List of OpenText ProVision Customers
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Since 2010, our global team of researchers has been studying OpenText ProVision customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText ProVision for Analytics and BI, Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText ProVision for Analytics and BI, Process Mining include: AmerisourceBergen, a United States based Life Sciences organisation with 46005 employees and revenues of $200.00 billion, Lufthansa Germany, a Germany based Transportation organisation with 101709 employees and revenues of $40.60 billion, Transport for London, a United Kingdom based Transportation organisation with 28501 employees and revenues of $12.10 billion and many others.
Contact us if you need a completed and verified list of companies using OpenText ProVision, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText ProVision customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AmerisourceBergen | Life Sciences | 46005 | $200.0B | United States | OpenText | OpenText ProVision | Analytics and BI,Process Mining | 2010 | n/a |
In 2010 AmerisourceBergen implemented OpenText ProVision in an initiative aligned to the Analytics and BI,Process Mining category. The deployment is attributed to Metastorm MBPM heritage and is inferred here as part of OpenText ProVision following acquisition lineage, positioning the implementation as enterprise process intelligence and process mining instrumentation.
The implementation covered over 200 business processes deployed across the enterprise and was governed via a centrally chartered BPM Center of Excellence. Operational scope focused on mission critical workflows, explicitly including contracts and chargebacks, with governance centralized to standardize process modeling, documentation, and continuous process improvement.
Functional capabilities implemented included process modeling and orchestration, process monitoring and instrumentation, and process mining and analytics to increase process transparency and enable operational visibility. Configuration emphasized reusable process artifacts and standardized process metrics consistent with Analytics and BI,Process Mining solutions, and the OpenText ProVision application was used as the runtime and analytical layer.
Governance changes included establishment of the BPM Center of Excellence to manage process lifecycle, enforce process design standards, and coordinate rollouts across business units. The initiative explicitly targeted improved process transparency and achieved multi-million dollar savings on mission critical processes such as contracts and chargebacks, reflecting measurable cost outcomes reported for the Metastorm MBPM based program.
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Lufthansa Germany | Transportation | 101709 | $40.6B | Germany | OpenText | OpenText ProVision | Analytics and BI,Process Mining | 2004 | Arvato |
In 2004, Lufthansa Germany implemented Metastorm BPM for its Miles & More customer-service processes, a deployment whose capabilities are now represented within OpenText ProVision in the OpenText MBPM product family. The project targeted automation of inbound document handling and case processing, and Arvato was the systems integrator that deployed and operated the solution for global Miles & More service centres. This implementation is reported under the Analytics and BI,Process Mining category and supported customer service and logistics business functions.
The technical footprint emphasized case management and workflow orchestration, with inferred document capture and automated routing capabilities drawn from historical Metastorm and MBPM practice. Configuration focused on process models and rules to standardize inbound document intake and case lifecycles for frequent Miles & More scenarios, using MBPM-style orchestration to coordinate human and automated steps. The narrative restates OpenText ProVision as the current product family carrying these BPM capabilities.
Operational coverage spanned global service centres for Miles & More, centralizing process execution under Arvato operations and consolidating inbound mail and electronic document handling into the BPM-driven case processing flow. Integrations with downstream systems are not specified in source material, therefore the description limits integration claims to the Arvato-operated deployment and the orchestration of distributed service-centre workloads.
Governance and rollout emphasized process standardization and operational management by Arvato, shifting case handling to a centralized orchestration model under MBPM governance practices. Reported outcomes from the period include reduction of processing lag from multiple days to under 24 hours and reductions in logistics costs tied to the automated inbound handling and case processing improvements.
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Transport for London | Transportation | 28501 | $12.1B | United Kingdom | OpenText | OpenText ProVision | Analytics and BI,Process Mining | 2008 | n/a |
In 2008 Transport for London implemented OpenText ProVision to automate incident reporting and minor works processes across the London Underground network. The deployment leverages the Metastorm OpenText MBPM product lineage and enabled electronic incident submission by thousands of users, shifting manual reporting into an electronic case management flow.
OpenText ProVision was configured for case management, workflow orchestration, electronic incident capture, automated routing and escalation, and operational dashboards, delivering process analytics consistent with Analytics and BI,Process Mining. Functional capabilities inferred from historical Metastorm MBPM deployments include audit trails and process visualization to support faster triage and coordination of incidents.
The operational scope covered incident management, minor works and maintenance workflows and impacted operations and maintenance business functions across the network. Governance emphasized centralized workflow configuration and staged rollout to large user populations, and recorded outcomes include improved visibility and response times and reductions in service interruptions and manual errors, with module usage noted here as part of the OpenText ProVision MBPM product lineage.
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