List of Nuveto WEM Customers
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Brazil
Since 2010, our global team of researchers has been studying Nuveto WEM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nuveto WEM for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nuveto WEM for Employee Engagement include: ShareCare, a United States based Healthcare organisation with 2400 employees and revenues of $445.0 million, Wiz Brazil, a Brazil based Insurance organisation with 1460 employees and revenues of $252.0 million, Sumup Brazil, a Brazil based Banking and Financial Services organisation with 700 employees and revenues of $137.0 million and many others.
Contact us if you need a completed and verified list of companies using Nuveto WEM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nuveto WEM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ShareCare | Healthcare | 2400 | $445M | United States | Nuveto | Nuveto WEM | Employee Engagement | 2020 | n/a |
In 2020, ShareCare in Brazil deployed Nuveto WEM as part of Nuveto's SOS Covid-19 offering, delivered on a Five9-based cloud contact center platform. The implementation is classified in the Employee Engagement category and targeted healthcare customer-service operations to enable remote work and continuity for clinical support staff.
The deployment leveraged Nuveto WEM workforce engagement and monitoring capabilities, with vendor-described use of presence tracking, call recording, and session monitoring to supervise distributed agents. The architecture centered on the Five9 cloud contact center as the delivery layer, while Nuveto WEM provided real-time presence and quality monitoring to orchestrate agent availability, adherence, and remote supervision for health specialist teams.
Operational coverage was focused on ShareCare's Brazil customer-service organization, enabling roughly 50% of health specialists to work from home and supporting an expanded contract to meet pandemic demand. Governance and operational controls relied on presence and monitoring workflows to manage remote staffing, maintain service continuity, and coordinate agent schedules and quality review processes for clinical support functions.
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Sumup Brazil | Banking and Financial Services | 700 | $137M | Brazil | Nuveto | Nuveto WEM | Employee Engagement | 2018 | n/a |
In 2018, Sumup Brazil implemented Nuveto WEM as part of a Five9 based cloud contact center initiative that began in March 2018. The deployment paired Nuveto WEM with Nuveto's WhenDu dashboard to support customer service and CRM operations across Sumup Brazil.
Nuveto WEM was used for Employee Engagement and configured to provide workforce engagement management capabilities including agent dashboards, scheduling and engagement workflows inferred from the WhenDu workforce dashboards. The deployment integrated CRM connectivity and WhatsApp messaging channels to route interactions and enable asynchronous follow-ups, with about 20 percent of follow-ups moved to WhatsApp. An IVR layer was configured and resolved approximately 15 percent of inbound calls.
Architecturally the solution ran on a Five9 based cloud contact center platform operated by Nuveto, with WhenDu delivering real time operational dashboards and Nuveto WEM providing WEM and WFM functionality. Explicit integration points included CRM and WhatsApp, supporting operational coverage across Sumup Brazil customer service teams.
Governance emphasized centralized agent performance dashboards and scheduling controls to standardize contact handling and engagement workflows. The implementation reported roughly a 35 percent increase in agent productivity following the adoption of the contact center and workforce engagement tooling.
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Wiz Brazil | Insurance | 1460 | $252M | Brazil | Nuveto | Nuveto WEM | Employee Engagement | 2019 | n/a |
In 2019, Wiz Brazil implemented Nuveto WEM as part of a strategic move of its customer contact operations to Nuveto's cloud contact center Five9 to reduce costs and enable rapid remote working. The deployment targeted customer-service and CRM operations in Brazil, and it enabled about 1,100 of roughly 2,300 employees to transition to home office within six days, supporting operational continuity during the rollout.
Nuveto WEM provided Employee Engagement capabilities aligned with workforce engagement management and workforce management patterns, including inferred WEM/WFM functionality such as agent scheduling, remote agent management, and workforce monitoring to support shift orchestration. Configuration work emphasized cloud-based routing rules, supervisor dashboards, and agent state management to enable scalable remote shift coverage and adherence to service processes.
The implementation integrated Nuveto WEM with the Nuveto cloud contact center built on Five9, linking contact routing and CRM workflows to centralize inbound and outbound customer interactions. Operational coverage concentrated on customer-service teams and supervisors across Wiz Brazil, focusing on day-to-day roster planning and remote agent supervision to maintain service continuity.
Governance and rollout prioritized rapid provisioning and changes to scheduling and quality monitoring processes to accommodate a large shift to home office in a short timeframe. The program is described as cost reducing and enabling rapid remote working scale, explicitly delivering the stated outcome of moving roughly 1,100 employees to home office within six days.
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