List of NICE Perform Customers
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Since 2010, our global team of researchers has been studying NICE Perform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Perform for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Perform for Call Tracking and Recording include: Ageas UK, a United Kingdom based Insurance organisation with 2600 employees and revenues of $835.0 million, Volkswagen Group UK, a United Kingdom based Automotive organisation with 850 employees and revenues of $382.0 million and many others.
Contact us if you need a completed and verified list of companies using NICE Perform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE Perform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Nice Systems | NICE Perform | Call Tracking and Recording | 2016 | Sinclair Voicenet |
In 2016, Ageas UK implemented NICE Perform as its Call Tracking and Recording solution, following a market review and evaluation process. Sinclair Voicenet, a long-term systems integrator with 12 years of experience working with Ageas UK, recommended and led the installation and optimisation of NICE Perform to align with Ageas UK’s contact centre requirements.
The deployment delivered interaction recording and a quality management application configured to work with the existing Avaya telecoms infrastructure, providing continuous capture of all contact centre calls. NICE Perform was configured with browser-based search and replay capabilities using criteria such as time, date, agent, CLI, and product area, enabling rapid access to specific interactions for immediate replay and review.
Recordings were stored locally and archived to a central NAS facility to meet regulatory requirements, supporting both operational retrieval and centralized retention. Functional capabilities implemented included agent access to recordings for self-evaluation, supervisor review workflows driven by rules-based schedules, and automated selection of targeted interactions for quality assessment, extending the application of NICE Perform beyond voice to track email and hand-written customer correspondence through to resolution.
Governance and process changes formalised quality management across customer service operations, embedding rules-based monitoring and supervisor workflows to surface trends such as knowledge gaps and missed sales opportunities. Outcomes stated by Ageas UK include an 80% reduction in the number of customer complaints and improvement of complaint handling to 98% of issues resolved within five days, outcomes attributed to the operationalisation of NICE Perform and the optimisation work completed by Sinclair Voicenet.
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Volkswagen Group UK | Automotive | 850 | $382M | United Kingdom | Nice Systems | NICE Perform | Call Tracking and Recording | 2009 | n/a |
In 2009 Volkswagen Group UK implemented NICE Perform, a Call Tracking and Recording application deployed to capture and manage contact center voice interactions. The deployment was positioned to provide enterprise grade call capture, playback and audit capabilities across Volkswagen Group UK customer service and sales functions.
NICE Perform was configured to deliver core modules typical of Call Tracking and Recording systems, including continuous and on demand call recording, interaction tagging and metadata indexing, search and retrieval consoles for supervisors, and retention and audit logging for compliance. Configuration work included recording policy definitions, storage tiering and access controls, and supervisor quality monitoring workflows to support operational teams.
The implementation was aligned with the organization telephony topology and operationalized across UK contact center sites and Volkswagen Financial Services telephony nodes. Integration and operational alignment included SIP trunking and session border control infrastructure, which used Avaya Session Border Controllers and Avaya Session Managers in a redundant configuration, and NICE Perform was provisioned to ingest streamed call legs and metadata for centralized indexing. Governance centered on recorded data access policies, role based playback controls and recorded interaction audit trails to support contact center quality and regulatory oversight.
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