA windows.
Functionally the solution was used for voice recording retrieval for compliance while the operations team maintained branch reporting and document access through in house SpoolCTL and DataStore systems. The rollout coincided with a restructuring of operations to enable 24/7 coverage and required hands on server management, media governance for recorded libraries, and coordination with existing SWIFT monitoring and branch reporting processes.
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Kura | Professional Services | 2318 | $100M | United Kingdom | Nice Systems | NICE Perform Call Recording | Call Tracking and Recording | 2006 | n/a |
In 2006, Kura deployed NICE Perform Call Recording as its primary call capture and monitoring platform. NICE Perform Call Recording, categorized as Call Tracking and Recording, was used to support Kura's contact center recording, compliance, and operational monitoring functions across its telecommunications estate.
The deployment was implemented at the server level with administrators maintaining the NICE architecture and configuring trunk mappings for Avaya integrations. The NICE Perform Call Recording implementation was tightly integrated with Kura's Avaya voice estate, including Avaya S8700 Definity switches CM3.1 and 6.0, Avaya AES and Aura 6.1 communications managers, and Avaya Voice Portal and VoIP monitoring components, with ongoing troubleshooting handled in coordination with the organisation's support partner.
Functional capabilities implemented included continuous call recording, trunk and channel mapping administration, and session capture tied to contact center workflows. The NICE Perform Call Recording platform was operated alongside complementary systems such as BTS call logger for call toll administration, Avaya Intuity Audix for voice messaging, Avaya Proactive Contact for outbound campaigns, CentreVu Supervisor for reporting, and the Optimise call recording system which Kura administered concurrently.
Operational scope covered contact center and network telecommunications teams, with responsibilities for IVR design and deployment on external portals such as Thus CCSC and Kube Networks Portal, integration of site-specific systems including a Genesys instance for a SKY TV deployment, and migration planning of outbound customers onto Magnetic North Maximise Dialler and PBX cloud services. Governance practices included administration workflows, on-call support rotations, vendor liaison for platform issues, and change control for trunk mappings and recording configurations across the Avaya and NICE environments.
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Santander UK | Banking and Financial Services | 19800 | $6.5B | United Kingdom | Nice Systems | NICE Perform Call Recording | Call Tracking and Recording | 2016 | n/a |
In 2016 Santander UK implemented NICE Perform Call Recording as part of its enterprise voice capture stack, deploying the NICE Perform Call Recording solution within its Call Tracking and Recording footprint. The deployment focused on supporting voice communications across the trade floor and back office and was managed alongside LAN and access layer networking responsibilities.
The implementation included NICE Perform 3.2 TDM voice recording components and operated in an environment that also contained NTR TDM and IP voice recording elements, reflecting a mixed TDM and IP recording architecture. Configuration work centered on call capture, retention and retrieval workflows, plus support for dealer board migrations from TDM toward IP signalling as part of broader voice platform consolidation projects.
Integrations were implemented at the telephony interface layer, with NICE Perform Call Recording connected to dealer board systems including BT ITS P107 and BT ITS Netrix I and II TDM and IPSI dealer boards, plus BT Session Manager dealer board interfaces. The solution interfaced with NORTEL Meridian Option 81 PABX and NORTEL Call Pilot voicemail, and was operated alongside CISCO access layer switch administration and SPEAKERBUS intercom infrastructure, using switch interface changes and patching to maintain call flow integrity.
Operational governance emphasized BAU support and formal change management, with cross system audits, fault diagnosis and MAC request handling embedded in support processes. Project planning and deployment activities covered NTR voice recording migration, TDM to IP dealer board migration and large user moves, with system management responsibilities split between voice communications and LAN support teams.
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Sungard AS UK | Professional Services | 220 | $30M | United Kingdom | Nice Systems | NICE Perform Call Recording | Call Tracking and Recording | 2016 | n/a |
In 2016, Sungard AS UK deployed NICE Perform Call Recording as a Call Tracking and Recording application. The implementation supported the IT Recovery Specialist function within SunGard Availability Services UK, covering day-to-day operations support and customer testing and invocations across contracted customer sites in the United Kingdom, staffed by a multi-skilled team with network, desktop, market data, server and telephony disciplines.
NICE Perform Call Recording was configured to capture, index and provide user interface access to recorded calls, with operational workflows for loading, extracting and validation of client data. Daily system checks and monitoring routines were established, and operators executed recording retrieval and validation activities to support recovery test scenarios.
The deployment was integrated with on-premises telephony infrastructure and network switching and routing to ensure call capture fidelity, and with vaulting processes for backup, management and recovery of recorded media. Network and telephony disciplines were explicitly part of the operational coverage, enabling recorded assets to be included in disaster scenario invocations and recovery procedures.
Governance focused on procedural testing, invocations and controlled data handling, including encryption deployment and antivirus and malware controls applied to recorded content. Operational responsibilities included extraction, validation and vaulting of customer data as part of ongoing recovery support and testing across SunGard AS UK sites.
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Banking and Financial Services | 6000 | $681M | United Kingdom | Nice Systems | NICE Perform Call Recording | Call Tracking and Recording | 2015 | n/a |
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Banking and Financial Services | 8110 | $2.4B | United Kingdom | Nice Systems | NICE Perform Call Recording | Call Tracking and Recording | 2013 | n/a |
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Healthcare | 7200 | $1.1B | United Kingdom | Nice Systems | NICE Perform Call Recording | Call Tracking and Recording | 2017 | n/a |
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Buyer Intent: Companies Evaluating NICE Perform Call Recording
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD NICE Perform Call Recording Coverage
NICE Perform Call Recording is a Call Tracking and Recording solution from Nice Systems.
Companies worldwide use NICE Perform Call Recording, from small firms to large enterprises across 21+ industries.
Organizations such as Santander UK, Allianz UK, Virgin Money UK, Hobson Prior International and Yorkshire Ambulance Service are recorded users of
NICE Perform Call Recording for Call Tracking and Recording.
Companies using NICE Perform Call Recording are most concentrated in Banking and Financial Services, Insurance and Healthcare, with adoption spanning over 21 industries.
Companies using NICE Perform Call Recording are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE Perform Call Recording across Americas, EMEA, and APAC.
Companies using NICE Perform Call Recording range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 12.5%.
Customers of NICE Perform Call Recording include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE Perform Call Recording customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.