List of OpenText Experience Cloud Customers
OpenText
275 Frank Tompa Drive,
Waterloo, ON, N2L 0A1,
Canada
Waterloo, ON, N2L 0A1,
Canada
1 519-888-7111
Professional Services
21400
$5.2B
Since 2010, our global team of researchers has been studying OpenText Experience Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Experience Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Experience Cloud for Customer Experience include: OpenText, a Canada based Professional Services organisation with 21400 employees and revenues of $5.17 billion, Acuity Insurance, a United States based Insurance organisation with 1900 employees and revenues of $3.00 billion, Manutan International SA, a France based Retail organisation with 1985 employees and revenues of $948.0 million, Christian Blind Mission, a Germany based Non Profit organisation with 500 employees and revenues of $246.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText Experience Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Experience Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acuity Insurance | Insurance | 1900 | $3.0B | United States | OpenText | OpenText Experience Cloud | Customer Experience | 2018 | ValueMomentum |
In 2018, Acuity Insurance implemented OpenText Experience Cloud, deploying OpenText Exstream (CCM) with ValueMomentum as the systems integrator. The Customer Experience initiative rationalized and migrated approximately 1,100 forms into the OpenText Exstream platform to establish a centralized composition and delivery capability for customer correspondence.
The implementation emphasized OpenText Exstream composition, template management and personalized output capabilities, configured to support claims, billing, marketing and customer service communications. Workstreams included form rationalization and template consolidation, configuration of variable data personalization and channel-aware output provisioning to produce both print and digital correspondence from a single composition engine.
Operational coverage focused on Acuity's United States communication workflows across claims, billing, marketing and customer service teams, with ValueMomentum responsible for integration, migration and rollout activities. The 2018 deployment reduced form volume by 28% and enabled multi channel personalized correspondence as the primary stated outcomes of the engagement.
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Christian Blind Mission | Non Profit | 500 | $246M | Germany | OpenText | OpenText Experience Cloud | Customer Experience | 2022 | n/a |
In 2022, Christian Blind Mission implemented OpenText Experience Cloud to automate and personalize donor communications as part of a Customer Experience initiative. The decision addressed high daily donation volumes, a 15 person IT team constraint, and the need for a cloud SaaS option to ensure higher availability and lower operating costs with vendor support from OpenText.
The implementation centers on OpenText Customer Communications Management, configured for rules based dynamic assembly and automated print output across digital and print channels. Functional capabilities include generation of postcards, tax receipts, and personalized thank you letters using if then logic and templates, with business users empowered to edit inputs and logic while IT maintains the technical framework.
Deployment uses the OpenText Experience Cloud SaaS model to deliver 24 by 7 availability and vendor managed support, and OpenText Professional Services provided architecture design, programming, and ongoing technical assistance. Operational coverage supports CBM as an international charity active in Africa, Asia and Pacific, Europe, Latin America, Middle East, and North America, and the solution supported continuity during COVID 19 by enabling remote work for most staff while a small on site crew handled physical printing.
The project automated the production of thousands of donor communications, supporting roughly 100,000 letters per year and communications for annual donations worth 80 million euros. Explicit outcomes reported by CBM include accelerated efficiency and savings, elimination of backlog at peak periods, increased business user and donor satisfaction, higher availability, lower operating costs, and no reported donor complaints about communications.
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Manutan International SA | Retail | 1985 | $948M | France | OpenText | OpenText Experience Cloud | Customer Experience | 2010 | OpenText |
In 2010, Manutan International SA implemented OpenText Experience Cloud, deploying OpenText Exstream to centralize customer communications and supplier messaging across its European operations. The deployment was scoped as a Customer Experience initiative to standardize outgoing communications and automate order status visibility for customers and suppliers.
The implementation focused on customer communications management capabilities, including template driven document generation, multi language output, and multi channel delivery for both electronic and print channels. OpenText Exstream functions were configured to support CCM workflows and to orchestrate supplier messaging within the wider OpenText Experience Cloud environment.
Operational coverage extended across 17 countries and 12 languages, with the rollout targeted at order management and supply chain communication processes in Europe. The program was supported by OpenText Professional Services, which provided implementation services and configuration support during regional rollouts and language localization.
Governance emphasized centralized control of communications assets and standardized approval workflows to reduce variability in customer and supplier messaging. Reported outcomes included improved order status transparency and reduced paper usage as a result of centralized, template based communications and increased electronic delivery.
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OpenText | Professional Services | 21400 | $5.2B | Canada | OpenText | OpenText Experience Cloud | Customer Experience | 2020 | n/a |
In 2020, OpenText implemented OpenText Experience Cloud to modernize its global digital experience and web properties from its headquarters in Canada. The OpenText Experience Cloud deployment established a Customer Experience platform for marketing and web experience, centralizing publishing workflows across global sites.
The implementation used inferred core modules including web CMS, digital asset management, personalization and customer communications, configured to support content authoring, approval workflows, asset syndication and targeted experiences. Configuration work emphasized templating, component based page models, metadata taxonomies and automated publishing to reduce manual steps in content production.
The rollout covered OpenText global web properties and was managed from the Canada headquarters, impacting marketing, digital experience and communications teams. Governance introduced centralized content approval and role based authoring to streamline publishing cadences and maintain consistent messaging across sites.
OpenText reported a 50 percent reduction in publishing lead time and a 10 percent increase in digital engagement following the OpenText Experience Cloud deployment. These outcomes were attributed to the standardized content workflows and the combined use of web CMS, digital asset management, personalization and customer communications within OpenText Experience Cloud.
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Buyer Intent: Companies Evaluating OpenText Experience Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OpenText Experience Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating OpenText Experience Cloud for Customer Experience include:
- Champion InfoMetrics, a Champions Group Company, a India based Professional Services organization with 400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Champion InfoMetrics, a Champions Group Company | Professional Services | 400 | $50M | India | 2026-06-29 |
FAQ - APPS RUN THE WORLD OpenText Experience Cloud Coverage
OpenText Experience Cloud is a Customer Experience solution from OpenText.
Companies worldwide use OpenText Experience Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as OpenText, Acuity Insurance, Manutan International SA and Christian Blind Mission are recorded users of
OpenText Experience Cloud for Customer Experience.
Companies using OpenText Experience Cloud are most concentrated in Professional Services, Insurance and Retail, with adoption spanning over 21 industries.
Companies using OpenText Experience Cloud are most concentrated in Canada, United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OpenText Experience Cloud across Americas, EMEA, and APAC.
Companies using OpenText Experience Cloud range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 25%.
Customers of OpenText Experience Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OpenText Experience Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.