List of Oracle Utilities Service Order Management Customers
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Since 2010, our global team of researchers has been studying Oracle Utilities Service Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Utilities Service Order Management for Utilities ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Utilities Service Order Management for Utilities ERP include: Avista Utilities, a United States based Utilities organisation with 1982 employees and revenues of $1.71 billion, Nashville Electric Service, a United States based Utilities organisation with 1000 employees and revenues of $1.26 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Utilities Service Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Avista Utilities | Utilities | 1982 | $1.7B | United States | Oracle | Oracle Utilities Service Order Management | Utilities ERP | 2016 | Triniti Consulting |
In 2016 Avista Utilities deployed Oracle Utilities Service Order Management as part of a coordinated rollout of Oracle Utilities solutions. Triniti Consulting led the implementation of meter data management, smart grid gateway and Oracle Utilities Service Order Management within the Utilities ERP category to address customer service, field operations and billing accuracy needs.
The implementation configured Oracle Utilities Service Order Management to support service order automation and to integrate operational workflows with meter data management and smart grid gateway capabilities. Configuration work focused on automation of service order lifecycles, event-driven order orchestration and alignment of field operations processes with system-driven notifications to support safer and more efficient technician work.
Integrations included a direct integration with an existing Customer Care and Billing system developed by Oracle Utilities to enable service order automation and to synchronize customer and billing data. Operational scope covered Avista Utilities retail customers across Washington, Idaho and Oregon, specifically about 370,000 electric and 343,000 natural gas accounts, and impacted customer care, field operations and billing functions.
Governance and rollout began in May 2016 with Triniti Consulting coordinating deployment activities and process changes in customer service and field operations to reduce customer site visits and improve employee safety. The program established an interoperable platform intended to improve customer services and billing accuracy, and to serve as a foundation for future smart grid initiatives such as Conservation Voltage Reduction and advanced rate offerings.
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Nashville Electric Service | Utilities | 1000 | $1.3B | United States | Oracle | Oracle Utilities Service Order Management | Utilities ERP | 2018 | n/a |
In 2018 Nashville Electric Service implemented Oracle Utilities Service Order Management within its Utilities ERP footprint as part of an Oracle Utilities Customer to Meter program. The implementation centralized service order orchestration for customer move-in and move-out flows, meter work and service provisioning, aligning customer service, billing and field operations functions under a unified service order process.
Oracle Utilities Service Order Management was configured to support functional flows explicitly reflected in NES training materials, including Start/Stop orders, Payments handoffs to billing, Premise Management, Field Activities scheduling and Case Management. Configuration work emphasized order lifecycle orchestration, work order generation and field activity sequencing, consistent with Service Order Management capabilities for utilities.
The SOM deployment interoperated with Oracle Utilities Customer Care and Billing CC&B and the broader C2M environment to enable end-to-end Customer to Meter processes. Integrations focused on account synchronization, order status messaging and exchanges of field activity and premise state between SOM and CC&B to maintain consistency across customer, meter and field systems.
Governance and rollout included formalized training and standards, in 2020 NES developed a Training Development Styles and Standards Guide and produced Introduction to C2M overview videos using Camtasia. End-user curricula covered CC&B and Service Order Management scenarios for Start/Stop, Payments, Premise Management, Field Activities and Case Management, supporting adoption across customer service teams and field crews.
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