List of Olos Eaglle Customers
Sao Paulo, 05001-903,
Brazil
Since 2010, our global team of researchers has been studying Olos Eaglle customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Olos Eaglle for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Olos Eaglle for CRM include: Falabella, a Chile based Retail organisation with 80878 employees and revenues of $13.05 billion, Ultragaz, a Brazil based Oil, Gas and Chemicals organisation with 3400 employees and revenues of $2.00 billion, Agibank Brazil, a Brazil based Banking and Financial Services organisation with 5000 employees and revenues of $1.35 billion and many others.
Contact us if you need a completed and verified list of companies using Olos Eaglle, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Olos Eaglle customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agibank Brazil | Banking and Financial Services | 5000 | $1.4B | Brazil | Olos Tecnologia | Olos Eaglle | CRM | 2022 | n/a |
In 2022, Agibank Brazil implemented Olos Eaglle, deploying the OlosChannel omnichannel CRM and contact center platform across Brazil to unify branch and remote customer engagement. The Olos Eaglle deployment emphasized CRM capabilities to centralize customer interactions, route inquiries, and improve agent productivity across retail branches and remote channels.
The implementation configured core modules typical of a CRM contact center solution, including omnichannel interaction routing, a consolidated agent desktop, CTI telephony integration, real time reporting, and workforce engagement features. The solution integrated with Salesforce CRM via a CTI connector to synchronize customer records and pass call context into the unified agent desktop, enabling screen pop and context aware routing during customer interactions.
Operational scope covered sales and customer service functions across Agibank's branch network and remote service operations, with centralized queueing, case assignment workflows, and performance monitoring introduced to support agent and supervisor processes. The Brazil rollout was reported to drive a 200% increase in store revenue within six months following deployment.
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Falabella | Retail | 80878 | $13.0B | Chile | Olos Tecnologia | Olos Eaglle | CRM | 2021 | n/a |
In 2021, Falabella implemented Olos Eaglle as a CRM solution. Olos deployed OlosChannel as an omnichannel collections and CRM solution for Falabella in Chile and across Latin America, converting a voice-only collections operation into an omnichannel flow, with a deployment emphasis on channel consolidation and collections orchestration.
The implementation centralized omnichannel collections workflows, digital contact routing, unified reporting, and digital agreement and payment promise capture, enabling automated handoffs between voice and digital channels. Olos Eaglle and OlosChannel provided CRM capabilities aligned to collections, including consolidated customer contact history, agreement tracking, and channel-level performance reporting to support collections operations and customer service processes.
Operational scope covered Falabella's collections organization in Chile and the wider Latin America region, impacting collections, customer service, and payments teams. Governance shifted toward channel-first collections workflows and unified reporting to drive consistent decision making across sites. According to Olos, the deployment achieved a 46% reduction in voice calls and delivered substantial uplifts in digital agreements and payment promises.
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Ultragaz | Oil, Gas and Chemicals | 3400 | $2.0B | Brazil | Olos Tecnologia | Olos Eaglle | CRM | 2021 | n/a |
In 2021, Ultragaz implemented Olos Eaglle, an omnichannel CRM contact center deployment delivered by Olos Tecnologia in Brazil. The Olos Eaglle implementation centralized digital customer service, lead management and agent workflows to support field service point transfers and sales interactions across the company contact channels.
The deployment configured omnichannel contact routing, agent desktop capabilities, lead capture and handoff workflows, and consolidated reporting for contact center operations. Olos Eaglle was instrumented to manage voice, chat and asynchronous digital channels, aligning core CRM case and lead objects with contact-center queues to improve agent efficiency and lead conversion processes.
The implementation included an explicit integration with Salesforce for CRM synchronization, enabling lead and contact data to flow between Olos Eaglle and Ultragaz CRM records. Integration focused on bidirectional lead management and contact resolution handoffs, ensuring service point transfer events and sales interactions were reflected in the CRM.
Governance and operational scope covered Brazil contact-center operations, sales and customer service functions with rollout orchestration around omnichannel routing and agent workflow changes. Reported outcomes cited large lifts in transfers to service points, answered contacts and sales, including an example increase of 173 percent in sales and major increases in contact rates after the Olos Eaglle CRM implementation.
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Buyer Intent: Companies Evaluating Olos Eaglle
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