List of Oracle Utilities Customer to Meter (C2M) Customers
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Since 2010, our global team of researchers has been studying Oracle Utilities Customer to Meter (C2M) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Utilities Customer to Meter (C2M) for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Utilities Customer to Meter (C2M) for Utilities Customer Care and Billing include: City Of Richmond United States, a United States based Government organisation with 4000 employees and revenues of $3.03 billion, Portland General Electric, a United States based Utilities organisation with 2842 employees and revenues of $2.92 billion, Bangladesh Rural Electrification Board (BREB), a Bangladesh based Utilities organisation with 500 employees and revenues of $93.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Utilities Customer to Meter (C2M), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Utilities Customer to Meter (C2M) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bangladesh Rural Electrification Board (BREB) | Utilities | 500 | $93M | Bangladesh | Oracle | Oracle Utilities Customer to Meter (C2M) | Utilities Customer Care and Billing | 2024 | n/a |
In 2024, the Bangladesh Rural Electrification Board implemented Oracle Utilities Customer to Meter to modernize customer billing and meter management under the Utilities Customer Care and Billing category. The implementation targets a national operational scope supporting BREB's 35 million customers and an initial smart meter deployment of 500,000 prepaid meters with plans to scale toward five million devices as part of the wider rural electrification program.
The deployment architecture centers on Oracle Utilities Customer to Meter running on a single database and unified user interface, combining Customer Information System and meter data management functionality into a consolidated platform. Key functional modules include the billing and rating engine, advanced metering capabilities, prepaid and postpay account handling, digital self-service features for customers, and aggregate consumption analytics for load forecasting and billing determinants.
Integrations explicitly provisioned in the rollout include pre-built interfaces to head-end systems and Advanced Metering Infrastructure systems to support AMI data ingestion and meter communications. Implementation of a dedicated data center and device interoperability layer will be supported by Oracle partner Oculin Tech BD Ltd, providing operational connectivity between deployed smart meters and the Oracle application stack across BREB's rural and semi-rural network.
Governance and rollout are staged, beginning with the 500,000 prepaid smart meter tranche and subsequent expansion phases, enabling centralized visibility into smart meter and device data for customer care and metering operations. Expected operational effects cited by the utility include improved billing accuracy and collection, greater customer access to paperless billing and self-service transactions, and enhanced grid load management through consolidated meter data and consumption analysis using Oracle Utilities Customer to Meter.
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City Of Richmond United States | Government | 4000 | $3.0B | United States | Oracle | Oracle Utilities Customer to Meter (C2M) | Utilities Customer Care and Billing | 2024 | n/a |
In 2024, City Of Richmond United States implemented Oracle Utilities Customer to Meter (C2M) to modernize municipal customer care and billing. Oracle Utilities Customer to Meter (C2M) is deployed as part of a cloud-first stack to support Utilities Customer Care and Billing for the city's municipal utilities, emphasizing self-service functionality and automation capabilities.
The deployment bundles Oracle Utilities Customer Cloud Service, Oracle Digital Cloud Service, and Oracle Field Service to deliver customer self-service portals, automated meter-to-cash workflows, and field service orchestration. Configuration work concentrated on billing accuracy, account lifecycle management, and reporting automation, aligning core functional modules with billing operations, customer service, and meter data management processes.
Integrations were executed across the Oracle cloud services in the suite to link customer account management, digital engagement channels, and field work scheduling, enabling end-to-end operational flows from customer inquiry to meter action. Operational coverage extends across municipal billing operations, customer service, finance reconciliation, and field operations supporting utility meters for the City Of Richmond United States.
Governance emphasized centralized configuration control and staged functional rollouts to limit disruption to ongoing municipal services, while process changes prioritized automation of billing and reporting tasks. The city chose this Oracle cloud configuration to improve billing accuracy, accelerate reporting, and increase operational efficiency.
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Portland General Electric | Utilities | 2842 | $2.9B | United States | Oracle | Oracle Utilities Customer to Meter (C2M) | Utilities Customer Care and Billing | 2020 | n/a |
In 2020, Portland General Electric implemented Oracle Utilities Customer to Meter (C2M) as its core application within the Utilities Customer Care and Billing category to standardize meter-to-cash workflows and customer account operations. The implementation targeted Customer Care, Meter Data Management and Billing functions, with explicit configuration of modules for new connection, disconnection, metering, MDM, billing, rates and payments, and Move In Move Out processes.
The technical design leveraged the Oracle Utilities Application Framework including OUAF patterns and SQL-driven configuration to produce detailed component specifications and functional designs. The engagement emphasized functional architecture, blueprinting and conversion of business requirements into executable configuration, with workshops to map requirements into URMs and to define business use cases and test scenarios for C2M, MDM and CC&B processes.
Integrations were defined to connect the Oracle Utilities Customer to Meter application with enterprise systems including ERP, GIS, AMI, Salesforce and customer Self Service channels, enabling end-to-end orchestration of metering, billing and payment workflows. Operational coverage included customer service, metering operations and billing finance teams across the utility service territory, with design considerations for smart metering and US electric market rate constructs.
Governance and delivery were anchored by formal conformance reviews, User Experience Evaluation and solution architecture disciplines, applying Systems Design and Emerging Technology monitoring to control scope and technical risk. The program structure assigned ownership for functional design, testing, training and workshop plans, coordinated offshore development handoffs and required the Senior IT Solutions Architect to drive specification, integration alignment and adherence to architecture standards.
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Buyer Intent: Companies Evaluating Oracle Utilities Customer to Meter (C2M)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Utilities Customer to Meter (C2M). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Utilities Customer to Meter (C2M) for Utilities Customer Care and Billing include:
- Global River, a United States based Distribution organization with 10 Employees
- Chelan County PUD, a United States based Utilities company with 749 Employees
- Fulton County Schools, a United States based Education organization with 17800 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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FAQ - APPS RUN THE WORLD Oracle Utilities Customer to Meter (C2M) Coverage
Oracle Utilities Customer to Meter (C2M) is a Utilities Customer Care and Billing solution from Oracle.
Companies worldwide use Oracle Utilities Customer to Meter (C2M), from small firms to large enterprises across 21+ industries.
Organizations such as City Of Richmond United States, Portland General Electric and Bangladesh Rural Electrification Board (BREB) are recorded users of
Oracle Utilities Customer to Meter (C2M) for Utilities Customer Care and Billing.
Companies using Oracle Utilities Customer to Meter (C2M) are most concentrated in Government and Utilities, with adoption spanning over 21 industries.
Companies using Oracle Utilities Customer to Meter (C2M) are most concentrated in United States and Bangladesh, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Utilities Customer to Meter (C2M) across Americas, EMEA, and APAC.
Companies using Oracle Utilities Customer to Meter (C2M) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of Oracle Utilities Customer to Meter (C2M) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Utilities Customer to Meter (C2M) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.