List of Optum Vivify Health SmartPath Customers
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Since 2010, our global team of researchers has been studying Optum Vivify Health SmartPath customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Optum Vivify Health SmartPath for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Optum Vivify Health SmartPath for CRM include: Upmc, a United States based Healthcare organisation with 100000 employees and revenues of $26.00 billion, Trinity Health, a United States based Healthcare organisation with 127000 employees and revenues of $23.90 billion, Deaconess Health System, a United States based Healthcare organisation with 8000 employees and revenues of $1.30 billion and many others.
Contact us if you need a completed and verified list of companies using Optum Vivify Health SmartPath, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Optum Vivify Health SmartPath customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Deaconess Health System | Healthcare | 8000 | $1.3B | United States | Optum | Optum Vivify Health SmartPath | CRM | 2018 | n/a |
In 2018, Deaconess Health System implemented Optum Vivify Health SmartPath within the CRM category to operationalize remote patient monitoring and structured patient-engagement pathways for post-discharge care. The deployment focused on hospital-to-home transitions across the U.S. Midwest, aligning Optum Vivify Health SmartPath with outpatient follow-up and care coordination workflows.
The configuration emphasized Vivify remote patient monitoring capabilities and SmartPath Pathways for automated outreach, patient education, and threshold-based escalation. Implemented functional modules included enrollment and onboarding workflows, scheduled vitals and symptom collection, rule-based alerts routed to clinical staff, and pathway-driven content delivery to support adherence and care plan follow-up.
Operational scope centered on care management, case management, population health, and transitional care teams within the health system, creating continuous monitoring and structured engagement during the post-acute period. The program required assignment of monitoring responsibilities to care coordinators and nursing staff and embedded pathway usage into clinician-managed workflows to ensure timely escalations.
Governance introduced pathway configuration controls, clinical escalation protocols, and standardized enrollment criteria to operationalize post-discharge monitoring and outreach. The implementation produced explicit outcomes, reducing 30-day readmissions from 14% to 6.93%, generating roughly 6.5 million dollars in total cost-of-care savings, and avoiding approximately 500000 dollars in CMS penalties.
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Trinity Health | Healthcare | 127000 | $23.9B | United States | Optum | Optum Vivify Health SmartPath | CRM | 2017 | n/a |
In 2017, Trinity Health implemented Optum Vivify Health SmartPath as part of a coordinated remote patient management and engagement initiative across its U.S. home care footprint. The Optum Vivify Health SmartPath CRM deployment supported Trinity Health At Home operations across multiple states and launched under the Home Care Connect program early in 2017.
Implementation centered on continual care remote monitoring kits and virtual visit capabilities, configured to deliver patient engagement workflows, clinical pathways, and remote patient monitoring telemetry. Usage of SmartPath clinical pathways is inferred from the Vivify product naming and documented pathway descriptions, aligning the Optum Vivify Health SmartPath application with care plan orchestration, patient outreach, and clinical pathway automation modules consistent with CRM and RPM deployments.
Operational coverage included home health clinicians and care coordinators within Trinity Health At Home, impacting patient intake, in home monitoring, virtual visit scheduling, and escalation workflows intended to reduce hospital and emergency department utilization. The deployment emphasized device enabled vitals capture and virtual visit interactions feeding into centralized patient engagement processes to support continuous care contacts and care team coordination.
Governance and rollout were organized through the Home Care Connect program in early 2017, coordinating clinical pathway configuration, staff training, and patient enrollment across multiple states. The stated objective of the deployment was to support home health patients and reduce hospital and ED utilization, with implementation focused on sustaining remote monitoring and virtual visit capabilities for ongoing patient engagement.
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Upmc | Healthcare | 100000 | $26.0B | United States | Optum | Optum Vivify Health SmartPath | CRM | 2016 | n/a |
In 2016, UPMC deployed Optum Vivify Health SmartPath as a CRM implementation across its integrated payer and provider network in the United States. The deployment focused on mobile population-health and chronic-care remote monitoring to support virtual care at scale and to reduce ER utilization and hospital readmissions.
Optum Vivify Health SmartPath was configured to deliver remote patient monitoring and patient engagement capabilities, including scheduled and event-driven remote assessments, clinician-facing alerts and routing, and configurable clinical pathways inferred from the platform s SmartPath and Pathways capabilities. The implementation emphasized RPM workflows and patient enrollment processes consistent with CRM adjacent patient engagement and care management functionality.
The rollout spanned UPMC s payer and provider operational domains, embedding monitoring and outreach workflows into care management, care coordination, and post discharge chronic disease programs. Integrations centered on operational alignment with clinical workflows and enrollment channels across the integrated system rather than specific third party product integrations.
Governance established clinical escalation protocols, enrollment and monitoring protocols, and care-team workflow changes to operationalize remote monitoring at scale. The stated business objectives were to enable virtual care at scale and to reduce emergency room utilization and hospital readmissions through sustained patient engagement and chronic condition monitoring.
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