List of Oracle PeopleSoft CRM for Higher Education Customers
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Since 2010, our global team of researchers has been studying Oracle PeopleSoft CRM for Higher Education customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle PeopleSoft CRM for Higher Education for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle PeopleSoft CRM for Higher Education for CRM include: DHL UK, a United Kingdom based Transportation organisation with 40000 employees and revenues of $20.59 billion, Tsinghua University, a China based Education organisation with 9500 employees and revenues of $1.80 billion, University of Derby, a United Kingdom based Education organisation with 3000 employees and revenues of $284.0 million, University of Northern Iowa, a United States based Education organisation with 1567 employees and revenues of $174.0 million, INSEAD Singapore, a Singapore based Education organisation with 361 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle PeopleSoft CRM for Higher Education, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Oracle PeopleSoft CRM for Higher Education customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DHL UK | Transportation | 40000 | $20.6B | United Kingdom | Oracle | Oracle PeopleSoft CRM for Higher Education | CRM | 2011 | n/a |
In 2011, DHL UK implemented Oracle PeopleSoft CRM for Higher Education as a CRM deployment to centralize customer and account interactions across its United Kingdom operations. The implementation targeted core customer facing functions within the CRM category, aligning sales, service, and account management workflows under a single application.
The Oracle PeopleSoft CRM for Higher Education installation was configured to support contact and account hierarchy management, activity and opportunity tracking, service case management, and campaign orchestration adapted to DHL UK business processes. Configuration work included role based security, data model adjustments to reflect enterprise account structures, and workflow automation for case escalation and opportunity lifecycles.
Integration efforts explicitly included coordination with the concurrent DHL UK rollout of Kronos 8.1 to synchronize workforce scheduling and time capture with customer service staffing profiles. Operational coverage focused on DHL UK customer service and sales teams across United Kingdom sites, with technical integration points scoped to align staffing data with CRM service planning.
Governance for the rollout emphasized phased deployment, business process owner sign off, structured user training, and data quality controls for master account and contact records. Change control was applied to CRM configuration and security roles to manage ongoing updates to service workflows and maintain alignment with operational requirements.
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INSEAD Singapore | Education | 361 | $100M | Singapore | Oracle | Oracle PeopleSoft CRM for Higher Education | CRM | 2015 | n/a |
In 2015, INSEAD Singapore implemented Oracle PeopleSoft CRM for Higher Education. The rollout targeted CRM functions for the 361 employee Singapore campus, delivered as a hybrid on premise and cloud architecture with databases hosted across on premise infrastructure and public cloud providers AWS and Azure.
Implementation centered on Oracle PeopleSoft CRM for Higher Education modules aligned to higher education CRM patterns, including constituent relationship management, admissions support, alumni and advancement workflows, and campaign and case management. The technical stack included Oracle database technologies such as Oracle 12c, 11g and 10g on RAC and non RAC configurations, plus Microsoft SQL Server platforms where required, with operational automation scripted via Ansible.
Operational coverage spanned admissions, alumni relations, advancement and student services, with administration performed alongside Oracle EBS on 11i and 12i to support co located application operations. Integration work used standard interfaces to institutional academic records, central directory services and reporting systems to enable CRM data synchronization and constituent lifecycle orchestration.
Governance and rollout were managed through project management for new implementations, resource allocation and vendor management, and operational processes followed SDLC and ITIL disciplines with Agile and DevOps practices for release automation. Database administration tasks included RMAN based backup and recovery planning, performance tuning, monitoring with Oracle Grid Control, SCOM and Site24x7, and version migration experience across Oracle and SQL Server platforms.
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Tsinghua University | Education | 9500 | $1.8B | China | Oracle | Oracle PeopleSoft CRM for Higher Education | CRM | 2009 | n/a |
In 2009, Tsinghua University implemented Oracle PeopleSoft CRM for Higher Education to centralize student services and gain full lifecycle visibility. The deployment is classified as CRM and was paired with Oracle WebLogic Portal to provide a unified portal and workflow layer for academic and administrative functions.
Oracle PeopleSoft CRM for Higher Education was configured with PeopleSoft Campus Community capabilities to create a single repository for real time student management and service information, enabling staff to respond faster to inquiries and to generate transaction-analysis reports 30% faster. The solution enabled portal based document review and interview workflows for MBA candidates, automated course scheduling and notifications, and student self service features such as online surveys, course registration, and university announcements.
Integration between Oracle PeopleSoft CRM for Higher Education and Oracle WebLogic Portal consolidated marketing workflows, course selection processes, and exam registration onto the portal, allowing staff to rapidly manage daily administration tasks and produce accurate performance reports. The implementation created a paperless admissions workflow for MBA programs by enabling staff to review documents and conduct interviews through the portal, reducing the need for additional staff resources.
Governance emphasized centralized tracking of the student lifecycle from initial enrollment through alumni status to ensure consistent service and interaction history. As reported by Professor Zhu Yan, Associate Dean, Tsinghua University School of Economics and Management, the university processed student applications for MBA programs 80% faster and improved student satisfaction by providing staff with a single repository for real time student management and service information.
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Education | 3000 | $284M | United Kingdom | Oracle | Oracle PeopleSoft CRM for Higher Education | CRM | 2011 | n/a |
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Education | 1567 | $174M | United States | Oracle | Oracle PeopleSoft CRM for Higher Education | CRM | 2009 | n/a |
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Buyer Intent: Companies Evaluating Oracle PeopleSoft CRM for Higher Education
- Chinese University of Hong Kong, The, a Hong Kong based Education organization with 7873 Employees
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