List of Open New Media hotelsuite MAIL Customers
Koblenz, 56075,
Germany
Since 2010, our global team of researchers has been studying Open New Media hotelsuite MAIL customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Open New Media hotelsuite MAIL for Marketing Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Open New Media hotelsuite MAIL for Marketing Automation include: Traube Tonbach Germany, a Germany based Leisure and Hospitality organisation with 350 employees and revenues of $32.0 million, Alpenpark Neuss Germany, a Germany based Leisure and Hospitality organisation with 200 employees and revenues of $15.0 million, Hotel City Switzerland, a Switzerland based Leisure and Hospitality organisation with 25 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Open New Media hotelsuite MAIL, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Open New Media hotelsuite MAIL customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alpenpark Neuss Germany | Leisure and Hospitality | 200 | $15M | Germany | Open New Media | Open New Media hotelsuite MAIL | Marketing Automation | 2018 | n/a |
In 2018, Alpenpark Neuss Germany implemented Open New Media hotelsuite MAIL as a Marketing Automation application to support its online ticketshop and hotel messaging. The deployment focused on sending transactional confirmation messages and targeted marketing communications tied to bookings and ticket purchases.
Open New Media hotelsuite MAIL was configured to run automated messaging workflows, including triggered confirmations, scheduled campaigns, template-driven guest communications, and audience segmentation for targeted offers. Configuration emphasized event-driven triggers from booking and purchase events, message templates for transactional and promotional content, and centralized campaign scheduling to streamline hotel marketing and e-commerce communications.
The solution was integrated into the ticketshop and the property management system to automate confirmations and guest messaging, linking booking events from the ticketshop and PMS to outbound message workflows. Operational coverage included online sales channels and hotel operations in Germany, aligning marketing, reservations, and front desk communication processes to a single messaging engine.
The Open New Media project description notes that hotelsuite MAIL’s integration supported stronger online sales in the months after launch, with implementation governance centered on mapping booking event triggers to message workflows and standardizing confirmation and guest messaging processes across systems.
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Hotel City Switzerland | Leisure and Hospitality | 25 | $4M | Switzerland | Open New Media | Open New Media hotelsuite MAIL | Marketing Automation | 2024 | n/a |
In 2024, Hotel City Zürich, operating under Hotel City Switzerland, implemented Open New Media hotelsuite MAIL to introduce Marketing Automation for guest lifecycle communications. The deployment targeted automated pre-stay messaging, birthday outreach, and reactivation campaigns, with guest profiles and reservation data sourced directly from the property management system to inform segmentation and personalization.
Hotel City configured Open New Media hotelsuite MAIL to run alongside hotelsuite GO to unify pre-check-in communications and automate reservation-to-stay touchpoints, aligning front desk operations and small hotel marketing workflows. Operational scope was focused on guest communications and marketing at the Zürich site, with template-driven campaigns, automated segmentation, and workflow orchestration, and governance centered on marketing and front office coordination for campaign rules and PMS data synchronization, supporting the vendor reported goals to improve guest engagement and save operational time.
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Traube Tonbach Germany | Leisure and Hospitality | 350 | $32M | Germany | Open New Media | Open New Media hotelsuite MAIL | Marketing Automation | 2018 | n/a |
In 2018 Hotel Traube Tonbach implemented Open New Media hotelsuite MAIL to manage guest communications and marketing workflows at its property in Germany. Open New Media hotelsuite MAIL is a Marketing Automation application used for pre-arrival emails, newsletters, and cross and upsell campaigns, and the vendor page states the hotel became a customer to automate pre-arrival contact and drive ancillary revenue through targeted mailings. The deployment operated at the hotel level, aligning guest services and marketing functions around scheduled outbound messaging and campaign orchestration. Operational ownership rested with guest communications and marketing teams, with the system positioned to standardize pre-arrival contact processes.
Configuration emphasis mirrored common Marketing Automation capabilities, including campaign orchestration, segmentation for targeted mailings, and scheduled communication sequences for incoming guests. The implementation narrative does not specify third party integrations, therefore the documented technical scope centers on email campaign automation and guest communication workflows. Governance changes focused on embedding automated pre-arrival sequences into front desk and marketing processes to ensure consistent guest outreach and to enable cross sell and upsell campaign execution. The vendor statement highlights the primary objectives as automation of pre-arrival contact and driving ancillary revenue through targeted mailings using Open New Media hotelsuite MAIL.
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