List of NTT DATA Managed Services Customers
Tokyo, 135-6033,
Japan
Since 2010, our global team of researchers has been studying NTT DATA Managed Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NTT DATA Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP, AIOps MSP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NTT DATA Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP, AIOps MSP include: Canadian Red Cross, a Canada based Non Profit organisation with 5000 employees and revenues of $2.60 billion, Capitec Bank, a South Africa based Banking and Financial Services organisation with 16603 employees and revenues of $2.03 billion, Randstad Belgium, a Belgium based Professional Services organisation with 2400 employees and revenues of $570.0 million and many others.
Contact us if you need a completed and verified list of companies using NTT DATA Managed Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NTT DATA Managed Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Canadian Red Cross | Non Profit | 5000 | $2.6B | Canada | NTT DATA | NTT DATA Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP | 2021 | n/a |
In 2021 Canadian Red Cross engaged NTT DATA Managed Services to provision a bilingual contact center, executing a managed services model across the Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP category. The engagement established a centrally managed contact center capability to support donors, course participants and emergency operations across Canada using NTT DATA Managed Services as the operating application.
The implementation centered on contact center provisioning, analytics and SmartCX instrumentation, and agent onboarding workflows. NTT DATA Managed Services incorporated analytics and SmartCX to enable data-driven customer experience refinement, and AIOps-aligned monitoring to support operational scale and platform stability.
Operational coverage included bilingual support across Canadian regions with triage and escalation workflows tailored for donor relations, course administration and emergency response coordination. The managed services arrangement encompassed ongoing operations and capacity management to allow rapid scale-up during disaster events and to accelerate agent onboarding cycles.
Governance was structured around a managed services operational model with NTT DATA responsible for day to day contact center management, analytics-driven CX improvement and scalability planning. Outcomes stated by the provider include rapid scale-up during disasters, faster agent onboarding and cost-effective, data-driven customer experience improvements.
|
 |
Capitec Bank | Banking and Financial Services | 16603 | $2.0B | South Africa | NTT DATA | NTT DATA Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP | 2025 | n/a |
In 2025, Capitec Bank engaged NTT DATA Managed Services to provision AWS Amazon Connect as its cloud contact center platform, enabling hybrid working across South Africa. The engagement aligns with the Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP apps category and targeted customer experience modernization for the bank.
NTT DATA Managed Services configured the AWS Amazon Connect environment to support telephony, self service flows, intelligent contact routing, and agent desktop provisioning. Over 600 agents were onboarded in a phased approach to reduce risk and maintain operational continuity during the staged cutover.
The project provisioned cloud telephony, centralized operational monitoring, and AIOps driven observability as part of the managed service, while enabling distributed agent access to support hybrid work across Capitec sites. Functional capabilities implemented include automated self service IVR flows, SLA monitoring, and queue and routing configurations consistent with cloud contact center operations.
Rollout governance used a phased cutover and staged agent onboarding to limit disruption, with SLA performance achieved quickly after cutover. Reported outcomes in the engagement included improved reliability and increased self service adoption, and NTT DATA Managed Services continued to provide managed operations and monitoring under the stated service category.
|
 |
Randstad Belgium | Professional Services | 2400 | $570M | Belgium | NTT DATA | NTT DATA Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP | 2020 | n/a |
In 2020, Randstad Belgium engaged NTT DATA Managed Services to implement and manage a Genesys Cloud CX based communications platform to centralize contact center and telephony services across Randstad Group Belgium. The cloud deployment was completed in under eight months during the COVID-19 peak, preserving availability while enabling remote and hybrid work for contact center staff.
NTT DATA Managed Services configured core contact center capabilities including contact routing, omnichannel voice and digital channel handling, and cloud telephony provisioning. Platform management activities included ongoing operations, monitoring and security oversight consistent with workplace communications and infrastructure management practices.
The implementation combined managed infrastructure and network operations with workplace communications and AIOps style monitoring, reflecting the Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP category. Operational coverage focused on Randstad Group Belgium contact center and telephony services, with NTT DATA providing continuous managed services for availability and scalability.
Governance and rollout emphasized rapid cloud cutover and operational continuity, with NTT DATA maintaining the hosted communications platform post deployment. Reported outcomes from the engagement included preserved service availability, enabled remote and hybrid working, improved user satisfaction and increased operational scalability.
|
Buyer Intent: Companies Evaluating NTT DATA Managed Services
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||