List of Oracle Siebel Customers
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Since 2010, our global team of researchers has been studying Oracle Siebel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Siebel for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Siebel for CRM include: BP, a United Kingdom based Oil, Gas and Chemicals organisation with 100500 employees and revenues of $189.19 billion, Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion, Bank Of, a China based Banking and Financial Services organisation with 281827 employees and revenues of $86.70 billion, Unilever, a United Kingdom based Consumer Packaged Goods organisation with 115964 employees and revenues of $71.27 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Siebel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Oracle Siebel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Oracle | Oracle Siebel | CRM | 2012 | n/a |
In 2012, ABN AMRO implemented Oracle Siebel as its CRM to support Sales advisors and to connect its International Helpdesk to a centralized customer record and case handling process. The Oracle Siebel CRM deployment introduced new process definitions to manage the transfer of responsibilities among Sales advisors, and it included a training program to onboard new Siebel users across affected teams.
The implementation emphasized sales process automation and case management capabilities typical of CRM deployments, with configuration focused on responsibility transfer workflows, role-based access controls, and standardized contact and account records. Oracle Siebel was configured to capture handover events and to enforce workflow steps required when a Sales advisor transfers ownership of client relationships, aligning operational procedures with the CRM data model.
Integration work centered on connecting International Helpdesk operations into the Oracle Siebel CRM, implementing new processes for case intake, routing, and escalation so helpdesk interactions were recorded against customer records. Operational scope covered Sales advisors and the International Helpdesk functions, and the rollout included training for new Siebel users to ensure adoption of the new responsibility transfer and helpdesk workflows.
Governance activities targeted process ownership and operational handoffs, establishing clear procedures for responsibility transfers and helpdesk case management within the CRM, and embedding user training as part of the change program. Documentation and user training reinforced the new Siebel operational workflows, supporting consistent execution of sales responsibilities and helpdesk interactions within the CRM environment.
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Abu Dhabi Commercial Bank | Banking and Financial Services | 8460 | $3.2B | United Arab Emirates | Oracle | Oracle Siebel | CRM | 2007 | n/a |
In 2007 Abu Dhabi Commercial Bank implemented Oracle Siebel as its CRM. The deployment was executed under the bank's IT Project and Core Banking Systems Support program, positioning Siebel as the enterprise customer relationship management hub.
Oracle Siebel was configured to handle core CRM capabilities including customer master data consolidation, case and service management, sales force automation, and campaign management, aligning with standard CRM functional workflows. Configuration emphasis included branch and contact center process orchestration, customer interaction history, and role-based access for relationship managers and service agents.
The Siebel CRM instance was integrated with the bank's transaction and lending ecosystem, notably Flexcube Core Banking Application, Polaris Intellect Lending System, Image Cheque Clearing Systems, Direct Debit System, Payment System, and a set of in-house applications, reflecting explicit systems support. Integrations used a combination of interface patterns typical in banking operations, including batch exchanges and near real-time messaging through the bank's interfacing layer to maintain synchronized customer and transaction data.
Operational ownership and ongoing maintenance were managed by the IT Project and Core Banking Systems Support team, providing application support and coordination across operational and IT functions. Oracle Siebel served as the centralized CRM platform for Abu Dhabi Commercial Bank, supporting customer-facing workflows and back-office synchronization across the bank's UAE operations.
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Abu Dhabi Food Control Authority | Consumer Packaged Goods | 450 | $60M | United Arab Emirates | Oracle | Oracle Siebel | CRM | 2015 | Fujitsu |
In 2015, Abu Dhabi Food Control Authority engaged Fujitsu to implement Oracle Siebel as its CRM to manage customer-facing operations associated with food safety inspections across the Abu Dhabi emirate. The engagement was scoped to support the Authority’s AIRS project, tying CRM capabilities directly to regulatory inspection workflows for manufacturing and distribution oversight.
Fujitsu configured Oracle Siebel to provide centralized contact management, case and inspection lifecycle management, inspection scheduling and service request tracking, along with workflow automation and compliance-oriented activity logging. Configuration emphasis was on inspection case handling, evidence capture and structured service requests, aligning Siebel’s service and workflow modules with regulatory inspection processes.
Operational coverage targeted inspection teams, field operations, regulatory affairs and customer service functions responsible for livestock oversight and food quality assurance. The implementation was positioned to support sustainable livestock development programs and to improve controls over meat and milk quality within the emirate through unified customer and case records.
Deployment and governance were managed under the AIRS project framework with Fujitsu leading system configuration and rollout activities, and with process alignment to existing inspection procedures and regulatory workflows. The project forms part of the Authority’s efforts to achieve sustainable livestock development and to ensure better quality meat and milk in the emirate.
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Government | 2000 | $330M | United Arab Emirates | Oracle | Oracle Siebel | CRM | 2017 | Fujitsu |
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Banking and Financial Services | 14000 | $24.1B | Netherlands | Oracle | Oracle Siebel | CRM | 2009 | n/a |
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Manufacturing | 150 | $20M | Philippines | Oracle | Oracle Siebel | CRM | 2012 | n/a |
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Communications | 5433 | $277M | India | Oracle | Oracle Siebel | CRM | 2010 | n/a |
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Manufacturing | 13200 | $3.8B | United States | Oracle | Oracle Siebel | CRM | 2001 | n/a |
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Professional Services | 65200 | $20.6B | United States | Oracle | Oracle Siebel | CRM | 2016 | n/a |
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Manufacturing | 1500 | $500M | Singapore | Oracle | Oracle Siebel | CRM | 2021 | n/a |
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Buyer Intent: Companies Evaluating Oracle Siebel
- Euromonitor International, a United Kingdom based Professional Services organization with 1441 Employees
- Cornell University, a United States based Education company with 11062 Employees
- Helka Freight Express Hk, a Hong Kong based Transportation organization with 40 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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