List of Olos Receptive Customers
Sao Paulo, 05001-903,
Brazil
Since 2010, our global team of researchers has been studying Olos Receptive customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Olos Receptive for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Olos Receptive for Interactive Voice Response (IVR) include: Algar Telecom, a Brazil based Communications organisation with 4416 employees and revenues of $1.50 billion, Palmeiras Brazil, a Brazil based Leisure and Hospitality organisation with 200 employees and revenues of $255.0 million and many others.
Contact us if you need a completed and verified list of companies using Olos Receptive, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Olos Receptive customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Algar Telecom | Communications | 4416 | $1.5B | Brazil | Olos Tecnologia | Olos Receptive | Interactive Voice Response (IVR) | 2018 | n/a |
In 2018, Algar Telecom implemented Olos Receptive, an Interactive Voice Response (IVR) application. The deployment was executed as part of a broader digital collections program with Olos Tecnologia that combined virtual assistants and chatbots with the Olos platform to support automated customer outreach.
Olos Receptive was used to deliver IVR call flows for automated collections outreach, interactive self-service, call routing, and smooth escalation paths to virtual agents. The case description infers a blended collections architecture that included predictive dialing and omnichannel orchestration, indicating coordinated voice and digital channel workflows and automation across IVR and chatbot interfaces.
The program targeted collections or cobrança operations within Algar Telecom contact center channels in Brazil, aligning IVR scripting, conversational virtual agents, and predictive dialing cadence into unified collections workflows. Governance focused on orchestration and handoff policies between automated IVR interactions and virtual agents, and the combined solution achieved industry recognition when the initiative won the Excelência em Cobrança Digital award.
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Palmeiras Brazil | Leisure and Hospitality | 200 | $255M | Brazil | Olos Tecnologia | Olos Receptive | Interactive Voice Response (IVR) | 2019 | n/a |
In 2019 Palmeiras Brazil implemented Olos Receptive as part of an omnichannel fan-service program using Interactive Voice Response (IVR) to automate voice and chat interactions. The deployment targeted the club's sócio torcedor fan-service, centralizing customer service and CRM workflows for membership and ticketing operations. According to vendor case material the use of Olos Receptive reduced telephone abandonment from approximately 50% to 9% and lowered chat abandonment to approximately 5%.
Implementation components included Olos Receptive URA Receptiva voice flows for inbound call routing and self-service, together with chat automation to capture and triage member inquiries. Operational coverage spanned membership and ticketing service desks and aligned IVR and chat handling with the club's customer service and CRM workflows, enabling automated routing and triage consistent with Interactive Voice Response (IVR) capabilities. Governance emphasized centralized fan-service operations and phased rollouts of voice and chat automation across the fan-service program.
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