OpenText
275 Frank Tompa Drive,
Waterloo, N2L 0A1, ON,
Canada
Waterloo, N2L 0A1, ON,
Canada
1 519-888-7111
Communications
OpenText
List of Software Implementations where OpenText is Reseller or System Integrator
OpenText, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. OpenText collaboration with software players such as Dell EMC, OpenText and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
OpenText is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| OpenText | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | ITSM |
| OpenText | OpenText | OpenText Core Signature | Digital Signing | Content Management |
| OpenText | Dell EMC | Dell EMC Captiva Cloud | Intelligent Document Processing | Content Management |
| OpenText | OpenText | Opentext Application Quality Management | Application Lifecycle Management | ITSM |
| OpenText | OpenText | OpenText ECMS | Enterprise Content Management | Content Management |
| OpenText | OpenText | OpenText Experience Cloud | Customer Experience | CRM |
List of Software Implementations where OpenText is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Country of Los Angeles | Government | 112000 | $35.5B | United States | Dell EMC | Dell EMC Captiva Cloud | Intelligent Document Processing | 2010 |
In 2010 Los Angeles County implemented Dell EMC Captiva Cloud as part of an Intelligent Document Processing deployment for Los Angeles County Children’s Medical Services. The implementation was executed alongside EMC Documentum xCP and EMC Captiva InputAccel capture components to create a capture based case management solution for patient records in Los Angeles, United States.
The solution design centered on capture and intake, automated document classification and extraction, and case management orchestration consistent with Intelligent Document Processing platforms. Dell EMC Captiva Cloud was used to centralize capture workflows and feed structured content and indexed documents into the EMC Documentum xCP case management environment, enabling caregiver access to digitized patient records and streamlined record handling.
The implementation covered clinical record intake and case processing within Los Angeles County Children’s Medical Services, impacting caregiver and clinical documentation workflows. The deployment was delivered with SI VAR OpenText participating in the implementation, aligning capture, indexing and case routing with existing document management processes.
Operational governance emphasized process changes to records intake and case management workflows, with the stated outcomes of improved caregiver productivity, enhanced patient care and large operational savings. The project narrative ties County of Los Angeles, Dell EMC Captiva Cloud, Intelligent Document Processing and patient record management into a unified capture and case management program.
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Dairy Farmers of America | Consumer Packaged Goods | 19000 | $24.5B | United States | OpenText | OpenText ECMS | Enterprise Content Management | 2014 |
In 2014, Dairy Farmers of America implemented OpenText ECMS as its Enterprise Content Management solution to digitize milk-manifest workflows and back-office document handling across North America. The initial deployment focused on capture of transportation manifests and integration with financial document flows to support payment processing within supply chain operations.
The implementation uses OpenText Extended ECM with OpenText capture and archive for SAP, deploying capture, metadata extraction, SAP-linked archival, and document lifecycle controls. OpenText ECMS was configured to attach captured manifests to SAP transactions and to automate document routing required for accounts payable and settlement processes.
OpenText ECMS integrates directly with SAP to surface captured documents inside SAP transactional records and to coordinate back-office payment workflows. The solution was provisioned into the OpenText Private Cloud after the on-premise rollout, and OpenText acted as the implementation partner for the cloud migration to improve availability and to enable additional solution development.
Rollout and governance spanned North America operations, aligning operations, logistics, and finance teams to standardize capture, approvals, and archival policies. Dairy Farmers of America reports converting over 50% of manifests to digital and achieving about 10x greater platform reliability following the OpenText ECMS implementation and subsequent migration to the OpenText Private Cloud.
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Diebold Nixdorf | Professional Services | 21000 | $3.5B | United States | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | 2024 |
In 2024 Diebold Nixdorf migrated its on premises SMAX implementation to OpenText Service Management Automation X (SMAX) SaaS to modernize IT service processes within its IT Service Management environment. The deployment was executed with OpenText as vendor and delivered by OpenText Professional Services across North America, Europe and Asia, aligning the SaaS architecture with the companys global IT operations.
The implementation provisioned core IT Service Management capabilities including incident management, service catalog and self service portal, workflow automation and service level management, together with operational analytics and reporting. Configuration emphasized multitenant SaaS configuration controls, role based access for regional IT teams and automation of common service desk workflows to reduce manual ticket handling.
Architecturally the OpenText Service Management Automation X (SMAX) SaaS instance was integrated via APIs with Operations Bridge for event ingestion and correlation, and with Universal CMDB to reconcile configuration items and enrich incident and change context. Integrations focused on event to incident orchestration and CMDB driven incident triage, enabling a unified operational picture between monitoring, configuration management and the IT service desk.
Governance centered on centralized configuration governance and regional operating procedures to support rollout across North America Europe and Asia, with OpenText Professional Services coordinating cutover and knowledge transfer to local IT operations. Diebold Nixdorf reported a 30% reduction in service desk calls and lower maintenance and infrastructure costs following the migration, outcomes provided by the vendor case study.
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Utilities | 800 | $200M | Belgium | OpenText | OpenText Core Signature | Digital Signing | 2020 |
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Retail | 1985 | $948M | France | OpenText | OpenText Experience Cloud | Customer Experience | 2010 |
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Oil, Gas and Chemicals | 8500 | $7.3B | Oman | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | 2020 |
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Manufacturing | 51370 | $16.1B | Switzerland | OpenText | Opentext Application Quality Management | Application Lifecycle Management | 2024 |
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Transportation | 1793 | $1.6B | Switzerland | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | 2022 |
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IT Decision Makers and Key Stakeholders at OpenText
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating OpenText Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OpenText software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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OpenText System Integrator / VAR Profile
OpenText is a system integrator and technology consulting firm headquartered in Waterloo, Canada, with approximately 21400 employees and annual revenues of $5.2B.
OpenText implements and supports enterprise applications across markets such as Content Management, ITSM and CRM.
APPS RUN THE WORLD tracks 8 verified OpenText software implementations across industries and regions, including: Country of Los Angeles where OpenText implemented Dell EMC Captiva Cloud, Dairy Farmers of America where OpenText implemented OpenText ECMS, and Diebold Nixdorf where OpenText implemented OpenText Service Management Automation X (SMAX).
OpenText has a strategic VAR/SI partnership with Dell EMC and OpenText, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing OpenText partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete OpenText dataset, verified system implementations, and related deployment insights.